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Turning Outlook Cache on & Off RRS feed

  • Question

  • Windows 2012R2 Domain

    Using Roaming Profiles for all users.

    All but 3 machines are laptops.  The users have Outlook 2013 with cache enabled via GPO.

    The 3 desktops are shared by everyone, so for these machines we have created a GPO that turns Outlook caching off.

    It works, with one problem.  When the users return to their laptop Outlook fails to start with an "unable to create outlook.ost" error.  The Outlook Profile is pointing to the correct file and the OST is there.

    Going to test the "Do not create new OST file on upgrade" policy to see if that fixes it.

    Any additional thoughts or suggestions would be appreciated.

    Thanks >> Joe



    • Edited by JAGP Thursday, October 1, 2015 3:03 AM
    Wednesday, September 30, 2015 11:03 PM

Answers

  • Turns out we were looking in the wrong area. We did not need the "Do not create new OST file on upgrade" policy .

    Most of the users received new laptops.  We moved the old ones to the front of the classroom for use with their AV system. We also installed a new server & domain during the rollout.

    Well, the new laptops have profile folders "c:\users\xxxxx" while the old laptops wound up with "c:\users\xxxxx.domain".  Small wonder that the OST would not load; it is in a different path on each machine.

    We deleted the xxxxx.domain folders on the old laptops and reloaded the profiles, which was easy with redirected folders and roaming profiles.

    Everything is working as expected now.

    Thanks for your effort.

    Best >> Joe

    • Marked as answer by JAGP Sunday, October 11, 2015 11:37 PM
    Sunday, October 11, 2015 11:37 PM

All replies

  • Hi,

    In Group Policy, there is only one setting related to OST file. That is the "Do not create new OST file on upgrade", so if this issue fixes after you test that setting?

    More Group Policy

    https://technet.microsoft.com/en-us/library/cc178992.aspx?f=255&MSPPError=-2147217396

    Best Regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Lynn-Li
    TechNet Community Support

    Thursday, October 1, 2015 8:19 AM
    Moderator
  • Turns out we were looking in the wrong area. We did not need the "Do not create new OST file on upgrade" policy .

    Most of the users received new laptops.  We moved the old ones to the front of the classroom for use with their AV system. We also installed a new server & domain during the rollout.

    Well, the new laptops have profile folders "c:\users\xxxxx" while the old laptops wound up with "c:\users\xxxxx.domain".  Small wonder that the OST would not load; it is in a different path on each machine.

    We deleted the xxxxx.domain folders on the old laptops and reloaded the profiles, which was easy with redirected folders and roaming profiles.

    Everything is working as expected now.

    Thanks for your effort.

    Best >> Joe

    • Marked as answer by JAGP Sunday, October 11, 2015 11:37 PM
    Sunday, October 11, 2015 11:37 PM