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OSD task fails with either 80072ee2 or 80072efe RRS feed

  • Question

  • Hi.

    This is driving me crazy! I'm ready for a holiday after this has been fixed!

    I am trying to run a OSD to many computers, many models and in different locations (all from the same DP). About 99% fail with either the SendWinHttpRequest failed 80072ee2 (The operation timed out) or SendWinHttpRequest failed 80072efe (The connection with the server was terminated abnormally) errors!

    The task can fail at any stage - drive package download or software package download. Doesn't matter which one  - could be at the first step or the last step or somewhere in between! Could happen while in WINPE or even after the operating system has initialized.

    Happens on Windows 7 SP1 x64 and Windows 8.1 x64.

    I have looked in the IIS logs and there is nothing outstanding.

    I am at a loss here of what to do next. Of course this issue is happening while we have a over 200 new computer to get ready!

    I am thinking its something network wise but not sure and networking isn't a strong point..

    Any ideas or suggestions?

    Anyone know anyone/companies in Australia who could help me out?
    Sort of need it working asap! 

    **

    Just a thought, I do have a another DP at a another AD site separated by AD Boundary - I haven't tried that location out and I might do that.

    Here is a snip of the smsts.log for error 80072efe

    Downloading file /SMS_DP_SMSPKG$/PEN0002D/sccm?/program%20files/Google/Google%20Earth/client/lang/de.qm range 0-393535	InstallSoftware	14/01/2014 12:15:43 PM	2964 (0x0B94)
    Downloaded file from http://SCCM2012.soc.tas.edu.au:80/SMS_DP_SMSPKG$/PEN0002D/sccm?/program%20files/Google/Google%20Earth/client/lang/de.qm to C:\_SMSTaskSequence\Packages\PEN0002D\program files/Google/Google Earth/client/lang/de.qm 	InstallSoftware	14/01/2014 12:15:43 PM	2964 (0x0B94)
    Downloading file /SMS_DP_SMSPKG$/PEN0002D/sccm?/program%20files/Google/Google%20Earth/client/lang/el.qm range 0-407867	InstallSoftware	14/01/2014 12:15:48 PM	2964 (0x0B94)
    Downloaded file from http://SCCM2012.soc.tas.edu.au:80/SMS_DP_SMSPKG$/PEN0002D/sccm?/program%20files/Google/Google%20Earth/client/lang/el.qm to C:\_SMSTaskSequence\Packages\PEN0002D\program files/Google/Google Earth/client/lang/el.qm 	InstallSoftware	14/01/2014 12:15:48 PM	2964 (0x0B94)
    WinHttpReceiveResponse (hRequest, NULL), HRESULT=80072efe (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1214)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    WinHttpReceiveResponse failed.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    SendWinHttpRequest failed. 80072efe.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    SendWinHttpRequest (hSession, hConnect, hRequest, pszSourcePath, sWinHttpRangeHeader.c_str(), bUseSSL, ullContentLength, LastGoodCredentialsType), HRESULT=80072efe (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1424)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadFileWithRanges() failed. 80072efe.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadFileWithRanges (hSession, hConnect, sRequest, hFile, pszDestination, ullFileSize, ulPackageSize, ulDownLoaded, LastGoodCredentialsType, bUseSSL), HRESULT=80072efe (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1514)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadFile() failed for http://SCCM2012.soc.tas.edu.au:80/SMS_DP_SMSPKG$/PEN0002D/sccm?/program%20files/Google/Google%20Earth/client/lang/en.qm, C:\_SMSTaskSequence\Packages\PEN0002D\program files/Google/Google Earth/client/lang/en.qm. 80072efe.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadFile (hSession, hConnect, sSourceFile.c_str(), sDestinationFile.c_str(), ulPackageSize, ulDownLoaded, LastGoodCredentialsType, bUseSSL), HRESULT=80072efe (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1590)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    Error downloading file from http://SCCM2012.soc.tas.edu.au:80/SMS_DP_SMSPKG$/PEN0002D/sccm?/program%20files/Google/Google%20Earth/client/lang/en.qm to C:\_SMSTaskSequence\Packages\PEN0002D\program files/Google/Google Earth/client/lang/en.qm 	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadFiles() failed. 80072efe.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadFiles (setDirs, setFiles, sDestination.c_str(), bUseSSL), HRESULT=80072efe (e:\qfe\nts\sms\framework\tscore\resolvesource.cpp,2529)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    Download() failed. 80072efe.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadContentAndVerifyHash() failed. 80070002.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadContentAndVerifyHash ( pszPackageID, L"SMSPackage", saHttpContentSources, saSMBContentSources, saMulticastContentSources, sDestination, dwFlags, L"", 0, dwPackageFlags, mapNetworkAccess ), HRESULT=80070002 (e:\qfe\nts\sms\framework\tscore\resolvesource.cpp,3052)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    DownloadContentLocally (pszSource, sSourceDirectory, dwFlags, hUserToken, mapNetworkAccess), HRESULT=80070002 (e:\qfe\nts\sms\framework\tscore\resolvesource.cpp,3273)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    TS::Utility::ResolveSource(pszPkgID, sContentLoc), HRESULT=80070002 (e:\nts_sccm_release\sms\client\osdeployment\installsoftware\installsoftware.cpp,144)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    Failed to resolve the source for SMS PKGID=PEN0002D, hr=0x80070002	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    GetContentLocation(pszPkgID, m_bPkgContainSrcFiles, sContentLocation), HRESULT=80070002 (e:\nts_sccm_release\sms\client\osdeployment\installsoftware\installsoftware.cpp,683)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    ReleaseSource() for C:\_SMSTaskSequence\Packages\PEN0002D.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    The user tries to release a source directory C:\_SMSTaskSequence\Packages\PEN0002D that is either already released or we have not connected to it.	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    pInstall->Install(sPackageID, sProgramName), HRESULT=80070002 (e:\nts_sccm_release\sms\client\osdeployment\installsoftware\main.cpp,361)	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)
    Install Software failed, hr=0x80070002	InstallSoftware	14/01/2014 12:15:53 PM	2964 (0x0B94)

