not able to receive calls from phone number RRS feed

  • Question

  • This is the error i get when i try and call a number. I cant add the number to a user or response group as it says its not unique. But i cant find reference to it anywhere.

    In the Snooper i get

    Via: SIP/2.0/TLS;branch=z9hG4bKaf137ade;ms-received-port=64163;ms-received-cid=72500


    : 4190;reason="Failed to determine the user's pool to process request.";TargetUri=1905555555@sipdomain.com;source="lync.fqdn.local"

    and i get this in the event log

    Contact Object is not homed properly.

    Contact Object 19055555555@sipdomain.com is not homed properly. Error: 0xC3EE79FF.

    Cause: This could happen if the Contact Object is homed on an Application Server that has since been changed in Topology.


    Ensure that the Contact Object is homed properly by using the appropriate commandlet.


    How do i resolve


    Thanks in advance

    • Edited by Tim_MCP Thursday, September 22, 2011 5:40 PM
    Thursday, September 22, 2011 5:39 PM


  • Resolved!


    There was stale records in AD "CN=Application Contacts,CN=RTC Service,CN=Services,CN=Configuration,DC=domain,DC=local"

    I ran a Lync Powershell Command Get-CsApplicationEndpoint

    from there it outputted ALL the stale records.

    WARNING: "RegistrarPool" with identity "594603069" assigned to

    "sip:1905555555@sipdomain.com" has been removed from configuration store.


    Below that showed the following


    Identity               : CN={5bf72950-f903-4177-8887-3635a433618f},CN=Applicati

                             on Contacts,CN=RTC Service,CN=Services,CN=Configuratio


    RegistrarPool          : 594603069

    HomeServer             : CN=Lc Services\0ADEL:c5c61b5f-19a0-49a0-9aa3-e6841778f

                             1d1,CN=Deleted Objects,CN=Configuration,DC=Domain,DC


    OwnerUrn               : urn:application:RGS

    SipAddress             : sip:1905555555@21degrees.ca

    DisplayName            : Company Name

    DisplayNumber          : +19055555555

    LineURI                : tel:+19055555555

    PrimaryLanguage        : 0

    SecondaryLanguages     : {}

    EnterpriseVoiceEnabled : True

    Enabled                : True


    So i located the Contact Object in ADSIEdit, 5bf72950-f903-4177-8887-3635a433618f found it and deleted, created the response group with the phone number and VOILA!!!

    Hope this helps someone in the future!

    • Marked as answer by Tim_MCP Thursday, September 22, 2011 6:17 PM
    Thursday, September 22, 2011 6:17 PM