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Emails can't be deleted RRS feed

  • Question

  • Hi

    Have a weird issue a user's outlook has 12000 voice messages from 3 years ago in their mailbox. The cache setting are for 12 months and connected to O365 email. (no pop or imap is being used) They aren't able to delete the messages. However, logging into O365 they can delete the messages, but is taking tons of effort. The messages are also, multiple repeats of the same voice message. Anyone seen issues like this?

    • Moved by Steve Fan Thursday, June 7, 2018 3:04 AM move to dedicated Outlook forum
    Wednesday, June 6, 2018 6:24 PM

Answers

  • Worked around the issue by access the O365 email and deleting from there directly. Also, from the deleted items bin in outlook, the user was able to flush everything by just empty the whole container.  
    • Marked as answer by nostar38 Monday, June 18, 2018 3:06 PM
    Monday, June 18, 2018 3:06 PM

All replies

  • Hi,

    Did you get any error message when trying to delete the messages?

    May I know how did you set up voice messages in your Outlook? Via any third-party software?

    Are the voice messages in your Inbox? If so, you may try to move them to your subfolders and then try deleting them again. Users who encounter a similar issue could delete the voice messages in subfolders.

    Please let us know the result.

    Regards,
    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, June 7, 2018 7:24 AM
  • Hi,

    No error messages. 

    Third party sends vm by email to outlook. Yes, there are in the inbox and in deleted items. 

    Friday, June 8, 2018 9:12 PM
  • Thank you for the update. 

    May I know whether there is no Delete button or nothing happens when clicking the delete button? What if we manually drag and drop these voice mails to the Deleted Items folder and then clear the Deleted Items folder?

    Besides, have you tried to move these emails to your subfolder and then trying to delete them as I suggested before? Does it work?

    Regards,
    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, June 12, 2018 8:57 AM
  • Worked around the issue by access the O365 email and deleting from there directly. Also, from the deleted items bin in outlook, the user was able to flush everything by just empty the whole container.  
    • Marked as answer by nostar38 Monday, June 18, 2018 3:06 PM
    Monday, June 18, 2018 3:06 PM