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Lync 2013 Music On Hold RRS feed

  • Question

  • Hello.

    Is there any possibility to play Music On Hold through Lync Server?

    I executed Set-CSClientPolicy -EnableClientMusicOnHold:$TRUE -MusicOnHoldAudioFile \\somepath\defaulthold.wma.

    Problem is that share. For example, mobile lync user or external lync user can't access this share, so no music on hold. Another problem is our old Polycom CX-700 Phones, which don't support MusicOnHold even with latest updates.

    Is there any solution to provide MusicOnHold without this restrictions?

    P.S. We are using Mediant AudioCodes 1000, it plays music on hold for PSTN calls.

    Friday, February 13, 2015 7:12 AM

Answers

  • There is no way to do it at a server level for client's that don't support it as you've found.  The only workaround is through the gateways such as a Mediant which can perform this function for you, which you've also already found out.

    Sorry.


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications

    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

    • Proposed as answer by Georg Thomas Friday, February 13, 2015 6:46 PM
    • Marked as answer by Эрик С Monday, February 23, 2015 4:27 AM
    Friday, February 13, 2015 3:31 PM

All replies

  • There is no way to do it at a server level for client's that don't support it as you've found.  The only workaround is through the gateways such as a Mediant which can perform this function for you, which you've also already found out.

    Sorry.


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications

    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

    • Proposed as answer by Georg Thomas Friday, February 13, 2015 6:46 PM
    • Marked as answer by Эрик С Monday, February 23, 2015 4:27 AM
    Friday, February 13, 2015 3:31 PM
  • Hi,

    Agree with Anthony. For PSTN users, you need to configure Media Gateway to achieve it. Please make sure that the Media gateway setting pass the music on hold to PSTN callers.

    Here is a similar case may help you:

    https://social.technet.microsoft.com/forums/lync/en-US/7b53c4c0-9a4f-4ba8-a68a-a4503889df41/music-on-hold

    Best Regards,
    Eason Huang


    Eason Huang
    TechNet Community Support

    Monday, February 16, 2015 2:18 AM
  • Thanks for replies, guys. 

    As I see, there is no solution for external and mobile clients to provide MOH. Sad

    Tuesday, February 17, 2015 6:24 AM