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Windows Update error 80246003 Server 2012 / 2012 R2 RRS feed

  • Question

  • Hi All,

    I'm running into a problem trying to apply an update from WSUS 3.2.7600.226. Other updates have succeeded OK but I'm left with this one failing on more than one server. All the other updates seem fine but once this update fails windows update appears broken and will no longer update anything. 

    The update is KB2538243. I've attached the error to this post and also included some logs below. 

    So far I've removed the servers from wsus. Stopped the wuauserv service and deleted the "software distribution" folder. used gpupdate to detect them again. Nothing seems to work. The patches have been applied to wsus to allow updating of W8 and 2012. 

    reportingevent.log

    {C8746CA9-B4D1-444C-A328-9DD4C55D5B7F} 2014-04-10 14:12:52:638+0100 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Pre-Deployment Check Reporting client status.
    {D7B6F804-F14F-496A-8441-AB3C208E846F} 2014-04-10 14:12:53:388+0100 1 161 [AGENT_DOWNLOAD_FAILED] 101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428} 103 80246003 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
    {0879984E-30B9-4D9B-AF57-BC1C7D79D2C5} 2014-04-10 15:15:53:126+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Software Synchronization Windows Update Client successfully detected 1 updates.
    {7CE18B21-4171-4C2A-9721-10B3A0065E1D} 2014-04-10 15:15:53:126+0100 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Pre-Deployment Check Reporting client status.
    {606FD01F-1067-42BE-B79F-70FA7D4E786C} 2014-04-10 15:15:53:954+0100 1 161 [AGENT_DOWNLOAD_FAILED] 101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428} 103 80246003 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
    {F2B3147F-9BA2-469C-94E7-2AE5ABCED6D9} 2014-04-10 15:15:56:798+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Software Synchronization Windows Update Client successfully detected 1 updates.
    {4C24E5FF-754E-4FDE-A94A-EA3FC05421E9} 2014-04-10 15:15:56:798+0100 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Pre-Deployment Check Reporting client status.
    {8CA4C3D4-6863-4024-8B0C-64B4E3D67E82} 2014-04-10 15:15:57:767+0100 1 161 [AGENT_DOWNLOAD_FAILED] 101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428} 103 80246003 AutomaticUpdates Failure Content Download Error: Download failed.
    {587487B1-5F5C-4020-88D8-D455DBFF3600} 2014-04-10 15:18:32:569+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Software Synchronization Windows Update Client successfully detected 1 updates.
    {AA9B99F1-B716-43A8-A5B0-F500D139202B} 2014-04-10 15:18:32:569+0100 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Pre-Deployment Check Reporting client status.
    {82AF887E-C294-41C6-95EF-69349940BEA8} 2014-04-10 15:18:33:491+0100 1 161 [AGENT_DOWNLOAD_FAILED] 101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428} 103 80246003 AutomaticUpdates Failure Content Download Error: Download failed.
    {38E21A73-07B7-45B0-83BF-E6647E19AFCF} 2014-04-10 15:18:35:913+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Software Synchronization Windows Update Client successfully detected 1 updates.
    {1D60C4A7-A5E8-404F-9D03-6468C5C35A05} 2014-04-10 15:18:35:913+0100 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Pre-Deployment Check Reporting client status.
    {762EE1E6-106F-4AFF-885B-04B91F472AA7} 2014-04-10 15:18:36:866+0100 1 161 [AGENT_DOWNLOAD_FAILED] 101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428} 103 80246003 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.


