none
Windows microsoft-r-open-3.3.3 Installation Error RRS feed

  • Question

  • Is anyone else experiencing problems with the new version of MRO?

    I ran the microsoft-r-open-3.3.3.exe, but it doesn't create anything in the C:\Program\Files\Microsoft\R Open directory where it is supposed to be installed.   Rerunning the executable doesn't seem to do anything.  In fact, after checking the license agreements and clicking install, the "installation" finishes almost immediately.  

    I am running Windows 10 and using RStudio.  I had no problems with installing and running MRO 3.3.2. 


    Wednesday, April 5, 2017 7:28 AM

Answers

  • Hi, all,

    The Windows installer has been updated on the Download page; the original issue was a problem with signing that prevented anything from being installed, and when we resolved that we found another issue with being unable to uninstall the bits. So again, apologies for any inconvenience. The help info and custom log locations will need to wait for a later release--but thanks for the requests! (Although the install docs document the /passive and /quiet switches which are currently the only public install switches.)

    Regards,

    Rich Calaway

    Microsoft R Release Manager


    Thursday, April 6, 2017 10:19 PM

All replies

  • I'm seeing exactly the same behaviour.  Tried downloading multiple times, running as administrator and as normal user, even tried creating the folders manually to see if that was the cause.

    It just skips straights through the installing screen to tell me that installation is complete. But although it believes installation is complete nothing has happened.

    Windows 10, Cran R is installed, R Studio is installed and Visual Studio 2017 installed. Previous versions have installed without any issue

    Wednesday, April 5, 2017 8:52 AM
  • You're not the only one experiencing the trouble! Actually as a big fan of MRO and Microsoft, I rushed to uninstall the MRO 3.3.2 before installing the newly released version, now it turns to be a tragedy... Redownloading, reinstalling, running as administrator, I've tried every possible method. Now I can do nothing but reinstall MRO 3.3.2 and the dozens of packages back...

    I'm running Win10, Visual Studio 2015 update 3 and the most updated RTVS.

     
    Wednesday, April 5, 2017 9:27 AM
  • I met the trouble as well. 

    I am running Windows 7 and using Visual studio 2015.  I had no problems with installing and running MRO 3.3.1


    • Edited by someny Wednesday, April 5, 2017 9:49 AM
    Wednesday, April 5, 2017 9:48 AM
  • Same Problem.  Running windows 10 v1607  visual 2017 installed and MRO 3.3.2 no problem.  The Exe installer does nothing despite downloading twice and trying to install 3 times.

    I have been using Rstudio and have CRAN 3.3.3 already installed



    • Edited by Larry Domer Wednesday, April 5, 2017 3:42 PM
    Wednesday, April 5, 2017 2:51 PM
  • Hi Matt,

    Can you please attach your installation log files from the install to this thread?

    The MRO log files can be found in the following directory on your system:

    C:\Users\<yourlogin>\AppData\Local\Temp

    They will all begin with the name:

    Microsoft_R_Open_<year>_<month>_<day><number>_000

    Attach those files to this email thread and that should provide me with information about why the install failed.

    Thanks!

    Stephen Weller

    Microsoft R Product Team

    Wednesday, April 5, 2017 3:59 PM
  • I'm having the same issue. Here's my log:

