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Removing Package From Client's Machines RRS feed

  • Question

  • I am planning to push out Adobe Reader 9 package to clients. However, Adobe Reader 8 package is still there in client’s SoftGrid Management even though I have disabled the package in SoftGrid server. Is there a way to remove Adobe Reader 8 package completely from clients’ machines? We have about 800 computers.

    Tuesday, September 9, 2008 6:45 PM

Answers

  • Hi,

     

    the fact that the SG Client Management Console (SGCMC)still shows Adobe Reader 8 does not mean that any user can access it. In the SGCMC there is an option to show all packages (... that the client knew once) and it is enabled by default. If you disable this option, Reader8 might disappear from the console.

     

    If the shortcuts to AdobeReader 8 are propperly removed from the Client's User Environment, things are fine.

    To cross check if a User still could launch Reader8, you could view its porperties in the SGCMC, find the path to the cached OSD file and try to launch it (copy the full path into the Clipboard, paste it into WindowsExploer address bar and hit enter).

    If you removed the App from the SGMC ("Server"), you should not be able to launch Adobe8.

    (Because the client tries to connect to the server for authorization and would get the info that Reader8 isn't there any longer).

     

     

     

    However, without manual intercation (as Kalle wrote), the bits of Adobe Reader 8 and the reference to it in the SGCMC would remain on the Client almost forever. The bits (in the SG-Client cache file) would remain there until their space is needed (like any other cache: old bits are dropped when the space is required).

    You could use centrally initiated scripts that lead the SG-Client to unload Reader 8 from the cache and remove the reference to it from the SGCMC, but normally this is not necessary.

     

     

    • Proposed as answer by znack Sunday, August 23, 2009 8:34 PM
    • Marked as answer by Aaron.ParkerModerator Sunday, November 18, 2012 5:19 PM
    Thursday, September 11, 2008 5:38 PM
    Moderator

All replies

  • Not without doing it on the clients themselves, unfortunately.

     

    What I suggest is that your run logon-script or something to that effect that issues removal command via sftmime -exectuable for the old package. The tricky thing here is that in order to remove it completely, you need to run that command under administrative account..

     

    /Kalle

    Wednesday, September 10, 2008 10:03 AM
    Moderator
  • Hi,

     

    the fact that the SG Client Management Console (SGCMC)still shows Adobe Reader 8 does not mean that any user can access it. In the SGCMC there is an option to show all packages (... that the client knew once) and it is enabled by default. If you disable this option, Reader8 might disappear from the console.

     

    If the shortcuts to AdobeReader 8 are propperly removed from the Client's User Environment, things are fine.

    To cross check if a User still could launch Reader8, you could view its porperties in the SGCMC, find the path to the cached OSD file and try to launch it (copy the full path into the Clipboard, paste it into WindowsExploer address bar and hit enter).

    If you removed the App from the SGMC ("Server"), you should not be able to launch Adobe8.

    (Because the client tries to connect to the server for authorization and would get the info that Reader8 isn't there any longer).

     

     

     

    However, without manual intercation (as Kalle wrote), the bits of Adobe Reader 8 and the reference to it in the SGCMC would remain on the Client almost forever. The bits (in the SG-Client cache file) would remain there until their space is needed (like any other cache: old bits are dropped when the space is required).

    You could use centrally initiated scripts that lead the SG-Client to unload Reader 8 from the cache and remove the reference to it from the SGCMC, but normally this is not necessary.

     

     

    • Proposed as answer by znack Sunday, August 23, 2009 8:34 PM
    • Marked as answer by Aaron.ParkerModerator Sunday, November 18, 2012 5:19 PM
    Thursday, September 11, 2008 5:38 PM
    Moderator