    windowsupdate.log

    #############
    2014-04-10 15:18:36:569 704 3c0 AU ## START ##  AU: Download updates
    2014-04-10 15:18:36:569 704 3c0 AU #########
    2014-04-10 15:18:36:569 704 3c0 AU  # Found no download approved updates.
    2014-04-10 15:18:36:569 704 3c0 AU #########
    2014-04-10 15:18:36:569 704 3c0 AU ##  END  ##  AU: Download updates
    2014-04-10 15:18:36:569 704 3c0 AU #############
    2014-04-10 15:18:36:804 704 a18 DnldMgr BITS job {61E23E31-6C46-4638-8145-8CDB273C62E1} completed successfully
    2014-04-10 15:18:36:804 704 a18 DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or restricted network cost used, so using current cost
    2014-04-10 15:18:36:804 704 a18 IdleTmr WU operation (DownloadManagerDownloadJob, operation # 3451) stopped; does use network; is not at background priority; will NOT start idle timer (task did not previously stop it
    2014-04-10 15:18:36:804 704 a18 IdleTmr Decremented PDC RefCount for Network to 0
    2014-04-10 15:18:36:804 704 a18 IdleTmr Decremented idle timer priority operation counter to 2
    2014-04-10 15:18:36:819 704 a18 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\49b9fcd994be15e2906948beef673948\470640aa4bb7db8e69196b5edb0010933569e98d:
    2014-04-10 15:18:36:851 704 a18 Misc Microsoft signed: Yes
    2014-04-10 15:18:36:851 704 a18 DnldMgr  Download job bytes total = 4479832, bytes transferred = 4479832
    2014-04-10 15:18:36:851 704 678 DnldMgr ***********  DnldMgr: New download job [UpdateId = {542F36E8-38E5-49AE-9AEE-F35C6FF7107D}.103]  ***********
    2014-04-10 15:18:36:866 704 678 DnldMgr WARNING: Update validation failed, error 80246003.
    2014-04-10 15:18:36:866 704 678 DnldMgr FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x80246003.
    2014-04-10 15:18:36:866 704 678 DnldMgr WARNING: Got error (hr = 80246003) starting update 0 in call 20. Notifying call.
    2014-04-10 15:18:36:866 704 678 DnldMgr Error 0x80246003 occurred while downloading update; notifying dependent calls.
    2014-04-10 15:18:36:866 704 26c AU >>##  RESUMED  ## AU: Download update [UpdateId = {729A0DCB-DF9E-4D02-B603-ED1AEE074428}]
    2014-04-10 15:18:36:866 704 26c AU  # WARNING: Download failed, error = 0x80246003
    2014-04-10 15:18:36:866 704 678 DnldMgr *********
    2014-04-10 15:18:36:866 704 678 DnldMgr **  END  **  DnldMgr: Download Call Complete [Call 20 for caller AutomaticUpdates has completed; signaling completion.]
    2014-04-10 15:18:36:866 704 678 DnldMgr *************
    2014-04-10 15:18:36:866 704 26c AU Download call completed, hr = 0x80246003
    2014-04-10 15:18:36:866 704 26c AU #########
    2014-04-10 15:18:36:866 704 26c AU ##  END  ##  AU: Download updates
    2014-04-10 15:18:36:866 704 26c AU #############
    2014-04-10 15:18:36:866 704 678 DnldMgr FATAL: DM:CAgentDownloadManager::LoadUpdateMetadataFromDatastore: GetUpdates failed with 0x80248007.
    2014-04-10 15:18:36:866 704 678 Report REPORT EVENT: {587487B1-5F5C-4020-88D8-D455DBFF3600} 2014-04-10 15:18:32:569+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Software Synchronization Windows Update Client successfully detected 1 updates.
    2014-04-10 15:18:36:866 704 678 Report REPORT EVENT: {AA9B99F1-B716-43A8-A5B0-F500D139202B} 2014-04-10 15:18:32:569+0100 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Pre-Deployment Check Reporting client status.
    2014-04-10 15:18:36:866 704 678 Report REPORT EVENT: {82AF887E-C294-41C6-95EF-69349940BEA8} 2014-04-10 15:18:33:491+0100 1 161 [AGENT_DOWNLOAD_FAILED] 101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428} 103 80246003 AutomaticUpdates Failure Content Download Error: Download failed.
    2014-04-10 15:18:36:866 704 678 Report REPORT EVENT: {38E21A73-07B7-45B0-83BF-E6647E19AFCF} 2014-04-10 15:18:35:913+0100 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Software Synchronization Windows Update Client successfully detected 1 updates.
    2014-04-10 15:18:36:866 704 678 Report REPORT EVENT: {1D60C4A7-A5E8-404F-9D03-6468C5C35A05} 2014-04-10 15:18:35:913+0100 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp Success Pre-Deployment Check Reporting client status.
    2014-04-10 15:18:36:866 704 26c AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:36:866 704 26c AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:36:866 704 678 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-04-10 15:18:36:866 704 678 Report WER Report sent: 7.9.9600.16422 0x80246003(0) 729A0DCB-DF9E-4D02-B603-ED1AEE074428 Download 101 Managed
    2014-04-10 15:18:36:866 704 678 Report CWERReporter finishing event handling. (00000000)
    2014-04-10 15:18:36:882 704 26c IdleTmr Decremented idle timer priority operation counter to 1
    2014-04-10 15:18:36:882 704 308 AU WARNING: GetUpdateMetadata2 failed, error = 0x80248007
    2014-04-10 15:18:36:882 704 308 AU WARNING: GetUpdateMetadata2 failed, error = 0x80248007
    2014-04-10 15:18:38:585 704 208 AU BeginInteractiveInstall invoked for Install
    2014-04-10 15:18:38:585 704 208 AU Auto-approved 0 update(s) for install (for Ux), installType=0
    2014-04-10 15:18:38:585 704 208 AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
    2014-04-10 15:18:38:585 704 870 AU AU received handle event
    2014-04-10 15:18:38:585 704 870 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-04-10 15:18:38:585 704 870 AU Triggering Offline detection (non-interactive)
    2014-04-10 15:18:38:585 704 870 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:38:585 704 870 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:38:585 704 870 AU #############
    2014-04-10 15:18:38:585 704 870 AU ## START ##  AU: Search for updates
    2014-04-10 15:18:38:585 704 870 AU #########
    2014-04-10 15:18:38:585 704 870 IdleTmr WU operation (CSearchCall::Init ID 21) started; operation # 4008; does not use network; is at background priority
    2014-04-10 15:18:38:585 704 870 IdleTmr Incremented PDC RefCount for System to 1
    2014-04-10 15:18:38:585 704 870 Agent *** START ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 21]
    2014-04-10 15:18:38:585 704 870 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {46E5E308-CC0D-49A1-A033-DA0A05BA7E9E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2014-04-10 15:18:38:585 704 654 Agent ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdates  Id = 21]
    2014-04-10 15:18:38:585 704 654 Agent *************
    2014-04-10 15:18:38:585 704 654 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 21]
    2014-04-10 15:18:38:585 704 654 Agent *********
    2014-04-10 15:18:38:585 704 654 Agent  * Online = No; Ignore download priority = No
    2014-04-10 15:18:38:585 704 654 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-04-10 15:18:38:585 704 654 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2014-04-10 15:18:38:585 704 654 Agent  * Search Scope = {Machine & All Users}
    2014-04-10 15:18:38:585 704 654 Agent  * Caller SID for Applicability: S-1-5-18
    2014-04-10 15:18:38:929 704 654 Agent  * Found 0 updates and 66 categories in search; evaluated appl. rules of 287 out of 594 deployed entities
    2014-04-10 15:18:38:929 704 654 Agent *********
    2014-04-10 15:18:38:929 704 654 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 21]
    2014-04-10 15:18:38:929 704 654 Agent *************
    2014-04-10 15:18:38:929 704 654 IdleTmr WU operation (CSearchCall::Init ID 21, operation # 4008) stopped; does not use network; is at background priority
    2014-04-10 15:18:38:929 704 654 IdleTmr Decremented PDC RefCount for System to 0
    2014-04-10 15:18:38:929 704 26c AU >>##  RESUMED  ## AU: Search for updates [CallId = {46E5E308-CC0D-49A1-A033-DA0A05BA7E9E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2014-04-10 15:18:38:929 704 26c AU  # 0 updates detected
    2014-04-10 15:18:38:929 704 26c AU #########
    2014-04-10 15:18:38:929 704 26c AU ##  END  ##  AU: Search for updates  [CallId = {46E5E308-CC0D-49A1-A033-DA0A05BA7E9E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2014-04-10 15:18:38:929 704 26c AU #############
    2014-04-10 15:18:38:929 704 26c AU All AU searches complete.
    2014-04-10 15:18:38:929 704 26c AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:38:929 704 26c AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037


