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Random Program Crash - Win 7 x64 RRS feed

  • Question

  • Hi and thanks for reading,

    I have a reoccurring problem with a program on my computer. I can be using the program or it is open in the background and I receive one of two messages:

     

    Error: Access violation at 0x10FFFD26 (tried to read from 0x00000000), program terminated.

    Or this one:

    JETCAM Expert for Windows - CAD/CAM Software has stopped working.

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

     

     

    This is the error message in event viewer (I generally always get the message below when it crashes):

    Faulting application name: JETCAMII.EXE, version: 16.23.2.0, time stamp: 0x4f71e668

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc000001d

    Fault offset: 0x0fa8fcb1

    Faulting process id: 0xe6c

    Faulting application start time: 0x01cd0de674c6b696

    Faulting application path: C:\WINJC\JETCAMII.EXE

    Faulting module path: unknown

    Report Id: 46620e8d-79f8-11e1-8948-1c6f659ff346

     

     

    About 50% of the time I get the message above accompanied by the message below:

    Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program JETCAM Expert for Windows - CAD/CAM Software because of this error.

     

    Program: JETCAM Expert for Windows - CAD/CAM Software

    File:

     

    The error value is listed in the Additional Data section.

    User Action

    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.

    2. If the file still cannot be accessed and

                    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.

                    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

    4. If the problem persists, restore the file from a backup copy.

    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

     

    Additional Data

    Error value: 00000000

    Disk type: 0

     

    This issue appears the be specific to Windows 7 (we only have x64). We don't have any issues with this program on the Windows XP x32 machines. I received my current machine in April 2011, and it worked fine until December when I first started having these issues. Since then I have done extensive work to my computer to try and pin point the cause but I'm getting nowhere. I have formatted four times, new video card, I have run the program in compatibility mode, Turned off DEP, computer came with a RAID array and I'm now running from a single drive, run memest, repair install of windows.

     

    The files that we edit using this program are on a network drive on our server running Server 2008. I thought it may have something to do with access to these files however I have admin access to read/write everywhere, also, a colleague of mine received a new PC (Win XP x32 to Win 7 x64). He did not have a problem on the old computer, however using the same credentials to access the server he now gets the similar problems to me when using his new PC. I should point out that this is the only program on the PC that I'm having trouble with, everything else is working fine.

    We have a maintenance contract with the vendor of this software and they are unable to provide an explanation and tell me that the issue is specific to my PC as they have many customers who run it successfully on Windows 7 x64. I seem to be able to run it fine on my laptop which gives credence to their statement.

     

    Here are my system spec's:

    Intel Core i7 960 3.2GHz Windows 7 Pro x64 8GB Kingston RAM ATI FirePro v4800 240 GB Intel 520 SSD (OS) 2 x 500GB Seagate HDD 1 x 2TB Seagate HDD

     

    And a dump report from a crash:

