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sony black screen with mouse RRS feed

  • Question

  • help!!!!!!!!!!!!!!!! black screen with mouse!!!

    i have a sony vgn 320e... i was doing a system restore then it froze during the process i shut it off turned it back on and now i got a black screen with a movable mouse!! ive tried everything in f10 and f8 

    i dont want to reset my laptop i have over 11,000 pics

    any suggestions other than a system recovery !!?!?!??!?! thanks!!!!!!!!!!!

    Monday, September 6, 2010 6:50 PM

Answers

  • Hi,

    From your description, it seems that you have tried to boot into Safe Mode. If I misunderstood, please correct me. Have you tired Using Last Known Good Configuration to check if you can log in the system?

    If you can enter any mode, I would suggest go to device manager and uninstall your display card driver, restart the computer.

    However, if you can't boot into system, you can try In-place upgrade to fix it.

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.

    If you would like to perform the In-place Upgrade, let’s refer to the following steps.


    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:


    • If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    • If Windows does not automatically detect the DVD, follow these steps:


    a. Click Start, type Drive:\setup.exe, and then click OK.


    Note Drive is the drive letter of the computer's DVD drive.

    b. Click Install now.


    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, September 9, 2010 10:00 AM
    Moderator