    Thursday, April 10, 2014 2:47 PM

Answers

  • The patches have been applied to wsus to allow updating of W8 and 2012.

    Looks to me like you've installed KB2734608 on the WSUS server and then failed to perform the required post-installation client-side procedures, resulting in the WUA being unable to validate the installation file (because it doesn't have the SHA-2 hash cached in the client-side datastore).

    2014-04-10 15:18:36:866 704 678 DnldMgr WARNING: Update validation failed, error 80246003.

    0x80246003 -2145099773 WU_E_DM_UNKNOWNALGORITHM The file metadata requested an unknown hash algorithm

    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Daniel JiSun Tuesday, April 22, 2014 3:04 AM
    Tuesday, April 15, 2014 9:29 PM

All replies

  • Hi,

    Apply KB2734608 and try again. Since you have windows 8 and windows server 2012 WSUS clients, WSUS 3.2 should be patched.

    Hope this helps.

    Friday, April 11, 2014 8:25 AM
  • The patches have been applied to wsus to allow updating of W8 and 2012.

    Looks to me like you've installed KB2734608 on the WSUS server and then failed to perform the required post-installation client-side procedures, resulting in the WUA being unable to validate the installation file (because it doesn't have the SHA-2 hash cached in the client-side datastore).

    2014-04-10 15:18:36:866 704 678 DnldMgr WARNING: Update validation failed, error 80246003.

    0x80246003 -2145099773 WU_E_DM_UNKNOWNALGORITHM The file metadata requested an unknown hash algorithm

    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Daniel JiSun Tuesday, April 22, 2014 3:04 AM
    Tuesday, April 15, 2014 9:29 PM