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  • Question

  • Hi,

    I am encountering an odd problem in an Exchange 2010 (v14.1 Build 218.15) environment with attachments that do not appear in an email client for internal users. Outlook 2010 is used.

    Example: External user sends an email with an Excel document as an attachment. Email in recipients inbox has the paperclip icon indicating there is an attachment, but no attachment appears in the email preview pane. Email is opened into its own window and no attachment is visible. File -> Save Attachments lists no attachments.

    User logs in to OWA with same result. No attachment visible.

    If we forward to an internal user (on same Exchange server) they see no attachment, however the size of the email is always constant, indicating that the attachment is still there.

    We forward the email to an external user and the attachment is visible to that user. We can then forward the email back and the attachment is then visible on the forwarded email.

    There must be something up with the email that means attachments aren't visible, even when forwared internally. Switching views doens't help, or conversation view. Even more odd that it is not visible in OWA....

    Any ideas welcome....

    Monday, December 17, 2012 3:17 PM

Answers

All replies

  • Email Security . Spam filters configured ?

    --

    ADRMS ?

    --

    Exchange Server Evnt Vwr ?


    Satheshwaran Manoharan | Exchange 2003/2007/2010/2013 | Blog:http://www.careexchange.in | Please mark it as an answer if it really helps you ------------- I do not represent the organisation I work for, all the opinions expressed here are my own. This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

    Monday, December 17, 2012 6:22 PM
  • Hi,redstar1,

    Can you view the attachment on another version of Outlook?Or on another computer?

    Did you open the message in OWA on another computer and separate window to see if you the attachment visible?

    Would you please check the email format and change the format to another when forward it and see if you can see the attachment?

    Would you please upgrade the Exchange server SP1 to latest rollup to see if it works?

    Please check the email protection application and spam filters,also you can use MFCMapi to check if you can see the invisible attachments.

    Besides,here are some old cases for your reference.

    http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/3adc46be-2355-460c-b957-66c7d1aaeb07

    http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fea543a7-fc68-43a5-82da-efefb4d54f22

    http://social.technet.microsoft.com/Forums/en-US/outlook/thread/b9a390a9-e014-4098-ad6e-dd377a53422a/

    Regards,

    Sharon


    Sharon Shen
    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Proposed as answer by Sharon.Shen Wednesday, January 2, 2013 9:20 AM
    • Marked as answer by Sharon.Shen Tuesday, January 8, 2013 1:30 AM
    Tuesday, December 18, 2012 8:50 AM
  • Hi,
    See if enabling inline attachment helps to solved your problem.

    See:  http://support.microsoft.com/kb/954684

    Martina Miskovic

    • Proposed as answer by Sharon.Shen Wednesday, January 2, 2013 9:20 AM
    • Marked as answer by Sharon.Shen Tuesday, January 8, 2013 1:31 AM
    Tuesday, December 18, 2012 8:58 AM
  • Thanks for all the replies.

    I ruled out spam software and AV as a cause (spam is off site and problem was occurring before AV was installed)

    I am planning to install the latest rollup for Exchange soon, but in the meantime I have enabled inline attachments to see if it has any effect. Unfortunately it may be some time before the issue re-ocurrs.

    Thursday, December 27, 2012 11:25 AM
  • Thanks for all the replies.

    I ruled out spam software and AV as a cause (spam is off site and problem was occurring before AV was installed)

    I am planning to install the latest rollup for Exchange soon, but in the meantime I have enabled inline attachments to see if it has any effect. Unfortunately it may be some time before the issue re-ocurrs.

    Can't you reproduce the issue, it seems like that it happens with any attachment?

    I would defo,do all the rollups but also the Service Pack 2 update too. SP1 goes into limited support (retired) in a couple of weeks.


    Sukh


    • Edited by Sukh828 Thursday, December 27, 2012 2:28 PM
    Thursday, December 27, 2012 2:26 PM