    Here is a snip from error 80072ee2 :

    Request was successful.	InstallSoftware	14/01/2014 4:20:27 PM	3076 (0x0C04)
    DAV response string is: 
     <?xml version="1.0" encoding="utf-8" ?><D:multistatus xmlns:D="DAV:"><D:response><D:href>http://SCCM2012.soc.tas.edu.au/SMS_DP_SMSPKG$/sccm?/PEN00047/</D:href><D:propstat><D:status>HTTP/1.1 200 OK</D:status><D:prop><D:getcontenttype/><D:supportedlock/><D:getetag/><D:creationdate/><D:iscollection>1</D:iscollection><D:resourcetype><D:collection/></D:resourcetype><D:ishidden>0</D:ishidden><D:displayname>http://SCCM2012.soc.tas.edu.au/SMS_DP_SMSPKG$/sccm?/PEN00047/</D:displayname><D:getlastmodified></D:getlastmodified><D:getcontentlanguage/><D:getcontentlength>0</D:getcontentlength></D:prop></D:propstat></D:response><D:response><D:href>http://SCCM2012.soc.tas.edu.au/SMS_DP_SMSPKG$/PEN00047/sccm?/MonkeyJam%20Setup%203.0b.050529.exe</D:href><D:propstat><D:status>HTTP/1.1 200 OK</D:status><D:prop><D:getcontenttype/><D:lockdiscovery/><D:supportedlock/><D:getetag/><D:getcontentlanguage/><D:iscollection>0</D:iscollection><D:creationdate/><D:resourcetype/><D:ishidden>0</D:ishidden><D:displayname>http://SCCM2012.soc.tas.edu.au/SMS_DP_SMSPKG$/PEN00047/sccm?/MonkeyJam%20Setup%203.0b.050529.exe</D:displayname><D:getlastmodified>Wed, 21 Sep 2005 05:47:48 GMT</D:getlastmodified><D:getcontentlength>1397331</D:getcontentlength></D:prop></D:propstat></D:response></D:multistatus>	InstallSoftware	14/01/2014 4:20:27 PM	3076 (0x0C04)
    List of files to be downloaded	InstallSoftware	14/01/2014 4:20:27 PM	3076 (0x0C04)
      File: http://SCCM2012.soc.tas.edu.au:80/SMS_DP_SMSPKG$/PEN00047/sccm?/MonkeyJam%20Setup%203.0b.050529.exe	InstallSoftware	14/01/2014 4:20:27 PM	3076 (0x0C04)
    GetDirectoryListing() successfully completed	InstallSoftware	14/01/2014 4:20:27 PM	3076 (0x0C04)
    Succeeded loading resource DLL 'C:\Windows\CCM\1033\TSRES.DLL'	InstallSoftware	14/01/2014 4:20:27 PM	3076 (0x0C04)
    401 - Unsuccessful with anonymous access. Retrying with context credentials.	InstallSoftware	14/01/2014 4:20:30 PM	3076 (0x0C04)
    WinHttpSendRequest (hRequest, pszAdditionalHeader != NULL ? pszAdditionalHeader : WINHTTP_NO_ADDITIONAL_HEADERS, (DWORD)-1, NULL, 0, 0, NULL), HRESULT=80072ee2 (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1211)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    WinHttpSendRequest failed.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    SendWinHttpRequest failed. 80072ee2.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    SendWinHttpRequest (hSession, hConnect, hRequest, pszSourcePath, sWinHttpRangeHeader.c_str(), bUseSSL, ullContentLength, LastGoodCredentialsType), HRESULT=80072ee2 (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1424)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadFileWithRanges() failed. 80072ee2.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadFileWithRanges (hSession, hConnect, sRequest, hFile, pszDestination, ullFileSize, ulPackageSize, ulDownLoaded, LastGoodCredentialsType, bUseSSL), HRESULT=80072ee2 (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1514)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadFile() failed for http://SCCM2012.soc.tas.edu.au:80/SMS_DP_SMSPKG$/PEN00047/sccm?