Skype for Business Mac (O365) "We couldn't send this message"
Question
-
On a Mac client with Skype for Business I occasionally receive an error message when trying to send an IM to a co-worker. The error message is "We couldn't send this message:..." and it repeats the person I am sending it to along with the message. Interestingly, when I double click on the user in my contact window and open the chat window, the persons contact is listed purely as their email address (not their display name with the status light). This seems to be driven from a previous Cloud PBX phone call (see picture):
However, if I delete all the old chats from the chat history/window, then double click on the contact again, a window shows up with the status light and display name:
And in this window, I can send the message fine. It seems like when I place a SIP call (on a networked Polycom VVX Phone), a new contact shows in the history with the same email address, but someone a different identity, which, if course, can't receive the message. Any idea how to fix this? Anyone else see it?
Thanks,
Brandon