    [2010:0DF0][2017-04-05T09:37:30]i001: Burn v3.10.1.2213, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\Dan\Downloads\microsoft-r-open-3.3.3.exe
    [2010:0DF0][2017-04-05T09:37:30]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Microsoft\R Open'
    [2010:0DF0][2017-04-05T09:37:30]i009: Command Line: '-burn.unelevated BurnPipe.{861F0F34-D05F-4615-800E-6F0C65EF1A30} {B1AF79F6-0751-4C9A-A5ED-6FB6352F06AC} 860 /installl /full'
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731.log'
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Dan\Downloads\microsoft-r-open-3.3.3.exe'
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Dan\Downloads\'
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting string variable 'WixBundleName' to value 'Microsoft R Open'
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft'
    [2010:0DF0][2017-04-05T09:37:31]i000: Loading managed bootstrapper application.
    [2010:0DF0][2017-04-05T09:37:31]i000: Creating BA thread to run asynchronously.
    [2010:2340][2017-04-05T09:37:31]i000: Entered RInstaller.dll
    [2010:2340][2017-04-05T09:37:31]i000: Setting string variable 'CacheFolder' to value 'C:\Users\Dan\AppData\Local\Temp\'
    [2010:2340][2017-04-05T09:37:31]i000: Setting string variable 'MediaFolder' to value 'C:\Users\Dan\AppData\Local\Temp\'
    [2010:0DF0][2017-04-05T09:37:31]i100: Detect begin, 4 packages
    [2010:0DF0][2017-04-05T09:37:31]i052: Condition 'VersionNT64' evaluates to true.
    [2010:0DF0][2017-04-05T09:37:31]i000: File search: GetVC12X64Exists, did not find path: C:\WINDOWS\system32\vcruntime120.dll
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting numeric variable 'vc12x64Exists' to value 0
    [2010:0DF0][2017-04-05T09:37:31]i052: Condition 'VersionNT64' evaluates to true.
    [2010:0DF0][2017-04-05T09:37:31]i000: File search: GetVC12X64Version, did not find path: C:\WINDOWS\system32\vcruntime120.dll
    [2010:0DF0][2017-04-05T09:37:31]i052: Condition 'VersionNT64' evaluates to true.
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting numeric variable 'vc14x64Exists' to value 1
    [2010:0DF0][2017-04-05T09:37:31]i052: Condition 'VersionNT64' evaluates to true.
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting version variable 'vc14x64Version' to value '14.0.24210.0'
    [2010:0DF0][2017-04-05T09:37:31]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
    [2010:0DF0][2017-04-05T09:37:31]i103: Detected related package: {C0B2C673-ECAA-372D-94E5-E89440D087AD}, scope: PerMachine, version: 14.0.24210.0, language: 0 operation: MajorUpgrade
    [2010:0DF0][2017-04-05T09:37:31]i000: Package ROpen.msi Detected in State Absent
    [2010:0DF0][2017-04-05T09:37:31]i000: Microsoft R Open
    [2010:0DF0][2017-04-05T09:37:31]i052: Condition 'NETFRAMEWORK40' evaluates to true.
    [2010:0DF0][2017-04-05T09:37:31]i000: Package NetFx40Web Detected in State Present
    [2010:0DF0][2017-04-05T09:37:31]i000: Package Not Available
    [2010:0DF0][2017-04-05T09:37:31]i052: Condition 'vc12x64Exists AND vc12x64Version >= v12.0.30501' evaluates to false.
    [2010:0DF0][2017-04-05T09:37:31]i000: Package VCRT_12.0.30501.0_1033.exe Detected in State Absent
    [2010:0DF0][2017-04-05T09:37:31]i000: Visual C/C++ Runtime 2013
    [2010:0DF0][2017-04-05T09:37:31]i052: Condition 'vc14x64Exists AND vc14x64Version >= v14.0.24215' evaluates to false.
    [2010:0DF0][2017-04-05T09:37:31]i000: Package VCRT_14.0.24215.0_1033.exe Detected in State Absent
    [2010:0DF0][2017-04-05T09:37:31]i000: Visual C/C++ Runtime 2015
    [2010:0DF0][2017-04-05T09:37:31]i101: Detected package: ROpen.msi, state: Absent, cached: None
    [2010:0DF0][2017-04-05T09:37:31]i104: Detected package: ROpen.msi, feature: ProductFeature, state: Absent
    [2010:0DF0][2017-04-05T09:37:31]i104: Detected package: ROpen.msi, feature: MKL, state: Absent
    [2010:0DF0][2017-04-05T09:37:31]i101: Detected package: NetFx40Web, state: Present, cached: None
    [2010:0DF0][2017-04-05T09:37:31]i101: Detected package: VCRT_12.0.30501.0_1033.exe, state: Absent, cached: None
