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Computer management will not open. RRS feed

  • Question

  • Hello

    I cannot open computer management by right clicking Computer on x64 Win7. I can open it by loading MMC and then adding compmgt to the console. I checked the article about non-MS context menu shell extensions but did not found resolution there: (http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/f616b934-1248-49e9-b024-820231a7d78d)

    Any idea how to troubleshoot?

     

     

    Monday, August 16, 2010 9:20 AM

Answers

  • You can diagnose which application may be causing the problem using FileTypeVerifier.exe, a tool included in the Windows 7 SDK.

    Download the tool corresponding to your computer architecture from here: http://cid-921ae32373defa5b.skydrive.live.com/browse.aspx/.Public/CPLLinksBroken.

    Double click the executable file. Choose Document. Drag any .txt file to the Drag Here target and wait for the report to be generated.

    Save and open the report file and see whether the following error appears under "Verb Handlers":

    "IContextMenu::InvokeCommand implementation of the following handler is incorrect. It shouldn't return SUCCEDED because it doesn't own the verb passed in."


    Microsoft MVP Windows Desktop Experience
    • Proposed as answer by Leo Huang Wednesday, August 18, 2010 1:57 AM
    • Marked as answer by Leo Huang Tuesday, August 24, 2010 7:03 AM
    Tuesday, August 17, 2010 3:11 PM
    Answerer

All replies

  • Read this post by Lokesh [MS]:

    The issue is with some 3rd party apps not implementing their context menu(right click option) correctly. One such app we have found is an older version of Quicksfv. (They seem to have corrected it now.) 

    So if you have quicksfv installed and are facing this issue, you can either un-install and install the latest one or check for the below reg key and add it if not already present.
    1. regedit-> 
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellCompatibility\Objects\{906b0e6e-61ce-11d3-8ee2-0060080a7242}]
    "CTXMENU_NOVERBS"=""
    (right click-> New->'String Value'->CTXMENU_NOVERBS->Enter)

    Other apps which we have been reported to cause this issue:
    i. "MoveTo CopyTo Context Menu" - gives a right click Move To option - Guid {C8F9EE0B-60AE-40C6-930D-6395F46358E5}
    ii. "CompareIt!" - (installed with 'Shell extension' option) - Guid {398D6F03-7C65-4462-A173-95247F028785}
    iii. explorer integration for the trojan scanner "a-squared Free" - Guid {A155339D-CCCD-4714-85EB-3754B804C9DF}
    iv. PCmag's ContextMenuPlus - Guid {EECB3CFB-8757-11D3-9A66-00105A228F4A}
    v. J River Media Center 14 - Guid {7578A3D3-CF04-4F4B-A231-43D8F50A4C49}
    vi. Quicksfv - Guid {906b0e6e-61ce-11d3-8ee2-0060080a7242}
    vii. Handy Backup Software - {21B897E9-4B62-4C3D-A0C5-5FF356E84ADA} // you can reomve the shell integration feature of this to correct the issue.
    viii. Easy SFV Creator 2.7.0 by Brad Smith Software - {67FDD158-4C57-4672-A93C-AEDFAACA693F}

    ix. JujuEdit.exe. (Guid not available - should be uninstalled)

    x. MyWinLocker. (Guid not available - should be uninstalled)

    xi. WebEx - Guid {4D185FEC-958C-4DB4-87AA-D4D79A46FAB7}

    If the guids are not present in the 'Objects' reg key, then you need to add the guid and then add the string value.
    1. Go to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellCompatibility\Objects
    2. If the apps guid(mentioned above) is not present, right click on 'Objects'->New->Key-><guid value>
    3. Now click on the <guid> key, on the right side-> new-> 'String Value'-> CTXMENU_NOVERBS

    If none of the above apps are installed on your machine, send a mail at lokkum"at"microsoft"dot"com and i can pass you a tool to find the app and make necessary changes to the registry.

    Thanks,
    Lokesh [MSFT]


    Microsoft MVP Windows Desktop Experience
    Monday, August 16, 2010 1:53 PM
    Answerer
  • Hello,

    We have none of the listed apps installed...

    Do you know if this problem will be fixed if the application with bad context menu is removed from system? I am building my master image for Win7 and have a decent installation memo so I should be able to uninstall apps in recursive order.

     

    Tuesday, August 17, 2010 5:02 AM
  • You can diagnose which application may be causing the problem using FileTypeVerifier.exe, a tool included in the Windows 7 SDK.

    Download the tool corresponding to your computer architecture from here: http://cid-921ae32373defa5b.skydrive.live.com/browse.aspx/.Public/CPLLinksBroken.

    Double click the executable file. Choose Document. Drag any .txt file to the Drag Here target and wait for the report to be generated.

    Save and open the report file and see whether the following error appears under "Verb Handlers":

    "IContextMenu::InvokeCommand implementation of the following handler is incorrect. It shouldn't return SUCCEDED because it doesn't own the verb passed in."


    Microsoft MVP Windows Desktop Experience
    • Proposed as answer by Leo Huang Wednesday, August 18, 2010 1:57 AM
    • Marked as answer by Leo Huang Tuesday, August 24, 2010 7:03 AM
    Tuesday, August 17, 2010 3:11 PM
    Answerer