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windows vista home premium and sound issues RRS feed

  • Question

  • "windows update _8024200d" "windows update_dt000"

     

    I cannot update windows vista home premium and I keep getting the code that is displayed above and I tried the hot fix and the stand alone, says have service pack one installed

     

    Also I cannot get sound and I have run the troubleshooter says device is working properly, still no sound

    please advise

    Saturday, June 28, 2008 12:10 AM

Answers

  •  

    Hi,

     

    If the hotfix is included in Windows Vista Service Pack 1 which has already been installed on your system, it cannot be installed.

     

    Currently, I suggest trying the following steps to troubleshoot the Windows Update issue:

     

    Step 1 Rename Windows Update Temporary folders

    =================================

    1. Click Start, type notepad and press Enter.

    2. Copy the following commands and then paste them into the opened Notepad window:

     

    net stop wuauserv

    net stop Cryptsvc

    cd /d %windir%\SoftwareDistribution

    rd /s /q DataStore

    ren %windir%\system32\catroot2 catroot2.old

    net start wuauserv

    net start Cryptsvc

     

    3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.

    4. Refer to the Desktop and right click the register.bat file, then choose Run as administrator.

    5. You will see a DOS-like window processing.

     

    Step 2 Reinstall Windows Update Agent 3.0

    ============================

    1. Download Windows Update Agent 3.0 to D:\ from the following link:

    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

     

    Note: Please do not download it to the system drive (C:\). Otherwise, we cannot install it.

     

    2. Click start, click All Programs, click Accessories. Right-click Command Prompt and click Run as administrator.

    3. Type the following command and press Enter.

     

    D:\WindowsUpdateAgent30-x86.exe /wuforce

     

    Note: There is a space between “D:\WindowsUpdateAgent30-x86.exe” and “/wuforce”.

     

    Step 3 Clean Boot

    ============

    1. Click Start, type MSCONFIG and Press Enter to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this issue in the Clean Boot environment., if the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    If the issue persists, please send me the following files for further research:

     

    Screenshot

    ========

    1. When the error message appears, press Print Screen (Pr Scrn) (next to the F12 button) to capture a screen shot.

    2. From Start, type MSPAINT and press Enter.

    3. Use Ctrl + V to paste the screen shot to the canvas.

    4. From the File menu, go to Save and save as a JPG file.

     

    WindowsUpdate.log

    =============

    1. Click Start, type %windir% and press Enter.

    2. Locate a file named "WindowsUpdate.log".

     

    CBS.log

    =====

    1. Click Start, type %windir%\Logs\CBS and press Enter.

    2. Locate a file named "CBS.log".

     

    System Information

    =============

    1. Press Start, type msinfo32 and press Enter.

    2. Choose Save from the File menu and save it as an NFO file.

    3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".

     

    Please upload the above files to us from the following FTP site:

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=afe83ddd-1e68-4274-a9bd-a801000a87f1

     

    Password: V9ZOgjcuZzkcoU

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    Tuesday, July 1, 2008 6:57 AM
    Moderator

All replies

  •  

    Hi,

     

    If the hotfix is included in Windows Vista Service Pack 1 which has already been installed on your system, it cannot be installed.

     

    Currently, I suggest trying the following steps to troubleshoot the Windows Update issue:

     

    Step 1 Rename Windows Update Temporary folders

    =================================

    1. Click Start, type notepad and press Enter.

    2. Copy the following commands and then paste them into the opened Notepad window:

     

    net stop wuauserv

    net stop Cryptsvc

    cd /d %windir%\SoftwareDistribution

    rd /s /q DataStore

    ren %windir%\system32\catroot2 catroot2.old

    net start wuauserv

    net start Cryptsvc

     

    3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.

    4. Refer to the Desktop and right click the register.bat file, then choose Run as administrator.

    5. You will see a DOS-like window processing.

     

    Step 2 Reinstall Windows Update Agent 3.0

    ============================

    1. Download Windows Update Agent 3.0 to D:\ from the following link:

    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

     

    Note: Please do not download it to the system drive (C:\). Otherwise, we cannot install it.

     

    2. Click start, click All Programs, click Accessories. Right-click Command Prompt and click Run as administrator.

    3. Type the following command and press Enter.

     

    D:\WindowsUpdateAgent30-x86.exe /wuforce

     

    Note: There is a space between “D:\WindowsUpdateAgent30-x86.exe” and “/wuforce”.

     

    Step 3 Clean Boot

    ============

    1. Click Start, type MSCONFIG and Press Enter to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this issue in the Clean Boot environment., if the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    If the issue persists, please send me the following files for further research:

     

    Screenshot

    ========

    1. When the error message appears, press Print Screen (Pr Scrn) (next to the F12 button) to capture a screen shot.

    2. From Start, type MSPAINT and press Enter.

    3. Use Ctrl + V to paste the screen shot to the canvas.

    4. From the File menu, go to Save and save as a JPG file.

     

    WindowsUpdate.log

    =============

    1. Click Start, type %windir% and press Enter.

    2. Locate a file named "WindowsUpdate.log".

     

    CBS.log

    =====

    1. Click Start, type %windir%\Logs\CBS and press Enter.

    2. Locate a file named "CBS.log".

     

    System Information

    =============

    1. Press Start, type msinfo32 and press Enter.

    2. Choose Save from the File menu and save it as an NFO file.

    3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".

     

    Please upload the above files to us from the following FTP site:

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=afe83ddd-1e68-4274-a9bd-a801000a87f1

     

    Password: V9ZOgjcuZzkcoU

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    Tuesday, July 1, 2008 6:57 AM
    Moderator
  • Hola soy de Argentina y no logre solucionar el problema.

    Intente subir los archivos y no funciona la contraseña.

    e-mail: amiraso@uncu.edu.ar

    e-mail: the_eye_19@hotmail.com

     

    desde ya muchas gracias

    Wednesday, September 3, 2008 3:40 PM