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Win 10 RTM boot usually blue screen with spinning dots

    Question

  • Hello,  I upgraded a Windows 8.1 Pro Sony Vaio laptop to 10 Pro yesterday.  The biggest issue I have is I would say 19 out of 20 boot ups (or wake from sleeps), instead of showing the lock screen with the user name to enter your password and sign in, I just get a solid blue screen with spinning circles.

    When booting up it also says Please Wait... under the spinning circles.  But after a little bit the term Please Wait disappears.  At that point if I click CTRL+ALT+DEL I see our Companies Acceptable Use Statement (this is a domain joined machine so all machines get this pre-login message).  I click OK on this message just like I would in Win 7 or 8 and then instead of seeing my lock screen background with the field for user name and password, I see the blue windows background which I guess I would call the default background if its not an upgrade.  There are three icons in the lower right corner.  One lets me adjust wifi connectivity / airplane mode, one is an access button for the narrator, and the last button is to power off or reboot.  

    Without any fields to type in my user name, I cannot proceed any further with the PC booting.  I'm not entirely sure how I get booted on, I usually have to restart a whole bunch of times until it shows my mountain background with the time in the corner and I click a button, it slides up and reveals the username and password field.  

    Now I see it sat at that default windows background screen for a bit while I type this on a desktop PC and eventually I'll say the laptop "timed out" and went back to a blue screen with spinning dots.  I hit CTRL+ALT+DEL and the domain's acceptable use policy came back up.  Clicked OK and then it went right back to spinning dots.  I can hit CTRL+ALT+DEL again and the acceptable use policy comes back up, but as soon as I hit OK, it just reverts to spinning circles.  Now I have no choice but to hold the power button down for 10 seconds so it cold boots.  I'll have to do this repeated times until I can finally get a lock screen that allows me to log into the computer.

    For the record I have a desktop PC that I upgraded from Windows 8.1 and it was flawless.  Everything works on it without an issue.  This laptop appeared to mostly work, except for IE 11 not launching and this logon screen. I just wanted to remove IE 11, reboot and then re-add it as suggested in another post, and now it will be a few hours of reboot retries just to get back to the desktop, only to have to redo it all over again when I readd IE 11 (surely it will ask for a reboot).

    Friday, July 31, 2015 12:29 PM

All replies

  • Noticed now three tries if I boot up with my laptops wifi switch in the OFF position, I do get the mountains background lock screen with the clock.  Click a button, see the AUP.  Click OK and the other user fields are there.  I flip the switch back on and then I can type my domain credentials in these fields and get on.

    This has been consistent for 3 tests so I can't be 100% sure that wifi causes this, but its a starting point and I will look for the latest Intel Centrino Advanced-N 6325 drivers only package to make sure I am up to date.

    Another issue however is if I mistype my password, it just shows spinning dots.  It never says that the username and password is incorrect and I have to re-enter it.  I can click CTRL+ALT+DEL and it shows our AUP again, click OK, and it shows Other user with spinning dots under it.  I guess I have to cold boot it and make sure I always type my password correctly.

    Friday, July 31, 2015 1:14 PM
  • Updated wifi driver and it did not fix the issue.  Any idea's?

    Went from driver version 15.16.0.2 dated 1/6/15 to 15.18.0.1 dated 4/30/15 from Intel's Centrino Advanced-N 6235 drivers only 64-bit package.

    Luckily its an SSD drive so all these cold starts with holding the power button down doesn't cause HD heads to crash (since there's no heads / moving parts).

    Friday, July 31, 2015 1:41 PM
  • Hello,

    Would you please collect the BSOD minidump file by referring to the following article:

    http://answers.microsoft.com/en-us/windows/wiki/windows_other-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d


    Thanks,

    Simon Wu
    TechNet Community Support

    Tuesday, August 4, 2015 7:17 AM
  • Hi

    We see the excact same issue with Windows 10 Enterprise, ISO dowloaded from VLSC.

    Solid light blue (Not BSOD) with the spinning dots, spinning forever. However you are able to click Ctrl+alt+del, and you will get to the logon screen.

    At the logon screen we also have issues. You cannot click og hit enter on your username (domain joined) to enter your password.

    You have to click on icon with a key,"Local or Domain account password" and type in your username and password to login.

    It seems that this issue with the spinning loading screen has something to do with the update KB3074683

    Because when I uninstall the update, the problem disappear. But it seems that on the Win 10 Pro this update is already included in the ISO.

    Microsoft need to fix this NOW!  


    • Edited by emusp Tuesday, August 4, 2015 10:27 AM
    Tuesday, August 4, 2015 9:30 AM
  • I ended up using the built in downgrade feature which allows you to go back to your previous OS within 30 days. I'm now back to running 8.1 and stable. I'd love to use 10 but I need my machine to work and that is more important than the pretty looks of 10 right now. If anyone has a solution maybe I'll try the upgrade again, but I might have to wait until the first service pack.
    Tuesday, August 4, 2015 1:36 PM
  • Hi. problem still there after I uninstalled KB3074683.
    Wednesday, August 5, 2015 1:42 AM
  • Hi all,

    Thanks for the feedback.

    I will help to collect this issue from my side.

    Thank you for your patience and understanding.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, August 11, 2015 7:22 AM
    Moderator
  • I upgraded a Dell Latitude E5540 from Windows 8.1 to 10 Pro because the Intel wifi would not connect even with the latest drivers.  The Win 10 upgrade went smoothly and fixed wifi.  The experience with the login screen is different than the Sony Vaio I tried to upgrade from 8.1.  It shows a few icons in the lower corner like when I CTRL+ALT+DEL it shows other user which does nothing when clicked on, and under that is Local or domain account password, which when clicked provides me with a username and password field to log in.  It's a little confusing to have to click on an option in the lower corner to get fields.  I guess its better than my experience with a Sony Vaio which had nothing to click on at all.

    FWIW our Default Domain Policy is to display a disclaimer message and also do not display the last user name who logged in (for security purposes).  This should be a fairly common configuration in the corporate world.

    EDIT:  I logged out of my regular user account so I could log into my domain user account, now the login screen says "Windows will try to connect to " and it shows our SSID... instead of the text "Local or domain account password".  Above this is still "Other User" which does nothing when clicked on but show a circular generic people icon with the big text "Other User" in the center of the screen.

    I think the login screen needs some work from a Business perspective.  It is not as user friendly as Windows 7 or 8.

    • Edited by KJSTech1 Tuesday, August 11, 2015 11:42 AM
    Tuesday, August 11, 2015 11:39 AM
  • I didn't realize this was still out there.  Windows 10 Build 1511 resolved the inability to login to the machines.  Proper username and password field is now available to enter credentials and get logged into the domain.

    What is an issue however is sometimes instead of the random beautiful lock screen images, its just a light blue screen with spinning circles.  Some people have questioned it, or sat there waiting (indefinitely) thinking the machine was busy or froze.  That's not the case.  If you wake the computer and just see a blue screen with spinning circles instead of the lock screen with the time, just press CTRL+ALT+DEL and then the username and password fields will appear.  This is a random occurrence as many times we just see the beautiful lock screen images.  Already had some people say how nice some of them were and they wish they could be easily set as their desktop wallpaper.  There have been many great images from Microsoft far surpassing the quality of the built in backgrounds.  I wish in the display personalization settings for the desktop background had an area for a feed containing many of these magnificent images.

    Tuesday, March 29, 2016 1:38 PM