    [2010:0DF0][2017-04-05T09:37:31]i101: Detected package: VCRT_14.0.24215.0_1033.exe, state: Absent, cached: None
    [2010:0DF0][2017-04-05T09:37:31]i199: Detect complete, result: 0x0
    [2010:0DF0][2017-04-05T09:37:48]i200: Plan begin, 4 packages, action: Install
    [2010:0DF0][2017-04-05T09:37:48]i204: Plan 2 msi features for package: ROpen.msi
    [2010:0DF0][2017-04-05T09:37:48]i203: Planned feature: ProductFeature, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
    [2010:0DF0][2017-04-05T09:37:48]i203: Planned feature: MKL, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
    [2010:0DF0][2017-04-05T09:37:48]i000: Setting string variable 'WixBundleRollbackLog_ROpen.msi' to value 'C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_000_ROpen.msi_rollback.log'
    [2010:0DF0][2017-04-05T09:37:48]i000: Setting string variable 'WixBundleLog_ROpen.msi' to value 'C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_000_ROpen.msi.log'
    [2010:0DF0][2017-04-05T09:37:48]w321: Skipping dependency registration on package with no dependency providers: NetFx40Web
    [2010:0DF0][2017-04-05T09:37:48]w321: Skipping dependency registration on package with no dependency providers: VCRT_12.0.30501.0_1033.exe
    [2010:0DF0][2017-04-05T09:37:48]i000: Setting string variable 'WixBundleLog_VCRT_12.0.30501.0_1033.exe' to value 'C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_001_VCRT_12.0.30501.0_1033.exe.log'
    [2010:0DF0][2017-04-05T09:37:48]i000: Setting string variable 'WixBundleRollbackLog_VCRT_12.0.30501.0_1033.exe' to value 'C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_001_VCRT_12.0.30501.0_1033.exe_rollback.log'
    [2010:0DF0][2017-04-05T09:37:48]w321: Skipping dependency registration on package with no dependency providers: VCRT_14.0.24215.0_1033.exe
    [2010:0DF0][2017-04-05T09:37:48]i000: Setting string variable 'WixBundleLog_VCRT_14.0.24215.0_1033.exe' to value 'C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_002_VCRT_14.0.24215.0_1033.exe.log'
    [2010:0DF0][2017-04-05T09:37:48]i000: Setting string variable 'WixBundleRollbackLog_VCRT_14.0.24215.0_1033.exe' to value 'C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_002_VCRT_14.0.24215.0_1033.exe_rollback.log'
    [2010:0DF0][2017-04-05T09:37:48]i201: Planned package: ROpen.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [2010:0DF0][2017-04-05T09:37:48]i201: Planned package: NetFx40Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [2010:0DF0][2017-04-05T09:37:48]i201: Planned package: VCRT_12.0.30501.0_1033.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
    [2010:0DF0][2017-04-05T09:37:48]i201: Planned package: VCRT_14.0.24215.0_1033.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
    [2010:0DF0][2017-04-05T09:37:48]i299: Plan complete, result: 0x0
    [2010:0DF0][2017-04-05T09:37:48]i300: Apply begin
    [035C:23DC][2017-04-05T09:37:49]i358: Pausing automatic updates.
    [035C:23DC][2017-04-05T09:37:49]i359: Paused automatic updates.
    [035C:23DC][2017-04-05T09:37:49]i360: Creating a system restore point.
    [035C:23DC][2017-04-05T09:37:49]i362: System restore disabled, system restore point not created.
    [035C:23DC][2017-04-05T09:37:49]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, options: 0x7, disable resume: No
    [035C:23DC][2017-04-05T09:37:49]i000: Caching bundle from: 'C:\Users\Dan\AppData\Local\Temp\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\.be\ROpenSetup.exe' to: 'C:\ProgramData\Package Cache\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\ROpenSetup.exe'
    [035C:23DC][2017-04-05T09:37:50]i320: Registering bundle dependency provider: {213f5b8c-ba9d-491a-81af-60bba73b4ba8}, version: 3.3.3.0
    [035C:23DC][2017-04-05T09:37:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, resume: Active, restart initiated: No, disable resume: No
    [2010:25E0][2017-04-05T09:37:50]w341: Prompt for source of container: WixAttachedContainer, path: C:\Users\Dan\Downloads\ROpenSetup.exe
    [2010:25E0][2017-04-05T09:37:50]e054: Failed to resolve source for file: C:\Users\Dan\Downloads\ROpenSetup.exe, error: 0x80070002.
