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Backup data is in OneDrive, but phone apparently can't see it when clicking in "manage backups" RRS feed

  • Question

  • Original phone information: Nokia Lumia 1020

    Brazilian firmware from Vivo carrier, 64 GB memory, black color (RM-875 VAR LTA BR VIVO 64GB BLACK)

    Running Windows Phone 8.1 Update and Lumia Black, i've had a problem with the phone, and decided to reflash it to original firmware.

    Just before doing that, I went to Settings > Backup > Text Messages and made it sure "Text Message Backup" was checked
    Still in "Backup" settings, I went to "apps + settings", and made it sure both "Settings backup" and "App backup" were checked.

    I then clicked "back up now" button, and waited until it has finished.If I'm not mistaken, the backup data used by that backup data was ~40 MB in OneDrive, as stated by the phone.

    After that, I've flashed the phone using "Nokia Software Recovery Tool".

    It flashed phone back to Windows Phone 8.0.

    When finished, I've updated it to Windows Phone 8.1 update and Lumia Cyan, and after that, I finally added my Microsoft account.

    When adding the account, phone asked me if I'd like to set backup now.I selected "not now", to avoid any kind of overwriting, once it wasn't asking me to restore anything, but to backup data.

    (By answering "setup now", I could upload the data of an empty phone, and I was afraid it could overwrite the original backup data I wanted to restore.)

    After that, I went manually to backup settings, and when going to manage backups, phone told me i was "Using 0 bytes/18.00 GB from OneDrive".

    I was almost sure phone had someway overwritten my precious backup data.

    But later, I've found out the OneDrive's "Device backup" section, and apparently my backup is still there:


    Both date and phone's name (alb3530) are right, then it's really my backup.

    I've found any other user with that same problem after searching for awhile.

    All users having backup problems seem not to be able to backup only: everyone seems to able to restore the data.

    Except me, of course.

    The only thing that was restored successfully were the SMSs.

    But everything related to "apps + settings" could not.

    Call history also wasn't restored :(

    I've tried both with "Preview for Developers" program disabled and enabled.

    Also, I've tried with both device names: 

    Windows Phone (default name)

    and

    alb3530 (name of the device at the time backup was done)

    My question is what exactly phone looks for in OneDrive to recognize a backup data?

    I think it's possible to restore a backup from a phone model into another...Is it right?

    Can someone explain what I might have done wrong in that process?

    Any help is very appreciated.

    Note: I'm keeping phone with no network coverage, to avoid receiving calls, and thus make a bigger mess in my call history or whatever, which I pretend to have it restored as soon as possible.

    Best regards


    Check out Windows 8 booting within just 4 seconds with an ordinary HDD.... http://youtu.be/4Z4-XK5iavg

    Tuesday, August 12, 2014 1:43 AM

All replies

  • I have exactly the same problem. I see my phone backup in OneDrive, but don't see the backups under backup section and can't restore from there.
    Tuesday, September 9, 2014 12:35 AM
  • Hi guys,

    note that restoring a backup is only ever possible during the initial setup experience. Are you saying your back is not listed when first setting up the phone?

    Tuesday, September 23, 2014 11:29 PM
    Moderator
  • I have the same problem. I did bakcup of my Lumia 520 and wanted to put the backup to new 530 dualsim. Merh, the backup was not listed.

    The backup system in 520 says I am using 2 MB of my OneDrive after I create a backup, but when I go to OneDrive, there is no backup listed. If I set up the 530, it says there are two half a year old backups though.

    Dear Microsoft, could you please describe this discrepancy in Phone backup? Whi is it so shitty? W8.1 tablet backup was a piece of cake.

    Honestly if I will not be able to do the backup-restore ON DEMAND, I will just switch to Android when buying more expensive phone.

    With best regards,

    Tomas, CDR.cz

    Sunday, September 28, 2014 10:48 AM
  • Hi alb3530,

    Thanks for such a wonderful explanation of the issue. Even I was facing the exact issue, that I had to reset my phone, & even as I had taken a backup of the apps+settings which came to about 300 MB, after the reset, the phone couldn't find any, while it was available on OneDrive.

