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BSOD error minidump files RRS feed

  • Question

  • Hi

     

    We have a desktop that keeps getting the bsod. We run windows 7 pro 64 bit with office 2003. We also run a terminal server that is windows 2003 32 bit. I have the minidump files but don't know how to read them or make sense out of them. This seems to happen with they have a word doc open along with other things but i can't tie it down to a specific issue. Here is the link for the minidump off my skydrive.

    https://skydrive.live.com/redir?resid=602521C3C0EB6FC0!121&authkey=!ALtlNV-8bd0A_0g

    Thanks

    Jason

    Friday, July 19, 2013 9:32 PM

Answers

  • Hi,

    After checking the dump file, I found the issue might be related to the file “mrxsmb10.sys” .
     
    You can update these system files by installing hotfixes.

    "0x00000027" Stop error when you try to access a shared network resource in Windows Server 2008 R2 or in Windows 7
    http://support.microsoft.com/kb/2584874/

    You cannot access a remote server that shares files and printers by using the SMB protocol from a computer that is running Windows Server 2008 R2 or Windows 7
    http://support.microsoft.com/kb/2194664/

    Paged pool memory leak when you access some shared files in Windows 7 or in Windows Server 2008 R2
    http://support.microsoft.com/kb/2612966/

    In addition, please check the issue with clean boot:
    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
    http://support.microsoft.com/kb/929135/

    Hope this helps.

    Regards,

    • Edited by Jack00121 Tuesday, July 23, 2013 1:16 PM wrong
    • Marked as answer by Cloud_TS Saturday, July 27, 2013 1:56 AM
    Tuesday, July 23, 2013 1:14 PM