locked
Modify IRM Template to Custom Message RRS feed

  • Question

  • Hi,

    Currently all Outlook 2010 users will see the following message in their preview pane when receiving an IRM message for the first time:

    The message you tried to open is protected with Information Rights Management and can be opened using Microsoft Office Outlook 2010 or the standard version of Outlook Web App. Download a free trial of Microsoft Office Outlook from http://go.microsoft.com/fwlink/?LinkID=147091&clcid=0x409.

     

    Is there a way we can change this message? Ideally we would like to resolve the problem by having the use certificates pre-downloaded but it does not seem to work with 2010.

    ~D

    Thursday, December 1, 2011 4:13 AM

Answers

  • I wanted to provide an update on this - Microsoft Support was contacted and they informed me that this functionality was removed from the Office 2010 suite as it resulted in a bug.

    The support engineer informed me that this functionality could be re-enabled if we opened a case and internaly the Exchange product team accepted the request.

    Currently we do not have a strong business case to raise an enhancement request with Microsoft however there may be other customers that would be interested to do so.

    • Marked as answer by FIMDB Wednesday, May 2, 2012 2:58 AM
    Tuesday, January 3, 2012 7:42 AM

All replies

  • Hi FIMDB

    What is the version of the Office 2010 and are you running win XP or 7?

    You should not be recieving the message if the RMS client is already deployed and activated.


    Blog Link: http://blogs.cyquent.ae | Follow us on Twitter: @cyquent | ADRMS Wiki Portal: Technet Wiki

    Friday, December 2, 2011 5:49 AM
  • Hi Adnan,

    We are experiencing this issue on 14.0.6112.5000 Outlook 2010 clients.

    It is only on the first time of seeing the email in the preview pane.

    ~D

    Friday, December 2, 2011 6:01 AM
  • What is the OS version?

    I believe the message would only show up if the AD RMS agent is not provisioned or is being provisioned for the first time.

    http://technet.microsoft.com/en-us/library/cc179103.aspx

    Friday, December 2, 2011 6:45 AM
  • Hi Adnan,

     

    We are using a mixture of Windows XP and Windows 7.

    We have only recently started using RMS - and we typically see this message for users attempting to open an IRM email for the first time.

    Is there a way we can provision the agent without user intervention - thus removing the chances of the users seeing that email message?

    ~D
    Friday, December 2, 2011 9:27 PM
  • That will be a bit of a challenge, as the users per desktop are provisioned on first use basis. 

    But you can start of with ensuring all of the Windows XP boxes have a RMS Client deployed on them and updated.

    Then possibly have them protect a test word document as part of the provisioning process. This can be automated using the RMS bulk protection tool, with a few batch files running on log-on. This way atleast the RMS agent would be provisioned with the Machine and User certificates post log-on for a new desktop.

     


    Blog Link: http://blogs.cyquent.ae | Follow us on Twitter: @cyquent | ADRMS Wiki Portal: Technet Wiki

    Saturday, December 3, 2011 7:42 AM
  • Hi Adnan,

     

    Thank you for your suggestion - in the interim period is there anyway to change the text in the message?

     

    I would like to include content/instructions specific to our organisation.

    ~D

    Sunday, December 4, 2011 2:10 AM
  • I haven't tried it myself, but there is a Group policy property setting in the Office ADM/ADMX file listed under

    Manage Restricted Permissions >

    • Message displayed to users who cannot view a rights-managed e-mail
    • URL for location of document templates displayed when applications do not recognize rights-managed documents

    Download link

     


    Blog Link: http://blogs.cyquent.ae | Follow us on Twitter: @cyquent | ADRMS Wiki Portal: Technet Wiki

    Sunday, December 4, 2011 4:49 AM
  • Thanks the "Message displayed to users who cannot view a rights-managed e-mail" is the policy I was looking for however this does not seem to be available in the *.14 ADMX templates (Office 2010).

     

    Do you know if there is a way to modify this for Outlook 2010?

     

    ~D

    Monday, December 5, 2011 2:56 AM
  • It's placed in the office14.adm file.

    Blog Link: http://blogs.cyquent.ae | Follow us on Twitter: @cyquent | ADRMS Wiki Portal: Technet Wiki

    Wednesday, December 7, 2011 7:27 AM
  • I looked through this file but couldn't see a reference - I did some research and there is a registry key called DownlevelText which I believe will provide me what I require. (Further Information: http://technet.microsoft.com/de-de/library/dd772637%28WS.10%29.aspx)

    From quick tests it hasn't updated the default email - I will continue looking into it and update you if there are any results.

    Thursday, December 8, 2011 7:45 AM
  • You need to create a Group Policy and append the ADM file to that GPO admin templates to enforce the changes on Computer Settings.

    Then Assign the GPO to the OU containing the computer accounts.


    Blog Link: http://blogs.cyquent.ae | Follow us on Twitter: @cyquent | ADRMS Wiki Portal: Technet Wiki

    Thursday, December 8, 2011 7:50 AM
  • I had already done this -  however manually configuring it on one machine first should also produce the same results.

     

    I attempted to do this on a Windows XP machine running Office 2007 by setting the following:

    HKCU\Software\Microsoft\Office\12.0\Common\DRM\DownlevelText (I needed to create the DRM key and DownlevelText String)

     

    When I sent an RMS email to the user they still received the default message not the contents I placed in that key - am I missing something?

     

    Friday, December 9, 2011 12:17 AM
  • I wanted to provide an update on this - Microsoft Support was contacted and they informed me that this functionality was removed from the Office 2010 suite as it resulted in a bug.

    The support engineer informed me that this functionality could be re-enabled if we opened a case and internaly the Exchange product team accepted the request.

    Currently we do not have a strong business case to raise an enhancement request with Microsoft however there may be other customers that would be interested to do so.

    • Marked as answer by FIMDB Wednesday, May 2, 2012 2:58 AM
    Tuesday, January 3, 2012 7:42 AM