    [2010:25E0][2017-04-05T09:37:50]e000: Error 0x80070002: Failed while prompting for source (original path 'C:\Users\Dan\Downloads\ROpenSetup.exe').
    [2010:25E0][2017-04-05T09:37:50]e311: Failed to acquire container: WixAttachedContainer to working path: C:\Users\Dan\AppData\Local\Temp\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\7FD33785CEB8C7AFCB7DA08676C25620771F7AE8, error: 0x80070002.
    [2010:0DF0][2017-04-05T09:37:50]e000: Error 0x80070002: Failed while caching, aborting execution.
    [035C:23DC][2017-04-05T09:37:50]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, resume: None, restart: None, disable resume: No
    [035C:23DC][2017-04-05T09:37:50]i330: Removed bundle dependency provider: {213f5b8c-ba9d-491a-81af-60bba73b4ba8}
    [035C:23DC][2017-04-05T09:37:50]i352: Removing cached bundle: {213f5b8c-ba9d-491a-81af-60bba73b4ba8}, from path: C:\ProgramData\Package Cache\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\
    [035C:23DC][2017-04-05T09:37:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, resume: None, restart initiated: No, disable resume: No
    [2010:0DF0][2017-04-05T09:37:50]i399: Apply complete, result: 0x80070002, restart: None, ba requested restart:  No
    [2010:0DF0][2017-04-05T09:37:55]i500: Shutting down, exit code: 0x0
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: CacheFolder = C:\Users\Dan\AppData\Local\Temp\
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: InstallFolder = C:\Program Files\Microsoft\R Open
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: MediaFolder = C:\Users\Dan\AppData\Local\Temp\
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: NETFRAMEWORK40 = 1
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: ProgramFiles64Folder = C:\Program Files\
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: SystemFolder = C:\WINDOWS\system32\
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: vc12x64Exists = 0
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: vc14x64Exists = 1
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: vc14x64Version = 14.0.24210.0
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: VersionNT64 = 10.0.0.0
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleAction = 5
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleElevated = 1
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleLog = C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731.log
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleLog_ROpen.msi = C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_000_ROpen.msi.log
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleLog_VCRT_12.0.30501.0_1033.exe = C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_001_VCRT_12.0.30501.0_1033.exe.log
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleLog_VCRT_14.0.24215.0_1033.exe = C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_002_VCRT_14.0.24215.0_1033.exe.log
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleManufacturer = Microsoft
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleName = Microsoft R Open
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleOriginalSource = C:\Users\Dan\Downloads\microsoft-r-open-3.3.3.exe
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\Dan\Downloads\
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleProviderKey = {213f5b8c-ba9d-491a-81af-60bba73b4ba8}
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleRollbackLog_ROpen.msi = C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_000_ROpen.msi_rollback.log
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleRollbackLog_VCRT_12.0.30501.0_1033.exe = C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_001_VCRT_12.0.30501.0_1033.exe_rollback.log
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleRollbackLog_VCRT_14.0.24215.0_1033.exe = C:\Users\Dan\AppData\Local\Temp\Microsoft_R_Open_20170405093731_002_VCRT_14.0.24215.0_1033.exe_rollback.log
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleTag = 
    [2010:0DF0][2017-04-05T09:37:55]i410: Variable: WixBundleVersion = 3.3.3.0
    [2010:0DF0][2017-04-05T09:37:55]i007: Exit code: 0x0, restarting: No
    

