locked
Blue screen on windows 7 64 bit - SYSTEM_SERVICE_EXCEPTION RRS feed

  • Question

  • hey, i built a new pc and im getting blue screens on windows 7 64 bit, usually 1 time / day so it doesn't happen too often, usually when im listening to music on the windows media player that came with it, on windows xp pro it would mostly freeze a lot more often without me being able to do anything so i had to reboot everytime, also mozilla firefox keeps crashing randomly on both xp and win 7, i never had any problems with my old pc, im thinking it's a driver problem although i installed everything from the dvd's that came with the parts.. i have no idea what could be wrong.. this is my dump file if anybody knows what it means:

    http://24.173.214.10/chatex/bs/ss.png

    thanks a lot
    • Edited by xtexistenz Tuesday, July 27, 2010 11:24 PM
    Tuesday, July 27, 2010 10:44 PM

All replies

  • first, install all updates from Windows Update. You are missing a security update for the Windows kernel.

    Next, please upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, otherwise you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, July 27, 2010 10:51 PM
  • Tuesday, July 27, 2010 11:14 PM
  • I checked the dumps and you have a  memory_corruption ((NTSTATUS) 0xc0000005 - Access violation). So, please download the memtest86+ iso [1] burn a bootable CD from the ISO and reboot the PC, now boot from the CD ad run memtest86+ for 4-5 hours.

    And also install all Updates for Windows 7! You use the RTM without any updates. Also install the latest nVIDIA drivers.

    [1] http://www.memtest.org/


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, July 27, 2010 11:26 PM
    Tuesday, July 27, 2010 11:26 PM
  • Also, update the display adapter driver:

    http://www.nvidia.com/Download/index.aspx?lang=en-us

    The date on the nvlddmkm.sys is Feb. 9, 2009 so updating the NVIDIA drivers may help.

    Wednesday, July 28, 2010 12:59 AM
  • i did run memtest86+ earlier but didn't test for 5 hours, just that the whole test was done one time so about 20-30 minutes and no problems..

    can this be caused by a weak power supply that is just not enough? i run a 400w high quality one..

     

    also this is what else i have:

    mainboard: gigabyte P55-US3L, socket 1156
    cpu: i5 650 3.2ghz 1156
    ram: 2x corsair 2gb ddr3 1333mhz
    video card: asus nvidia gts 250 512mb ddr3

     

    and i just run one IDE HDD thats all..

     

    thanks a lot!

    Wednesday, July 28, 2010 1:54 AM
  • Is the Corsair RAM compatible with your Gigabyte Mainboard? Plase check the memoy list of your board. With which timings do you use your RAM?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, July 28, 2010 12:01 PM
  • yep it is compatible

    800, 1333, 2200, 1066

     

    so i use mine with 1333

    Wednesday, July 28, 2010 12:16 PM
  • with which timings?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, July 28, 2010 12:18 PM
  • oh sorry now i see what you mean, i don't know much about that, where can i find those timings? doesn't say anywhere

    edit: ok i think i found it: 9-9-9-24

    Wednesday, July 28, 2010 12:26 PM
  • Try to change the timing to (8-8-8-24) or higher (10-10-10-24). Is it better?

    Could you please run CPU-Z and post the SPD data of your RAM.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, July 28, 2010 9:38 PM
  • well it didn't crash since i uploaded those .dmp files, i also changed my power supply today to an ocz stealthxstream 500w, so im going to wait until it crashes again.. not even firefox crashed anymore or any other problem.. it's weird

    here's the SPD data:

    http://24.173.214.10/chatex/bs/ss2.png

     

    i have 2 but they're both the same.

     

    by the way is it normal that it shows 667mhz instead of 1333mhz?

     

    thanks

    Wednesday, July 28, 2010 9:52 PM
  • hmm, ok, maybe it was your power supply.

    let us know if you have new crashes or not.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, July 28, 2010 10:15 PM
  • ok it didn't crash anymore or any weird errors, so i guess that was the problem.. thanks a lot for your help!
    Saturday, July 31, 2010 12:10 AM
  • ok looks like it started again for no reason.. this time i got a new error.. :(

     

    PFN_LIST_CORRUPT

    http://24.173.214.10/chatex/bs/080210-30482-01.dmp

    Monday, August 2, 2010 12:39 PM
  • A page table entry (PTE) or PFN is corrupted.

    IMAGE_NAME:  memory_corruption

    Looks still like a memory issue.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, August 2, 2010 3:25 PM
  • ok thanks.. i guess i'll run memtest86+ again for many hours..

    in any case.. it can't be my HDD right? it's only a few months old.. hmm
    Monday, August 2, 2010 10:14 PM
  • ok ran memtest86+ 3 hours for every memory stick and no errors at all.. now i just run one stick to see if i get any more problems.. but hard to tell.. it may happen after one week..
    Wednesday, August 4, 2010 11:05 AM
  • ok so i ran the test on cold boot, i did get errors this time, then i shut down the PC, started it right after and ran it again and got a lot less.. i also took pictures with my camera.. i didn't know how else to save the information lol

    so the picture with 160 errors is the first test from the first cold boot and the other one is when i shut it down and done it again..

    http://24.173.214.10/chatex/bs/1.jpg

    http://24.173.214.10/chatex/bs/2.jpg

    what does this mean? i don't really think it's because of my ram..

    thanks

    Tuesday, August 10, 2010 9:23 AM
  • ok so i ran the test on cold boot, i did get errors this time, then i shut down the PC, started it right after and ran it again and got a lot less.. i also took pictures with my camera.. i didn't know how else to save the information lol

    so the picture with 160 errors is the first test from the first cold boot and the other one is when i shut it down and done it again..

    http://24.173.214.10/chatex/bs/1.jpg

    http://24.173.214.10/chatex/bs/2.jpg

    what does this mean? i don't really think it's because of my ram..

    thanks


    Your RAM looks broken. But it can also be your mainboard.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, August 10, 2010 2:53 PM
  • i doubt it's my ram.. both sticks broken.. hard to believe, i guess it's my mainboard.. i'll try to get it replaced, thanks for your help!
    Tuesday, August 10, 2010 3:13 PM
  • Under our exclusive plan for support with issues in Toshiba laptops running on Windows ® 7, we offer support for all editions of Windows ® 7 and all models of Toshiba laptops, including Toshiba Satellite Pro, Toshiba Mini, etc

    First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue.

    I know that you met the BSOD or stop error issue while using Windows 7. Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services)
     
    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    For More Information and know how to fix windows 7 blue screen error
    Wednesday, August 11, 2010 6:27 AM