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INTERNAL_POWER_ERROR RRS feed

  • Question

  • Hello Everyone,

    I've Windows Vista running on my PC since I bought the laptop in 2007. In the last couple of days there are all kinds of problems with the laptop.

    1) The laptop turns off itself all of a sudden.

    2) When I restart the computer, I get a blue screen with the message "INTERNAL_POWER_ERROR". I have not installed any software or hardware in the recent times. Problem report statement:

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.0.6002.2.2.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    d1
      BCP1:    B3C2B898
      BCP2:    00000002
      BCP3:    00000000
      BCP4:    807E3DDD
      OS Version:    6_0_6002
      Service Pack:    2_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\Mini050111-03.dmp
      C:\Users\pradeep\AppData\Local\Temp\WER-281971-0.sysdata.xml
      C:\Users\pradeep\AppData\Local\Temp\WER335E.tmp.version.txt

    3) After running for a while, I get the message "Host Process for WINDOWS has stopped working" and the problem report is as below:

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    svchost.exe
      Application Version:    6.0.6001.18000
      Application Timestamp:    47918b89
      Fault Module Name:    ntdll.dll
      Fault Module Version:    6.0.6002.18327
      Fault Module Timestamp:    4cb73436
      Exception Code:    c0000005
      Exception Offset:    00046e66
      OS Version:    6.0.6002.2.2.0.768.3
      Locale ID:    1033
      Additional Information 1:    40d4
      Additional Information 2:    4062ad41ec8067256aa4c5e2b56d3c79
      Additional Information 3:    40d4
      Additional Information 4:    4062ad41ec8067256aa4c5e2b56d3c79

    More information from the error dump from the Blue Screen:

    Windows NT  Version 6.0 Build: 6002 Service Pack 2
    Product (0x3): Windows Vista (TM) Home Premium
    Edition: HomePremium
    BuildString: 6002.18327.x86fre.vistasp2_gdr.101014-0432
    Flavor: Multiprocessor Free
    Architecture: X86
    LCID: 1033

    I'd greatly appreciate any kind of help with the above problems. Thank You.
    • Moved by Carey FrischMVP, Moderator Tuesday, May 3, 2011 6:46 AM Moved to more appropriate forum category (From:Windows Vista Service Packs/Windows Server 2008 Service Packs)
    Sunday, May 1, 2011 5:05 PM

Answers

  • Hi,

    Please make sure the system is clean by running your antivirus software and perform a full disk scan first.

    Certain things you can try are to find out the root cause of the problem are given below.
     
    1.  Have a look whether you can reproduce the problem in safe mode.
     
    Start your computer in safe mode
    http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode
     
    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    2.  Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, May 5, 2011 9:27 AM
    Moderator

All replies

  • Bug Check Code 0xD1: http://msdn.microsoft.com/fr-fr/library/ff560244(v=VS.85).aspx

    Use Microsoft Skydrive to upload C:\Windows\Minidump\Mini050111-03.dmp dump file so that I try to determine the faulty driver. Once done, post a link here.

    If you want to read dump files without my help, use Windbg and refer to this Microsoft article:

    http://support.microsoft.com/kb/315263

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Tuesday, May 3, 2011 7:05 AM
  • Bug Check Code 0xD1: http://msdn.microsoft.com/fr-fr/library/ff560244(v=VS.85).aspx

    Use Microsoft Skydrive to upload C:\Windows\Minidump\Mini050111-03.dmp dump file so that I try to determine the faulty driver. Once done, post a link here.

     

    If you want to read dump files without my help, use Windbg and refer to this Microsoft article:

    http://support.microsoft.com/kb/315263

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

     

     

    Hi,

    I have the exact same issue as the Original Poster. I have uploaded a Minidump that can be viewed on the following URL. Would you be able to take a look at the Mini050311-02 dump file for me.

    http://cid-a0da3e097fdfb096.office.live.com/browse.aspx/Minidump

    Thanks

     

     

    Tuesday, May 3, 2011 10:47 PM
  • The munidump you said if about another error: http://msdn.microsoft.com/en-us/library/ff559341(v=VS.85).aspx

    In the new one you have a problem with the power policy manager.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Wednesday, May 4, 2011 6:49 AM
  • The munidump you said if about another error: http://msdn.microsoft.com/en-us/library/ff559341(v=VS.85).aspx

    In the new one you have a problem with the power policy manager.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

     

    Hi thanks for replying,

    Do you have any advice how to resolve this issue?. I have scanned and removed all malware / virusses and am pretty confident the desktop is clean. I get errors though when I try to download windows updates and therefore cannot install these. I am unsure how to check my hard disk for errors. The back up of my operating system was pre-installed on my machine but it fails to load if I try accessing it using F8

     

     

    Wednesday, May 4, 2011 8:50 AM
  • Proceed like that:

    • Run chkdsk /r /f
    • Run sfc /scannow
    • Update all possible drivers, disable your security softwares and check again

    From the dump file, I see that you have many drivers that dates from 2008.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Wednesday, May 4, 2011 9:07 AM
  • Hi,

    Please make sure the system is clean by running your antivirus software and perform a full disk scan first.

    Certain things you can try are to find out the root cause of the problem are given below.
     
    1.  Have a look whether you can reproduce the problem in safe mode.
     
    Start your computer in safe mode
    http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode
     
    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    2.  Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, May 5, 2011 9:27 AM
    Moderator
  • Hi Jackcr1,

    To avoid confusion and keep track on one issue at a time, it is suggested to open a new thread. Your understanding is appreciated.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, May 5, 2011 9:28 AM
    Moderator
  • Apologies for hi-jacking the thread. I have started my own thread in

    http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/3306feec-b3ec-4027-b579-9d13e3956a75

    Thursday, May 5, 2011 9:48 AM