/MonkeyJam%20Setup%203.0b.050529.exe, C:\_SMSTaskSequence\Packages\PEN00047\MonkeyJam Setup 3.0b.050529.exe. 80072ee2.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadFile (hSession, hConnect, sSourceFile.c_str(), sDestinationFile.c_str(), ulPackageSize, ulDownLoaded, LastGoodCredentialsType, bUseSSL), HRESULT=80072ee2 (e:\qfe\nts\sms\framework\tscore\downloadcontent.cpp,1590)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    Error downloading file from http://SCCM2012.soc.tas.edu.au:80/SMS_DP_SMSPKG$/PEN00047/sccm?/MonkeyJam%20Setup%203.0b.050529.exe to C:\_SMSTaskSequence\Packages\PEN00047\MonkeyJam Setup 3.0b.050529.exe 	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadFiles() failed. 80072ee2.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadFiles (setDirs, setFiles, sDestination.c_str(), bUseSSL), HRESULT=80072ee2 (e:\qfe\nts\sms\framework\tscore\resolvesource.cpp,2529)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    Download() failed. 80072ee2.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadContentAndVerifyHash() failed. 80070002.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadContentAndVerifyHash ( pszPackageID, L"SMSPackage", saHttpContentSources, saSMBContentSources, saMulticastContentSources, sDestination, dwFlags, L"", 0, dwPackageFlags, mapNetworkAccess ), HRESULT=80070002 (e:\qfe\nts\sms\framework\tscore\resolvesource.cpp,3052)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    DownloadContentLocally (pszSource, sSourceDirectory, dwFlags, hUserToken, mapNetworkAccess), HRESULT=80070002 (e:\qfe\nts\sms\framework\tscore\resolvesource.cpp,3273)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    TS::Utility::ResolveSource(pszPkgID, sContentLoc), HRESULT=80070002 (e:\nts_sccm_release\sms\client\osdeployment\installsoftware\installsoftware.cpp,144)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    Failed to resolve the source for SMS PKGID=PEN00047, hr=0x80070002	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    GetContentLocation(pszPkgID, m_bPkgContainSrcFiles, sContentLocation), HRESULT=80070002 (e:\nts_sccm_release\sms\client\osdeployment\installsoftware\installsoftware.cpp,683)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    ReleaseSource() for C:\_SMSTaskSequence\Packages\PEN00047.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    The user tries to release a source directory C:\_SMSTaskSequence\Packages\PEN00047 that is either already released or we have not connected to it.	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    pInstall->Install(sPackageID, sProgramName), HRESULT=80070002 (e:\nts_sccm_release\sms\client\osdeployment\installsoftware\main.cpp,361)	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    Install Software failed, hr=0x80070002	InstallSoftware	14/01/2014 4:21:12 PM	3076 (0x0C04)
    And of course I have another outstanding issue with slowness of driver packages since after the hotfix for R2 has been installed, but that's another story - working with Microsoft on that one.