    I then figured out why could it not be detected: After you reset your phone, you're asked to sign-in to your Microsoft account, during the initial configuration phase of your device. You must ensure to sign-in during that time itself, with the same Microsoft account which holds your previous backup. Once signed-in, it checks for the available backups & asks you if you want to restore your backup, as it correctly detects it that time. Once you grant the approval, the restore process automatically initiates, & all the backed up data is back.

    Even I had mistakenly skipped the sign-in step during the configuration in fear that something could get overwritten, but this is the most crucial step in order for your device to detect the backup from OneDrive.

    I think this is a bug, & Microsoft must take a note of it, & resolve it as an update to the backup tool.

    Saturday, December 6, 2014 5:33 PM
  • It is not a bug, it's by design. If you want to restore a backup, it MUST be done in the initial sign-in because it's restoring certain elements that can be restored at a later time.
    Saturday, December 6, 2014 7:04 PM
    Moderator
  • There does appear to be some bugs as a result of MS switching to onedrive from whatever system was used before.  When I did the initial sign-in, the phone offered me the choice of restoring from 2 different backups.  These backups were older and are not in my onedrive account.  When I sign into onedrive on my pc, I see the much newer phone backup, which is the correct one I would like to use.  But the phone does not offer that as one to restore even though it obviously exists.  I do not know from where the older two backups are coming, but they are not in onedrive.  So something is not set up correctly with the entire backup/restore system.
    Sunday, December 7, 2014 1:28 PM
  • It is also in the initial backup restore. I reset my phone and want to restore the backup I created on my old phone today but it is not listed. Only a backup of several months ago is listed, while in the OneDrive the backup of today is listed. Please help or I'm lost everything :(
    Thursday, January 15, 2015 11:41 AM
  • Hi

    did you manage to solve this issue?

    I am facing the exact same problem! :(

    Wednesday, April 1, 2015 7:44 AM
  • Original phone information: Nokia Lumia 1020

    Brazilian firmware from Vivo carrier, 64 GB memory, black color (RM-875 VAR LTA BR VIVO 64GB BLACK)

    Running Windows Phone 8.1 Update and Lumia Black, i've had a problem with the phone, and decided to reflash it to original firmware.

    Just before doing that, I went to Settings > Backup > Text Messages and made it sure "Text Message Backup" was checked
    Still in "Backup" settings, I went to "apps + settings", and made it sure both "Settings backup" and "App backup" were checked.

    I then clicked "back up now" button, and waited until it has finished.If I'm not mistaken, the backup data used by that backup data was ~40 MB in OneDrive, as stated by the phone.

    After that, I've flashed the phone using "Nokia Software Recovery Tool".

    It flashed phone back to Windows Phone 8.0.

    When finished, I've updated it to Windows Phone 8.1 update and Lumia Cyan, and after that, I finally added my Microsoft account.

    When adding the account, phone asked me if I'd like to set backup now.I selected "not now", to avoid any kind of overwriting, once it wasn't asking me to restore anything, but to backup data.

    (By answering "setup now", I could upload the data of an empty phone, and I was afraid it could overwrite the original backup data I wanted to restore.)

    After that, I went manually to backup settings, and when going to manage backups, phone told me i was "Using 0 bytes/18.00 GB from OneDrive".

    I was almost sure phone had someway overwritten my precious backup data.

    But later, I've found out the OneDrive's "Device backup" section, and apparently my backup is still there:


    Both date and phone's name (alb3530) are right, then it's really my backup.

    I've found any other user with that same problem after searching for awhile.

    All users having backup problems seem not to be able to backup only: everyone seems to able to restore the data.

    Except me, of course.

    The only thing that was restored successfully were the SMSs.

    But everything related to "apps + settings" could not.

    Call history also wasn't restored :(

    I've tried both with "Preview for Developers" program disabled and enabled.

    Also, I've tried with both device names: 

    Windows Phone (default name)

    and

    alb3530 (name of the device at the time backup was done)

    My question is what exactly phone looks for in OneDrive to recognize a backup data?

    I think it's possible to restore a backup from a phone model into another...Is it right?

