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Outlook 2016 Not Showing Status in People List RRS feed

  • Question

  • Greetings, all -

    Last week, we upgraded from Office 2010/2013 to O365/2016.

    Prior to this upgrade, Outlook would show the status of those in the People list; the window that's part of the To-Do Bar. Those away would show yellow, offline showed as grey, busy as red, etc.

    Now, with the upgrade, there is no status indicator at all. However, Skype for Business does show the indicator; in an inferior way to what Lync showed previously, but it's there.

    I checked the registry to ensure that Lync was the default IM service and it is. Other search results seemed to indicate that making Lync the default IM service would fix the problem, but not in this case.

    Further, the prior version of Outlook would also show the status of each individual included in an email; sender, to and CC. But, those status indicators are also gone.

    Can anyone help me in getting the status indicator to show for those contacts in the People window and in emails?

    Even better, can anyone let me know how to get the look of ALL Office 2016 to revert BACK to what it was with 2010? I don't need to see anyone's picture in the contact list or People window, for one; that just takes up real estate that could be better used for something else. Also, the larger font is most annoying and restricts the list of contacts in the People viewer to fewer than I could see in Outlook 2010.

    Thanx in advance for any assistance!


    • Edited by Adam Quark Thursday, July 12, 2018 1:10 PM
    Thursday, July 12, 2018 1:09 PM

Answers

  • AHA!

    Found it!

    In order to gain more real estate, I unchecked the "Show user photographs when available" option. Besides, I know what my coworkers look like, so I don't need photos - silly option, I think.

    Anyway, when I unchecked that option and restarted Outlook, there are now status icons.

    Although, Lync - Skype for Business, now - has the status icon on the lower right of a user's photo; I suspect that was supposed to be how it would look in Outlook.

    Anyway, I can now see others' status. Way more important than a photo.

    I wonder if this is a bug or intentional...

    • Marked as answer by Adam Quark Friday, July 13, 2018 12:25 PM
    Friday, July 13, 2018 12:25 PM

All replies

  • Hi,

    How many users are affected by this issue?

    You may first check whether the "Display online status next to name" option is enabled under Outlook File > Options > People > Online status and photographs:

    >>can anyone let me know how to get the look of ALL Office 2016 to revert BACK to what it was with 2010?

    I'm afraid this is not possible. It's a redesigned UI in Office 2016, no option to revert back to what it was with Office 2010.

    Regards,
    Steve Fan


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    Friday, July 13, 2018 8:05 AM
  • Hi,

    How many users are affected by this issue?


    That, I don't know. I think all of us. So, in my immediate group, a half dozen or so.

    You may first check whether the "Display online status next to name" option is enabled under Outlook File > Options > People > Online status and photographs:


    OK, that box is checked, but greyed out. So, it's a setting that is set by policy. But, though checked, no status is showing.

    I'm afraid this is not possible. It's a redesigned UI in Office 2016, no option to revert back to what it was with Office 2010.

    *sigh*

    I wonder why MS has to fiddle with the cosmetics all the time and then provide no means for one who preferred the prior look to revert back to it. They do it with the OS - I hate the "bubble" look of Windows since XP and set my desktop to Classic. Less space taken up by icons and, to me, looks more professional and less juvenile. Why they can't provide the same ability with Office is beyond me.

    I get the idea of improving or adding functionality, but users should be allowed to maintain as much of a visual presence as possible to avoid having unwanted cosmetics forced upon them.

    Oh well.

    Anyway, the Display Status option is enabled, but not showing that status.

    Thanx for your help!

    Friday, July 13, 2018 12:18 PM
  • AHA!

    Found it!

    In order to gain more real estate, I unchecked the "Show user photographs when available" option. Besides, I know what my coworkers look like, so I don't need photos - silly option, I think.

    Anyway, when I unchecked that option and restarted Outlook, there are now status icons.

    Although, Lync - Skype for Business, now - has the status icon on the lower right of a user's photo; I suspect that was supposed to be how it would look in Outlook.

    Anyway, I can now see others' status. Way more important than a photo.

    I wonder if this is a bug or intentional...

    • Marked as answer by Adam Quark Friday, July 13, 2018 12:25 PM
    Friday, July 13, 2018 12:25 PM
  • HI Everyone,

    I know this is an old thread. I have had this problem for the last few days not sure exactly why it started.

    Anyway, my problem was the availability werent showing at all. So after googling found this solution: https://answers.microsoft.com/en-us/msoffice/forum/all/teams-people-status-not-showing-in-outlook-after/c9afbe22-6efb-478d-a0d3-f9a5e5302073. In my case i had to use "Lync" instead of "Teams", even though we use Skype for Business and Teams both.

    This only fixed the problem partially. I could see availability of the Sender only, not mine or anyone in CC/BCC. Then I applied the following: https://support.microsoft.com/en-gb/help/2726007/presence-icons-do-not-appear-in-outlook and it works perfectly normal now. In my case I was missing the DWORD "TurnOffPresenceIntegration".

    Do not forget to restart outlook.

    Regards

    Sabbir

    Wednesday, March 18, 2020 10:42 AM