locked
Blue Screen on windows 7 RRS feed

  • Question

  • Recent Installed Windows 7 Ultimate 32 bit OS and while shutting down the PC I experienced a Blue screen error. I have to force shutdown the pc if not it reboots. Once the pc reboots this is the error that shows up.. Kindly suggest how to resolve this.

    Windows has recovered from an unexpected shutdown

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.1

    Locale ID: 1033

    Additional information about the problem:

    BCCode: cf

    BCP1: 9899F198

    BCP2: 00000008

    BCP3: 9899F198

    BCP4: 00000000

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Files that help describe the problem:

    C:\Windows\Minidump\112911-40390-01.dmp

    C:\Users\Kunal\AppData\Local\Temp\WER-807171-0.sysdata.xml


    • Edited by Kunal Walkay Wednesday, November 30, 2011 7:48 AM
    Wednesday, November 30, 2011 7:13 AM

Answers

  • 1. Did you make any changes to your computer recently for this issue to occur?
    2. Do you have security program installed on your computer?
     
    Step 1:  Follow this step if you are able to boot to the desktop.
     
    You need to Disable automatic restart on system failure on your computer and note the error message you are receiving in the event viewer and you need to post back to us.
     
    First you need to follow these below steps to know the technical information of the Blue screen error message.
     
    a. Right click Computer.
    b. Click on Properties.
    c. Advanced System Settings.
    d. Advanced Tab.
    e. Startup and Recovery Settings.
    f. Uncheck Automatically restart.
     
    Step 2:
     
    Try troubleshooting this issue with clean boot.
     
    Refer the following Microsoft KB article:
     
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
     
    Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.
     
    For more help, refer this below provided help article.
     
    Resolving stop (blue screen) errors in Windows 7
    http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
    • Marked as answer by Cloud_TS Monday, December 5, 2011 1:27 AM
    Friday, December 2, 2011 12:13 PM

All replies

  • You'll need to upload the dump files to sky drive or something similar for someone to look into it.
    The answers/solutions that I provide are from personal experience. They are as is and come with no warranty.
    Wednesday, November 30, 2011 5:36 PM
  • Can you upload the file in c:\Windows\Minidump to skydrive for further
    analysis,
     
     

    -- Mike Burr
    Technology
    Wednesday, November 30, 2011 7:35 PM
  • Hello,

    Bug Check Code 0xCF: http://msdn.microsoft.com/en-us/library/ff560231(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Wednesday, November 30, 2011 9:07 PM
  • 1. Did you make any changes to your computer recently for this issue to occur?
    2. Do you have security program installed on your computer?
     
    Step 1:  Follow this step if you are able to boot to the desktop.
     
    You need to Disable automatic restart on system failure on your computer and note the error message you are receiving in the event viewer and you need to post back to us.
     
    First you need to follow these below steps to know the technical information of the Blue screen error message.
     
    a. Right click Computer.
    b. Click on Properties.
    c. Advanced System Settings.
    d. Advanced Tab.
    e. Startup and Recovery Settings.
    f. Uncheck Automatically restart.
     
    Step 2:
     
    Try troubleshooting this issue with clean boot.
     
    Refer the following Microsoft KB article:
     
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
     
    Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.
     
    For more help, refer this below provided help article.
     
    Resolving stop (blue screen) errors in Windows 7
    http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
    • Marked as answer by Cloud_TS Monday, December 5, 2011 1:27 AM
    Friday, December 2, 2011 12:13 PM