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Bluescreen 0x8000000000000002: Plz help RRS feed

  • Question

  • - System
       
    - Provider
          [ Name] Microsoft-Windows-Kernel-Power
          [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
       
      EventID 41
       
      Version 2
       
      Level 1
       
      Task 63
       
      Opcode 0
       
      Keywords 0x8000000000000002
       
    - TimeCreated
          [ SystemTime] 2011-02-07T03:44:36.878430500Z
       
      EventRecordID 10305
       
      Correlation
       
    - Execution
          [ ProcessID] 4
          [ ThreadID] 8
       
      Channel System
       
      Computer Owner-VAIO
       
    - Security
          [ UserID] S-1-5-18
    - EventData
        BugcheckCode 127
        BugcheckParameter1 0x8
        BugcheckParameter2 0x80050031
        BugcheckParameter3 0x6f8
        BugcheckParameter4 0xfffff88004d0638c
        SleepInProgress false
        PowerButtonTimestamp 0
    Monday, February 7, 2011 4:05 AM

Answers

  • 127 = 0x7F = Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm. If you have it installed, update the network card drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:

    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, disable NetBIOS over TCP/IP in the network connection settings. If all 3 steps don't solve it remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Wednesday, February 23, 2011 9:06 AM
    Monday, February 7, 2011 1:25 PM

All replies

  • 127 = 0x7F = Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm. If you have it installed, update the network card drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:

    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, disable NetBIOS over TCP/IP in the network connection settings. If all 3 steps don't solve it remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Wednesday, February 23, 2011 9:06 AM
    Monday, February 7, 2011 1:25 PM
  • Thank you for the prompt reply. I had a similar problem before and used to have blue screens very frequently. I sent it out to Sony and they changed the power cable for the track pad and changed the cover for the optical drive. I had zone alarm installed the last time but since I have got my laptop back from sony, am using Norton.

    Is it a hardware problem? Should i send it back to sony?

    I will do the following if it happens again in the mean time though i donot have Zonealarm.

    "Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers."

     


    Monday, February 7, 2011 3:06 PM
  • Hardware? where have you read this? Try the steps I told you. Update the network card drivers and install the hotfix. If you still get crashes, update the Kernel dump.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 7, 2011 3:15 PM
  • Alright. Will try the same.

    Harware is mentioned in the 7th line in your reply.

    Thanks a ton. Shall keep u updated.

    Monday, February 7, 2011 3:21 PM