    Thank you!

    Dan

    Wednesday, April 5, 2017 4:43 PM
  • I got the same issue while installing MRO 3.3.3, here is my log:

    [0A78:187C][2017-04-06T01:07:28]i001: Burn v3.10.1.2213, Windows v10.0 (Build 14393: Service Pack 0), path: D:\microsoft-r-open-3.3.3.exe
    [0A78:187C][2017-04-06T01:07:28]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Microsoft\R Open'
    [0A78:187C][2017-04-06T01:07:28]i009: Command Line: '-burn.unelevated BurnPipe.{1670C8B8-1C23-441A-ABDA-1B58BD8C9957} {13B8DBFC-29C5-4AB3-BBF8-9E74B919E75D} 13140'
    [0A78:187C][2017-04-06T01:07:28]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728.log'
    [0A78:187C][2017-04-06T01:07:28]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\microsoft-r-open-3.3.3.exe'
    [0A78:187C][2017-04-06T01:07:28]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\'
    [0A78:187C][2017-04-06T01:07:28]i000: Setting string variable 'WixBundleName' to value 'Microsoft R Open'
    [0A78:187C][2017-04-06T01:07:28]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft'
    [0A78:187C][2017-04-06T01:07:28]i000: Loading managed bootstrapper application.
    [0A78:187C][2017-04-06T01:07:28]i000: Creating BA thread to run asynchronously.
    [0A78:0E6C][2017-04-06T01:07:28]i000: Entered RInstaller.dll
    [0A78:0E6C][2017-04-06T01:07:28]i000: Setting string variable 'CacheFolder' to value 'C:\Users\amos\AppData\Local\Temp\'
    [0A78:0E6C][2017-04-06T01:07:28]i000: Setting string variable 'MediaFolder' to value 'C:\Users\amos\AppData\Local\Temp\'
    [0A78:187C][2017-04-06T01:07:28]i100: Detect begin, 4 packages
    [0A78:187C][2017-04-06T01:07:28]i052: Condition 'VersionNT64' evaluates to true.
    [0A78:187C][2017-04-06T01:07:28]i000: File search: GetVC12X64Exists, did not find path: C:\WINDOWS\system32\vcruntime120.dll
    [0A78:187C][2017-04-06T01:07:28]i000: Setting numeric variable 'vc12x64Exists' to value 0
    [0A78:187C][2017-04-06T01:07:28]i052: Condition 'VersionNT64' evaluates to true.
    [0A78:187C][2017-04-06T01:07:28]i000: File search: GetVC12X64Version, did not find path: C:\WINDOWS\system32\vcruntime120.dll
    [0A78:187C][2017-04-06T01:07:28]i052: Condition 'VersionNT64' evaluates to true.
    [0A78:187C][2017-04-06T01:07:28]i000: Setting numeric variable 'vc14x64Exists' to value 1
    [0A78:187C][2017-04-06T01:07:28]i052: Condition 'VersionNT64' evaluates to true.
    [0A78:187C][2017-04-06T01:07:28]i000: Setting version variable 'vc14x64Version' to value '14.0.23026.0'
    [0A78:187C][2017-04-06T01:07:28]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
    [0A78:187C][2017-04-06T01:07:28]i103: Detected related package: {0D3E9E15-DE7A-300B-96F1-B4AF12B96488}, scope: PerMachine, version: 14.0.23026.0, language: 0 operation: MajorUpgrade
    [0A78:187C][2017-04-06T01:07:28]i000: Package ROpen.msi Detected in State Absent
    [0A78:187C][2017-04-06T01:07:28]i000: Microsoft R Open
    [0A78:187C][2017-04-06T01:07:28]i052: Condition 'NETFRAMEWORK40' evaluates to true.
    [0A78:187C][2017-04-06T01:07:28]i000: Package NetFx40Web Detected in State Present
    [0A78:187C][2017-04-06T01:07:28]i000: Package Not Available
    [0A78:187C][2017-04-06T01:07:28]i052: Condition 'vc12x64Exists AND vc12x64Version >= v12.0.30501' evaluates to false.
    [0A78:187C][2017-04-06T01:07:28]i000: Package VCRT_12.0.30501.0_1033.exe Detected in State Absent
    [0A78:187C][2017-04-06T01:07:28]i000: Visual C/C++ Runtime 2013
    [0A78:187C][2017-04-06T01:07:28]i052: Condition 'vc14x64Exists AND vc14x64Version >= v14.0.24215' evaluates to false.
    [0A78:187C][2017-04-06T01:07:28]i000: Package VCRT_14.0.24215.0_1033.exe Detected in State Absent
    [0A78:187C][2017-04-06T01:07:28]i000: Visual C/C++ Runtime 2015
    [0A78:187C][2017-04-06T01:07:28]i101: Detected package: ROpen.msi, state: Absent, cached: None
    [0A78:187C][2017-04-06T01:07:28]i104: Detected package: ROpen.msi, feature: ProductFeature, state: Absent
    [0A78:187C][2017-04-06T01:07:28]i104: Detected package: ROpen.msi, feature: MKL, state: Absent
    [0A78:187C][2017-04-06T01:07:28]i101: Detected package: NetFx40Web, state: Present, cached: None