    • Edited by askzxy Tuesday, January 14, 2014 9:48 AM
    Tuesday, January 14, 2014 9:19 AM

All replies

  • the problem package it is referring to - PEN0002D - is distributed fine?

    maybe the problem is due to the extension program files/Google/Google Earth/client/lang/en.qm. 80072efe. -> can you verify the actual extension of this file and check if that extension is allowed via the IIS manager ?

    Tuesday, January 14, 2014 10:03 AM
  • Hi

    Yep package is distributed fine. The package works and I know that cause its worked for years.

    Its not just this package that is the problem. it could be any. Software or Drivers

    Although, I will check the extension and will check it in IIS manager tomorrow.

    Tuesday, January 14, 2014 10:21 AM
  • ok, keep us posted.

    if the error is random: by any chance you have some Antivirus product running on the sccm server? try to disable it and test again

    if you have antivirus on the sccm server, you should have appropriate exceptions for SCCM

    Tuesday, January 14, 2014 10:26 AM
  • Hey,

    did this occur after the R2 Update? I had the same Problem and could solve it with a new Network Access Account. Delete the old one, create a new Account in AD and add it to ConfigMgr.

    best regards

    Philipp

    Tuesday, January 14, 2014 10:57 AM
  • Both errors are indicative of network issues outside the scope of control of ConfigMgr like packet shaping, WAN accelerators, filtering, and even firewalls. It could ultimately be one of many, many things -- most of which are probably unique to your environment. Thus, it's probably time to get your networking guys involved.


    Jason | http://blog.configmgrftw.com

    Tuesday, January 14, 2014 5:25 PM
  • Hi All

    Thanks for the suggestions.

    Am trying it at the other AD site today(own DP) to see if its something network wise on the DP that we are having trouble with.

    Mark

    Wednesday, January 15, 2014 12:12 AM
  • Hi!

    See if the solution on the following page might help you solve the problem;

    http://social.technet.microsoft.com/Forums/en-US/54458340-e50d-4144-af0d-33c768861e97/osd-ts-fails-during-package-download-sendwinhttprequest-failed-80072ee2?forum=configmanagerosd

    Best regards
    Andreas Molin


    Andreas Molin | Site: www.guidestomicrosoft.com | Twitter: andreas_molin

    Tuesday, March 11, 2014 8:50 AM
  • G'day guys,

    Apologies if I am covering old ground, but have you applied the post SCCM 2012 R2 hot fixes, mentioned in this SCCM TechNet blog by Russ Rimmerman?

    http://social.technet.microsoft.com/Forums/en-US/54458340-e50d-4144-af0d-33c768861e97/osd-ts-fails-during-package-download-sendwinhttprequest-failed-80072ee2?forum=configmanagerosd

    Russ mentions three hot fixes, two of which seem to apply to your predicament (look for details in the paragraph just before the screenshots in the article above). Those hotfixes are:

    Slow OSD WIM downloads issue or WDS Service failures when enabling a boot image for PXE enabled Distribution Point: http://support.microsoft.com/kb/2905002

    Computer variables defined for imported computers are not being picked up during Task Sequence execution: http://support.microsoft.com/KB/2907591.

    Hope this helps,

    Marc

    Wednesday, April 23, 2014 7:21 AM
  • http://social.technet.microsoft.com/Forums/en-US/54458340-e50d-4144-af0d-33c768861e97/osd-ts-fails-during-package-download-sendwinhttprequest-failed-80072ee2?forum=configmanagerosd
    Friday, May 30, 2014 2:57 PM