Forwarding Emails from a Shared Mailbox to my Inbox using rules is not working automatically (works when I "run all rules") RRS feed

  • Question

  • Hi Everyone and Microsoft Support,

    After adding a shared mailbox into my MS Outlook client, I am unable to forward anyone of the messages sitting on my shared mailbox to my email address using the rules I've applied. When I "run all rules," the process works seamlessly, however when I send a test email to my shared inbox, the message still sits in the shared inbox and I don't receive the redirected or forwarded message in to my personal email address.

    This is a frustrating moment because I have 7-8 shared mailboxes and I can't keep opening those up in my Outlook to see if any emails have come in.
    The rule is the following:
    Apply this rule after the message arrives
    sent to XXXX
    move it to the Inbox
     and stop processing more rules


    I even tried moving the message to my deleted items and a custom folder. Nothing seems to work.

    Last (potentially) important note: We recently moved to Office 365 from a pop account to MS Exchange. Note that even though I'm an administrator, I do NOT want to set these rules in MS Exchange. I'd like to have more user flexibility.

    Let me know if you have any questions.


    Thursday, November 21, 2013 5:01 AM


  • Hi,

    Based on some tests in my environment, if we create rules in Outlook client, the rule can just work for the primary account but not the shared mailbox. For example:

    The Administrator is the primary mailbox in Outlook and User1, User2 and User3 are shared mailbox for Administrator. When a message which is sent to User1, User2 and Administrator arrives, the message can be moved to Administrator’s Inbox. However, when the message is only sent to User1, User2 or User3, it cannot be moved to Administrator’s Inbox.

    Additionally, for multiple shared mailboxes I suggest we can just create a transport rule in Exchange server to meet your requirement. If not, maybe you can ask this question on Outlook forum for more professional solutions.


    Winnie Liang
    TechNet Community Support

    Friday, November 22, 2013 9:32 AM