    [0A78:187C][2017-04-06T01:07:28]i101: Detected package: VCRT_12.0.30501.0_1033.exe, state: Absent, cached: None
    [0A78:187C][2017-04-06T01:07:28]i101: Detected package: VCRT_14.0.24215.0_1033.exe, state: Absent, cached: None
    [0A78:187C][2017-04-06T01:07:28]i199: Detect complete, result: 0x0
    [0A78:187C][2017-04-06T01:07:45]i200: Plan begin, 4 packages, action: Install
    [0A78:187C][2017-04-06T01:07:45]i204: Plan 2 msi features for package: ROpen.msi
    [0A78:187C][2017-04-06T01:07:45]i203: Planned feature: ProductFeature, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
    [0A78:187C][2017-04-06T01:07:45]i203: Planned feature: MKL, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
    [0A78:187C][2017-04-06T01:07:45]i000: Setting string variable 'WixBundleRollbackLog_ROpen.msi' to value 'C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_000_ROpen.msi_rollback.log'
    [0A78:187C][2017-04-06T01:07:45]i000: Setting string variable 'WixBundleLog_ROpen.msi' to value 'C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_000_ROpen.msi.log'
    [0A78:187C][2017-04-06T01:07:45]w321: Skipping dependency registration on package with no dependency providers: NetFx40Web
    [0A78:187C][2017-04-06T01:07:45]w321: Skipping dependency registration on package with no dependency providers: VCRT_12.0.30501.0_1033.exe
    [0A78:187C][2017-04-06T01:07:45]i000: Setting string variable 'WixBundleLog_VCRT_12.0.30501.0_1033.exe' to value 'C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_001_VCRT_12.0.30501.0_1033.exe.log'
    [0A78:187C][2017-04-06T01:07:45]i000: Setting string variable 'WixBundleRollbackLog_VCRT_12.0.30501.0_1033.exe' to value 'C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_001_VCRT_12.0.30501.0_1033.exe_rollback.log'
    [0A78:187C][2017-04-06T01:07:45]w321: Skipping dependency registration on package with no dependency providers: VCRT_14.0.24215.0_1033.exe
    [0A78:187C][2017-04-06T01:07:45]i000: Setting string variable 'WixBundleLog_VCRT_14.0.24215.0_1033.exe' to value 'C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_002_VCRT_14.0.24215.0_1033.exe.log'
    [0A78:187C][2017-04-06T01:07:45]i000: Setting string variable 'WixBundleRollbackLog_VCRT_14.0.24215.0_1033.exe' to value 'C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_002_VCRT_14.0.24215.0_1033.exe_rollback.log'
    [0A78:187C][2017-04-06T01:07:45]i201: Planned package: ROpen.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [0A78:187C][2017-04-06T01:07:45]i201: Planned package: NetFx40Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A78:187C][2017-04-06T01:07:45]i201: Planned package: VCRT_12.0.30501.0_1033.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
    [0A78:187C][2017-04-06T01:07:45]i201: Planned package: VCRT_14.0.24215.0_1033.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
    [0A78:187C][2017-04-06T01:07:45]i299: Plan complete, result: 0x0
    [0A78:187C][2017-04-06T01:07:45]i300: Apply begin
    [3354:3348][2017-04-06T01:07:46]i358: Pausing automatic updates.
    [3354:3348][2017-04-06T01:07:46]i359: Paused automatic updates.
    [3354:3348][2017-04-06T01:07:46]i360: Creating a system restore point.
    [3354:3348][2017-04-06T01:07:47]i361: Created a system restore point.
    [3354:3348][2017-04-06T01:07:47]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, options: 0x7, disable resume: No
    [3354:3348][2017-04-06T01:07:47]i000: Caching bundle from: 'C:\Users\amos\AppData\Local\Temp\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\.be\ROpenSetup.exe' to: 'C:\ProgramData\Package Cache\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\ROpenSetup.exe'
    [3354:3348][2017-04-06T01:07:47]i320: Registering bundle dependency provider: {213f5b8c-ba9d-491a-81af-60bba73b4ba8}, version: 3.3.3.0
    [3354:3348][2017-04-06T01:07:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, resume: Active, restart initiated: No, disable resume: No
    [0A78:3054][2017-04-06T01:08:01]w341: Prompt for source of container: WixAttachedContainer, path: D:\ROpenSetup.exe
    [0A78:3054][2017-04-06T01:08:01]e054: Failed to resolve source for file: D:\ROpenSetup.exe, error: 0x80070002.
