Opening Word 97-2003 file on SharePoint 2003 library displays "Convert file" dialog in Word 2010 RRS feed

  • Question

  • We have a corporate portal running SharePoint 2003 with many Word files saved in document libraries. The majority are saved as .doc (Word 97-2003 format). Opening these files starts up Word 2010, but the 'Convert file' dialog pops up with 'Encoded text' selected. If we select Rich Text Format, the document opens up correctly.

    The strange thing is this 'Convert file' dialog does not show up for users with Admin access to our SharePoint 2003 portal. Only regular users are affected. A workaround is to re-save the documents as .docx in Word 2010 and re-upload to SharePoint. Is there another workaround or fix so we don't have to re-save all of our Word documents?

    Monday, March 14, 2011 9:48 PM

All replies

  • Any updates on this?  We are having the same problem with Office 2010 opening documents in SharePoint 2003.  Opening .doc/.xls works fine for Admin but not for the read only users as they get the Convert file prompt.  If you open in explorer view I still get the same convert message.
    Saturday, April 16, 2011 5:07 AM
  • Same problem here. Just upgraded Office 2007 to Office 2010 and all read only user get the "convert file" dialog for Word 2003 format document. Anyone?
    Wednesday, June 29, 2011 3:38 AM
  • If time permits, please try this and let us know the result.

    Open Word 2010, create a new document.  Save it as type "Word 97-2003" format.  Upload this document to your SharePoint 2003 Doc Library and then try to open the same.

    Thanks & Regards,
    Kamlesh | Blog | Twitter | Posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, June 29, 2011 5:30 AM
  • I just created a .docx and "Word 97-2003" .doc using Office 2010 and get the same errors using a read-only account.

    .docx gives the "The file cannot be opened because there are problems with the contents"
    .doc asks for a converter.

    Monday, July 4, 2011 4:16 PM
  • I suspect you are running into a variation of this problem http://support.microsoft.com/kb/955375

    You can test the fix in the article to see if it resolves it for the 2003 site.  However if these read only users are accessing any other SharePoint sites (2007 or 2010) then they will have problems with those sites when the fix is applied.  If they are accessing 2007 or 2010 sites the only real fix is to upgrade the 2003 site or grant users more than read only rights.  You have brought the Office client to 2010, it is now time to look at bringing SharePoint up as well.

    Hope this helps,


    This posting is provided "AS IS" with no warranties, and confers no rights
    Tuesday, July 5, 2011 6:20 PM