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PCI-E x1, BSOD 0x00124, VideoCard installation RRS feed

  • Question

  • Hi,

    I've been trying to install a PCI-E x1 Video card on my brothers computer for about a month now and i just can't figure it out.

    I've searched high and low on the internet for solutions and i have not found anything to help solve this problem so i hope that someone here can help!

    The system i am trying to install this video card in is a Dell E310. Windows Vista Ultimate 64x. I upgraded from XP thinking that it would fix a compatibility issue.. but the problem only changed when i changed OS. On Windows XP the bluescreen i would receive said something like "Memory Parity error" i can't remember exactly.. So anyway i installed Vista thinking it would solve the problem, And now when i put the pci-e card in i receive a stop 0x0124 error bluescreen instead.

    The video card is Video-px628gs-lp1. Click here to see the specs of the card on the website.

    The video card IS FUNCTIONAL. I have tested it in another computer and it does work..

    From my research i've concluded that its a problem with the Pci-e slot it self. or the way certain drivers tell it to opperate? many posts i read said that the pci-e x1 from dell often do not detect video cards as a video card but detects it as a sound card

     

    In the bios video section there is only Auto and Onboard settings, so i cant set it to PCI-e as people have sujjested previously.

    I have tried just about everything i can think of and im not sure what to do as it seems to be a problem with the pci-e slot on the board or the way the bios is opperating the pci-e... and i don't know how to force the pci-e slot to detect the video card.

    I can put the video card in and boot the computer up to the bios screen, seems to be working fine, but as the Computer resumes the booting process after exiting the bios and starts to load windows i receive the bluescreen During the windows loading process. The computer boots works fine after i take the card out and use the Onboard Video.

    I believe that the pci-e is some how being told by windows or some other drivers that the video card is a sound card like the other people stated in posts i have found.

    or that some thing else is using the coms or ports and i don't know how to check that either..

    in my device manager there is something strange that stands out to me but it might be normal, in any case i will add it to the discussion because i would like to know what to do to fix this problem. Under the System Devices Tab i have 2 devices refering to the PCI-Express.

    intel(R) 82801FB/FBM PCI express root port -2660

    intel(R) 82801FB/FBM PCI express root port -2662

     

    I do not know if that is normal or so if it is we can scratch that off the list i guess..

    I am a bit exausted from this computer issue and hope that someone can help me fix this asap..

     

    Please tell me someone out there can help *Sad face*

    Thanks,

    Jacob

     

    Wednesday, July 20, 2011 1:26 PM

Answers

  • Hi,

    The two dll files are general file that in charge of all drivers. If one driver encounter issue, they will report the same error.

    This is probably an incompatible driver issue. Please update the 64bit chipset driver.

    Regards,

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, July 25, 2011 8:28 AM
    Moderator

All replies

  • I read something that said i could try to RE-Install Windows using the PCI-Express card instead of the Onboard and that might work? but i don't want to go through the trouble and hassle of reinstalling windows if its not going to work, any thoughts on that idea?

    If that would solve the problem i would gladly reinstall windows using the pci-e card...

    Wednesday, July 20, 2011 2:09 PM
  • Bug Check Code 0x124: http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Wednesday, July 20, 2011 3:21 PM
  • Mr X,

    I tried to upload the dmp files to Skydrive but it says i do not have permision to open this file..

    how can i upload it? this account is the only account on the computer and it is rejistered as an administrator

    i will keep trying to figure out how to upload these dmp files unless someone replies here before i figure it out...

    i looked the code up before, im pretty sure its the pci-e card causing the problem i just dont know why or how to fix it

    Wednesday, July 20, 2011 4:42 PM
  • Okay, the Dmp files are still giving me the administrator error but i managed to copy one of the logs and i was able to upload the copy..

    I hope that this log will help someone help me fix this problem..

    by the way, how do you read Dmp files?

    Dmp log file here i hope you can help me

    thanks


    • Edited by JacobCoffee Wednesday, July 20, 2011 5:16 PM oops forgot the link
    Wednesday, July 20, 2011 5:15 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000003, Non-maskable Interrupt
    Arg2: 0000000000000000, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    BUGCHECK_STR:  0x124_3
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  f
    STACK_TEXT:  
    fffffa60`005f79a8 fffff800`01b69049 : 00000000`00000124 00000000`00000003 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    fffffa60`005f79b0 fffff800`01a0db44 : 00000000`00000000 00000000`00000001 fffffa60`005f7a70 00000000`00000000 : nt!WheaReportHwError+0x2b9
    fffffa60`005f7a10 fffff800`01adbd77 : 00000000`00000001 fffffa60`005f7a70 fffffa60`005f1a00 00000000`00000000 : hal!HalHandleNMI+0x11c
    fffffa60`005f7a40 fffff800`01aa0487 : 00000000`00000000 fffffa60`005f7c30 fffffa60`005f1a00 00000000`00000000 : nt!KiProcessNMI+0xe7
    fffffa60`005f7a70 fffff800`01aa02f4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxNmiInterrupt+0x87
    fffffa60`005f7bb0 fffffa60`00be67a2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiNmiInterrupt+0x134
    fffffa60`0171bcd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x37a2
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_3_NOERRREC
    BUCKET_ID:  X64_0x124_3_NOERRREC
    Followup: MachineOwner
    --------------------------------------------------------------------------------------------------------------------------------
    I suspect that intelppm.sys is the driver that is causing BSOD. More information about it: http://www.file.net/process/intelppm.sys.html
    Try updating it. If this does not help, contact Interl Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
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    Microsoft Certified IT Professional: Enterprise Administrator