    [0A78:3054][2017-04-06T01:08:01]e000: Error 0x80070002: Failed while prompting for source (original path 'D:\ROpenSetup.exe').
    [0A78:3054][2017-04-06T01:08:01]e311: Failed to acquire container: WixAttachedContainer to working path: C:\Users\amos\AppData\Local\Temp\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\7FD33785CEB8C7AFCB7DA08676C25620771F7AE8, error: 0x80070002.
    [0A78:187C][2017-04-06T01:08:01]e000: Error 0x80070002: Failed while caching, aborting execution.
    [3354:3348][2017-04-06T01:08:01]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, resume: None, restart: None, disable resume: No
    [3354:3348][2017-04-06T01:08:01]i330: Removed bundle dependency provider: {213f5b8c-ba9d-491a-81af-60bba73b4ba8}
    [3354:3348][2017-04-06T01:08:01]i352: Removing cached bundle: {213f5b8c-ba9d-491a-81af-60bba73b4ba8}, from path: C:\ProgramData\Package Cache\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}\
    [3354:3348][2017-04-06T01:08:01]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{213f5b8c-ba9d-491a-81af-60bba73b4ba8}, resume: None, restart initiated: No, disable resume: No
    [0A78:187C][2017-04-06T01:08:01]i399: Apply complete, result: 0x80070002, restart: None, ba requested restart:  No
    [0A78:187C][2017-04-06T01:08:13]i500: Shutting down, exit code: 0x0
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: CacheFolder = C:\Users\amos\AppData\Local\Temp\
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: InstallFolder = C:\Program Files\Microsoft\R Open
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: MediaFolder = C:\Users\amos\AppData\Local\Temp\
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: NETFRAMEWORK40 = 1
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: ProgramFiles64Folder = C:\Program Files\
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: SystemFolder = C:\WINDOWS\system32\
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: vc12x64Exists = 0
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: vc14x64Exists = 1
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: vc14x64Version = 14.0.23026.0
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: VersionNT64 = 10.0.0.0
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleAction = 5
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleElevated = 1
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleLog = C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728.log
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleLog_ROpen.msi = C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_000_ROpen.msi.log
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleLog_VCRT_12.0.30501.0_1033.exe = C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_001_VCRT_12.0.30501.0_1033.exe.log
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleLog_VCRT_14.0.24215.0_1033.exe = C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_002_VCRT_14.0.24215.0_1033.exe.log
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleManufacturer = Microsoft
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleName = Microsoft R Open
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleOriginalSource = D:\microsoft-r-open-3.3.3.exe
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleOriginalSourceFolder = D:\
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleProviderKey = {213f5b8c-ba9d-491a-81af-60bba73b4ba8}
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleRollbackLog_ROpen.msi = C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_000_ROpen.msi_rollback.log
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleRollbackLog_VCRT_12.0.30501.0_1033.exe = C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_001_VCRT_12.0.30501.0_1033.exe_rollback.log
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleRollbackLog_VCRT_14.0.24215.0_1033.exe = C:\Users\amos\AppData\Local\Temp\Microsoft_R_Open_20170406010728_002_VCRT_14.0.24215.0_1033.exe_rollback.log
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleTag = 
    [0A78:187C][2017-04-06T01:08:16]i410: Variable: WixBundleVersion = 3.3.3.0
    [0A78:187C][2017-04-06T01:08:16]i007: Exit code: 0x0, restarting: No
    