    Can someone explain what I might have done wrong in that process?

    Any help is very appreciated.

    Note: I'm keeping phone with no network coverage, to avoid receiving calls, and thus make a bigger mess in my call history or whatever, which I pretend to have it restored as soon as possible.

    Best regards


    Check out Windows 8 booting within just 4 seconds with an ordinary HDD.... http://youtu.be/4Z4-XK5iavg

    It's almost 12 months since you posed this question and it is still not resolved.

    I have just reset my phone after trying WP 10 and now I cannot restore it from the backup. I have renamed my phone to what it was when the backup was made and it is still unable to see the backup. Bloody frustrating.

    Friday, July 3, 2015 12:18 AM
  • I'm having the same issue. One thing I've managed to notice is that I've successfully restored backup several days ago when initializing my new phone. Then I could use only backup one year old after resetting phone. Just from curiosity I'm going to reinstall OS and initialize it once again. Maybe that helps. Otherwise this backup tool is useless crap along with this support with no answers within a year.
    Monday, August 10, 2015 2:44 AM
  • After working with several WP versions I've managed to find solution (probably).

    I've updated to WP8.1 Update 2 (probably it's not necessary), inserted SIM card (before I was initializing phone without it because I still was using old phone) and didn't use wi-fi during initialization. It recognized my last online backup and hopefully will start with most of my current configuration. 

    Monday, August 10, 2015 6:31 PM
  • Yes, I did it without the sim and same prob.  So I gave it a hard reset with the sim (but still used wifi) and it worked.  So it seems that the only thing required is that it needs the sim present.
    Friday, September 11, 2015 7:34 AM
  • Hi alb3530,

    Thank you for the post. 

    Sorry for the delay in this response. I'm sure that it cannot help you for two years ago, but hopefully if you run into the issue again, or anyone else for that matter, I can help shed some light on the issue.

    The issue is the out-of-the-box, your device is shipped with Windows 8. However, when you backed up your phone it had been updated to Windows 8.1. So when you flashed the phone back to Windows 8, it was offering you the backups that it had on file for Windows 8 and not Windows 8.1

    And as someone else pointed out, you can only backup a device while going through OOBE (Out-Of-Box-Experience - configuring Time Zone, Language, etc. when first setting up the phone)

    Come here (https://www.microsoft.com/en-ae/mobile/support/faq/?action=singleTopic&topic=FA142987) and download the Windows Device Recovery Tool. This tool will detect your Make/Model of your device and contact the Microsoft servers to obtain the latest OS version of this particular device. Which in this case (unless you are now running the Lumia 950/950 XL), should be some version of Windows 8.1; either GDR 1 or GDR 2.

    This time when you flash the device it will roll back to OOBE but you will be on WIndows 8.1. When prompted, enter your MSA creds and you should see your most latest backup.

    Again, I am sorry that you experienced this issue and for the delay in an answer being provided to you and the other members that have hit this post. But hopefully, it can help you in the future. 

    Best, and Happy New Year!

    • Proposed as answer by Nick Debnam Wednesday, January 13, 2016 12:12 AM
    Wednesday, January 13, 2016 12:12 AM
  • Hi all,

    I am having the same situation as mentioned above:

    Run a backup on one WP 8.1 then got me recently factory reset (as per MS instructions) and installed latest firmware.

    At the stage where you choose your backup it is showing one from 2014 and not the one dated the day I made it..

    I checked from One drive and there is only one backup and non from 2014...

    Any ideas?

    Alex

    Monday, January 18, 2016 6:22 PM
  • Hello 

    I had the same issue, tried everything I could. And then, I reset it to factory again and this time skipped connecting to wifi. I logged to my MS account on mobile data and was able to restore the backup.

    Hope that helps for some of you.


    Thursday, January 19, 2017 1:30 AM
  • I tried a few times restoring from a same-day backup without much luck.  I tried with and without my SIM card installed, but it didn't work until I inserted the SIM and skipped the WiFi setup as a few of you suggested.  I'm on AT&T U-Verse with standard equipment for what it's worth.
    Monday, March 6, 2017 8:04 AM