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Using [me] in a workflow RRS feed

  • Question

  • Hello All,

    I am trying to get the [me] function/variable/wildcard working in a workflow. The reason being is that I am trying to create a workflow that emails the 'assigned  to' analyst when a call is created or assigned to the analyst.

    However, I am trying to avoid sending this email if the 'assigned to' analyst is identical to the 'created by' analyst (i.e. the analyst logging the call) using the does not equal [me] critera.

    Hope that this makes sense and that siomeone can help.

    Regards,

    John

    Tuesday, March 27, 2012 1:16 PM

Answers

  • If you need to compare the "Assigned To User" with the "Created By User" the [me] token won't work. [Me] is related to the user who is running the console. You need the criteria "Assigned To User" is not equal "Created by User".

    It looks like you have to create such a criteria by coding XML in the management pack. 


    Andreas Baumgarten | H&D International Group

    • Proposed as answer by MedhatRizk Tuesday, March 27, 2012 4:23 PM
    • Marked as answer by John Roberson Tuesday, April 3, 2012 3:17 PM
    Tuesday, March 27, 2012 3:08 PM