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some messages sent from mobile devices shows as garbage in japanese. RRS feed

  • Question

  • some messages sent from mobile devices shows as garbage in japanese. Only happens for messages send from Android.
    Friday, July 31, 2020 10:15 AM

All replies

  • Hi josephhyt!

    Do you mean you cannot receive IM normally when someone send the message to you from mobile client?

    Can you provide detailed screenshots about this issue to make it more clearly?

    Does anyone else have the same issue in your organization?

    As a receiver, what kinds of device are you use to receive this message? PC or mobile?

    If this issue is only for certain user, you can try to clear SFB client cache to see if it works for you. The Steps are for your reference:

    • Right click the Windows icon and open the Run bar.
    • Then type in: %localappdata%\Microsoft\Office\16.0\Lync\
    • Delete the sip profile folder.
    • Go into the Tracing folder, delete all files, but not the folders.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Monday, August 3, 2020 6:17 AM
  • Hi,
    Is there any update on this case?
    Please feel free to drop us a note if there is any update.
    Have a nice day!

    This  Skype for Business Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,

    Jimmy Yang


    Skype for Business forum will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Friday, August 7, 2020 9:48 AM