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windows 7 service pack 1 causing optical drive malfunctions RRS feed

  • Question

  • since updating with the windows 7 service pack my computer is very slow at booting up and also the optical drive is not working itermittently with mussic ccd's and not at all with mmy new software i am urgently tring to install. I am thinking the best option would be to uninstall windows 7 s/p 1 but my husband thinks not. thre were 2 error codes which failed to install. error codes 80246005 and 80070308. Tried the web site to fix these error codes but it gave me a message uncompatible. can you help?
    Monday, July 11, 2011 3:37 AM

Answers

  • The performance issue can be caused by several reasons. I suggest you reinstall the antivirus program. If it does not help, troubleshoot in Clean Boot mode.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135

    If the performance is not good either, please access the download website of the computer manufacturer’s website, download the Windows 7 compatible BIOS and hard drive firmware upgrade.

    Also I suggest you refer to the following article to resolve the DVD drive issue.

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
    http://support.microsoft.com/kb/929461

    The article is also applied for Windows 7.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Monday, July 18, 2011 9:09 AM
    Wednesday, July 13, 2011 6:03 AM