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DPM 2012 - Tape Backup - Error ID 3311 & 998 Device is not connected (0x8007048F)

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Hi,

Have installed DPM 2012 and am finding backup to Tape not working with error ID 3311, and further into the backup to tape alert details it states as below, the strange thing is the data is being spread over multiple tapes when it is not even using the full storage available on tape which is 1.5TB with 1:1 compression (see screenshot below). This has occurred over 3 days now since the configuration to Tape. The Tape drive library is an HP MSL2024 LTO5 connected via SAS. I have never had this issue using DPM 2010.

Look forward to a response.

Thursday, May 31, 2012 3:09 AM

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Hi,

For the tape utilization, please follow the steps in this blog:http://blogs.technet.com/b/dpm/archive/2012/05/14/things-you-can-do-to-help-data-protection-manager-utilize-your-tapes-full-capacity.aspx

As far as the error ErrorCode: 0x8007048F (-2147023729):The device is not connected. DPM is just reporting the problem, so when it sent a command to the drive, that was the status returned by Windows.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
- Proposed as answer by Mike JacquetMicrosoft employee Thursday, May 31, 2012 10:47 PM
- Marked as answer by Owen Last Friday, June 1, 2012 5:25 AM
Thursday, May 31, 2012 10:47 PM

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Hi,

For the tape utilization, please follow the steps in this blog:http://blogs.technet.com/b/dpm/archive/2012/05/14/things-you-can-do-to-help-data-protection-manager-utilize-your-tapes-full-capacity.aspx

As far as the error ErrorCode: 0x8007048F (-2147023729):The device is not connected. DPM is just reporting the problem, so when it sent a command to the drive, that was the status returned by Windows.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
- Proposed as answer by Mike JacquetMicrosoft employee Thursday, May 31, 2012 10:47 PM
- Marked as answer by Owen Last Friday, June 1, 2012 5:25 AM
Thursday, May 31, 2012 10:47 PM
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Thanks Mike

Friday, June 1, 2012 5:26 AM