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\R\Desktop\JETCAMII.EXE.1676 - Copy.dmp] User Mini Dump File: Only registers, stack and portions of memory are available Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Machine Name: Debug session time: Wed Apr 11 15:53:26.000 2012 (UTC + 10:00) System Uptime: not available Process Uptime: 0 days 8:48:57.000 ................................................................ ................................................................ ..................... Loading unloaded module list ................................................................ This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (68c.1efc): Access violation - code c0000005 (first/second chance not available) eax=00000000 ebx=76df8df0 ecx=00000000 edx=02020e35 esi=0d3ef7ec edi=0d3ef6c8 eip=77b815de esp=0d3ef5d0 ebp=0d3ef620 iopl=0         nv up ei pl zr na pe nc cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246 ntdll!ZwRaiseException+0x12: 77b815de 83c404          add     esp,4 0:007> !analyze -show Error code: 0x0 - The operation completed successfully. 0:007> !analyze -v ******************************************************************************* *                                                                             * *                        Exception Analysis                                   * *                                                                             * ******************************************************************************* Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ieframe.dll *** ERROR: Symbol file could not be found.  Defaulted to export symbols for winutils.dll - *** ERROR: Symbol file could not be found.  Defaulted to export symbols for off.dll - *** WARNING: Unable to verify timestamp for JETCAMII.EXE *** ERROR: Module load completed but symbols could not be loaded for JETCAMII.EXE GetPageUrlData failed, server returned HTTP status 404 URL requested: http://watson.microsoft.com/StageOne/JETCAMII_EXE/16_23_0_0/4f4187e5/unknown/0_0_0_0/bbbbbbb4/c0000005/0d3efcb0.htm?Retriage=1 FAULTING_IP: +21 0d3efcb0 60              pushad EXCEPTION_RECORD:  0d3ef7ec -- (.exr 0xd3ef7ec) ExceptionAddress: 0d3efcb0    ExceptionCode: c0000005 (Access violation)   ExceptionFlags: 00000000 NumberParameters: 2    Parameter[0]: 00000008    Parameter[1]: 0d3efcb0 Attempt to execute non-executable address 0d3efcb0 PROCESS_NAME:  JETCAMII.EXE ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1:  00000008 EXCEPTION_PARAMETER2:  0d3efcb0 WRITE_ADDRESS:  0d3efcb0 FOLLOWUP_IP: msvcrt!_EH4_CallFilterFunc+12 76cb3f21 5b              pop     ebx FAILED_INSTRUCTION_ADDRESS: +12 0d3efcb0 60              pushad MOD_LIST: <ANALYSIS/> NTGLOBALFLAG:  0 APPLICATION_VERIFIER_FLAGS:  0 CONTEXT:  0d3ef83c -- (.cxr 0xd3ef83c) eax=00000000 ebx=00000001 ecx=00000000 edx=02020e35 esi=00000004 edi=0d936954 eip=0d3efcb0 esp=0d3efca0 ebp=76e878f8 iopl=0         nv up ei pl zr na pe nc cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246 0d3efcb0 60              pushad Resetting default scope LAST_CONTROL_TRANSFER:  from 76d55d3f to 0d3efcb0 ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [OLE32_EXCEPTION_POINTERS] from Frame:[4] on thread:[1efc] FAULTING_THREAD:  00001efc BUGCHECK_STR:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_SILENT PRIMARY_PROBLEM_CLASS:  SOFTWARE_NX_FAULT_SILENT DEFAULT_BUCKET_ID:  SOFTWARE_NX_FAULT_SILENT IP_ON_STACK: +12 0d3efcb0 60              pushad STACK_TEXT:  WARNING: Frame IP not in any known module. Following frames may be wrong. 0d3efcb0 76d55d3f 00000008 0d993eb0 fffffffe 0xd3efcb0 0d3efe60 76d88f82 74160ebb 0d993eb0 00000000 ole32!COIDTable::ThreadCleanup+0xcb [d:\w7rtm\com\ole32\com\dcomrem\idobj.cxx @ 1760] 0d3efea4 76d88ec3 00000000 0d3efef4 76e87724 ole32!FinishShutdown+0x9d [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1035] 0d3efec4 76d7bac3 00000000 76d809ad 0d993eb0 ole32!ApartmentUninitialize+0x96 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1291] 0d3efedc 76d888e8 0d3efef4 00000000 00000000 ole32!wCoUninitialize+0x153 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2766] 0d3efef8 70af314a 0d3eff88 768543c0 0a8e8e70 ole32!CoUninitialize+0x72 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2620] 0d3eff00 768543c0 0a8e8e70 00000000 00000000 NetworkItemFactory!FDBackgroundThreadHandler+0x21 0d3eff88 7702339a 0b52fb9c 0d3effd4 77b99ef2 shlwapi!WrapperThreadProc+0x1b5 0d3eff94 77b99ef2 0b52fb9c 7859ffb9 00000000 kernel32!BaseThreadInitThunk+0xe 0d3effd4 77b99ec5 768542ed 0b52fb9c 00000000 ntdll!__RtlUserThreadStart+0x70 0d3effec 00000000 768542ed 0b52fb9c 00000000 ntdll!_RtlUserThreadStart+0x1b STACK_COMMAND:  .cxr 0000000000000000 ; kb ; .ecxr ; ~~[1efc] ; .frame 4 ; .cxr 0xd3ef83c ; kb SYMBOL_STACK_INDEX:  7 SYMBOL_NAME:  msvcrt!_EH4_CallFilterFunc+12 FOLLOWUP_NAME:  MachineOwner MODULE_NAME: msvcrt IMAGE_NAME:  msvcrt.dll DEBUG_FLR_IMAGE_TIMESTAMP:  4eeaf722 FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_SILENT_c0000005_msvcrt.dll!_EH4_CallFilterFunc BUCKET_ID:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_SILENT_BAD_IP_msvcrt!_EH4_CallFilterFunc+12 WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/JETCAMII_EXE/16_23_0_0/4f4187e5/unknown/0_0_0_0/bbbbbbb4/c0000005/0d3efcb0.htm?Retriage=1 Followup: MachineOwner

     

    Once again, thanks for reading and any help would be much appreciated.

    Cheers,

    RL.

     

     

    Sunday, May 6, 2012 9:53 PM

All replies

  • Hi ,

    I would like to confirm whether there are Windows XP machines which work fine are in the domain now.

    Have you installed any update for the program before issue occurs?

    Is your Windows 7 laptop running locally? It seems this issue doesn’t occur on local machine.

     

    I found this entry “ERROR: Module load completed but symbols could not be loaded for JETCAMII.EXE GetPageUrlData failed, server returned HTTP status 404 URL requested” in the dump file.

    And sometimes it crashes comes with this error message "Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program JETCAM Expert for Windows - CAD/CAM Software because of this error."

    Thus, this issue could related to the files which on a network drive on Server 2008. 

     

    Did you try to create a new network drive on a different computer? The cause may be network connection, domain user permission and some third party applications.

     

    Meanwhile, you can test the issue in Clean Boot to check whether this issue is related to the third party applications.


    Tracy Cai

    TechNet Community Support

    Wednesday, May 9, 2012 5:50 AM
  • Hi Tracy,

    Thank you for responding.

    We do not have a domain controller, the PCs are in a workgroup, but yes, the XP machines are connected and working fine.

    The error has occurred on multiple versions of Jetcam.

    "I found this entry “ERROR: Module load completed but symbols could not be loaded for JETCAMII.EXE GetPageUrlData failed, server returned HTTP status 404 URL requested” in the dump file."

    I don't think there is a way to get the symbols for 3rd party software.

    I don;t think its the network drives either, the XP machines are looking at the same files and they have no problem. I will give clean boot a try.

    Thanks,

    Ray.

    Friday, May 11, 2012 1:58 AM