    Wednesday, July 20, 2011 5:28 PM
  • okay, im trying to update it now, not exactly sure where to look

     

    i read something about hotswapping, the guy had the exact problem as i did, the exact computer as i do and he said to fix his problem he pulled the card out and put it back in during the windows loading screen and said that it forced windows to detect the pci e card as a video and it fixed it for him but im not very comfortable pulling a card out while the computer is running much less putting it back in?

    how could that fix his problem ? how could that be safe?

    also, if i cant find an update for that file, or if i do find it and it doesnt work, would reinstalling windows while using the pci-e card be a way to work around it?

    thanks

    Wednesday, July 20, 2011 6:15 PM
  • okay, im trying to update it now, not exactly sure where to look

     

    i read something about hotswapping, the guy had the exact problem as i did, the exact computer as i do and he said to fix his problem he pulled the card out and put it back in during the windows loading screen and said that it forced windows to detect the pci e card as a video and it fixed it for him but im not very comfortable pulling a card out while the computer is running much less putting it back in?

    how could that fix his problem ? how could that be safe?

    also, if i cant find an update for that file, or if i do find it and it doesnt work, would reinstalling windows while using the pci-e card be a way to work around it?

    thanks

    Contact Intel Technical Support for more information. Re-installing may not solve the problem.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Wednesday, July 20, 2011 6:29 PM
  • Hi once more I still haven't contacted intel, i was looking for an email or something last night and ended up getting distracted with other methods or ideas on how to fix this problem but to no avail... how ever! I am currently running the computer with the video card installed under knoppix live cd i have not received any errors... it seems to be working flawlessly under this live cd... atleast it hasn't given me a bluescreen or frozen the computer or crashed i tried to find an update for that intelppm.sys file, but i couldn't find an update... it appears to be the most recent file, and from my research the intelppm file has something to do with power conservation? but mainly with laptops? and alot of people said that i could just disable it beings im using a desktop, so i disabled it via the cmd prompt and that didn't solve anything or change anything this morning i woke up and am out of ideas so i tried this live cd and the video card is opperating... the computer doesnt seem to be broken :s the pci-e slot appears to work as the card is functioning right now... so its just windows drivers that create some kind of problem? i was going to attempt to contact dell but as the warranty has expired i believe they will only help me if i pay for service and i just can't afford that right now... so any idea's, help, thoughts, would be greatly appreciated i would like to know why the video card on pci-e works fine with knoppix live cd and seems to fail with windows.. on the box of the video card it states that it is compatible with windows xp, on the website it says the card was built for windows vista... and the card works without problems on my other computer that has the same windows vista ultimate 64x installed.. i am wondering if it is some kind of issue like the onboard lan, or onboard sound, trying to use the same ports or coms as the video card, or if the windows system is detecting the video card as something else entirely, like a sound card.. thanks in advance, i would really like to get to the bottom of this as i have seen other people post problems with the Dell e310 and the pci-e slot but the post's i have found seem to have never been resolved
    Thursday, July 21, 2011 1:23 PM
  • could reverting to a previous bios version be a fix for this?
    Thursday, July 21, 2011 5:56 PM
  • I downloaded a program called BlueScreenView and it highlights 2 dlls from the mini dump file that it says caused the crash

    Hal.dll  and  ntoskrnl.exe

     

    and also as i tried to disable the intelppm.dll file and it didnt work.. i dont believe that is the file causing the problem..

     

    the bluescreen only happens upon installing the video card into the pci-e slot, on bootup windows loading screen, this is before any hardware drivers for the video card have been installed

     

    i don't know anything about those 2 files this bluescreenview program is saying that caused the bsod

     

    ==================================================
    Dump File         : Mini072211-03.dmp
    Crash Time        : 7/22/2011 7:20:10 PM
    Bug Check String  :
    Bug Check Code    : 0x00000124
    Parameter 1       : 00000000`00000003
    Parameter 2       : 00000000`00000000
    Parameter 3       : 00000000`00000000
    Parameter 4       : 00000000`00000000
    Caused By Driver  : hal.dll
    Caused By Address : hal.dll+b99e
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Crash Address     : ntoskrnl.exe+55390
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\Mini072211-03.dmp
    Processors Count  : 1
    Major Version     : 15
    Minor Version     : 6001
    Dump File Size    : 263,840
    ==================================================


    Saturday, July 23, 2011 4:15 PM
  • Hi,

    The two dll files are general file that in charge of all drivers. If one driver encounter issue, they will report the same error.

    This is probably an incompatible driver issue. Please update the 64bit chipset driver.

    Regards,

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, July 25, 2011 8:28 AM
    Moderator
  • can you help me find the right Chipset driver?

    i am not familier with updating chipset drivers so i dont know which one is correct...

    its a Dell Dimension 3100/E310

    much thanks..

    Thursday, August 11, 2011 12:05 AM
  • Hi,

    I have tried to search the driver, it seems there is no compatible options for Vista 64 bit Operating system. Please see http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=DIM_PNT_P4_3100&hidos=WW1&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    Regards,

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, August 16, 2011 7:00 AM
    Moderator