    Wednesday, April 5, 2017 5:17 PM
  • Got the same issue. I am running windows 10 Home. microsoft-r-open-3.3.3.exe does absolutely nothing :( Waiting for microsoft to fix this.
    Wednesday, April 5, 2017 6:08 PM
  • Same on Win7 SP1.

    But here the checkboxes worked wrong, when clicked they flashed for a moment then went back to unchecked,

    but only on display, they were checked as checking the license agreement allowed to go through.

    Only to crash seconds later ..

    And the instruction page still mention installing with msiexec which doesn't work with the exe file (or I'm mistaken?)

    - Pablo

    Wednesday, April 5, 2017 6:29 PM
  • We are looking into this now. Thank you so much for your reports.

    Regards,

    Josée

    Wednesday, April 5, 2017 10:18 PM
    Moderator
  • Glad I'm not the only one.

    Windows 7, Visual Studio 2015, RStudio

    Nothing.  Regular R installed without a hitch.

    Thursday, April 6, 2017 12:49 AM
  • Thanks for all the reports! We have found the issue and will roll out a corrected installer later today (2017-04-06). Thank you for your patience, and apologies for any inconvenience.

    Rich Calaway

    Microsoft R Release Manager

    Thursday, April 6, 2017 8:29 AM
  • Glad to hear that. But could you explain what caused the issue?
    Thursday, April 6, 2017 8:35 AM
  • Same problem here. The installation starts, but doesn't install anything. 
    Thursday, April 6, 2017 2:15 PM
  • Encountered the same issue again - could you please confirm once the corrected installer has been rolled out.

    Thanks


    • Edited by Uday Kapur Thursday, April 6, 2017 3:42 PM
    Thursday, April 6, 2017 3:41 PM
  • Please let us know if the installer is fixed and updated by now.
    Thursday, April 6, 2017 6:09 PM
  • Hi Rich,

    If you are re-rolling the installer, could you also ensure that the installer contains help info for the command options? Also allow users or admins can re-direct the logging information to a custom source, aka /log=c:\folder1 ?

    Thanks Kindly.

    Thursday, April 6, 2017 7:42 PM
  • Hi, all,

    The Windows installer has been updated on the Download page; the original issue was a problem with signing that prevented anything from being installed, and when we resolved that we found another issue with being unable to uninstall the bits. So again, apologies for any inconvenience. The help info and custom log locations will need to wait for a later release--but thanks for the requests! (Although the install docs document the /passive and /quiet switches which are currently the only public install switches.)

    Regards,

    Rich Calaway

    Microsoft R Release Manager


    Thursday, April 6, 2017 10:19 PM
  • Hi Rich,

    have just downloaded the installer, and installation works.

    But the installer "ignored" my choice of directory (C:\Program Files\R\MRO-3.3.3\) and instead installed into the default directory anyway.

    I tried uninstalling, but that does nothing.

    I've copied the uninstall log file only (as I can't seem to attach files to this post).

    Thanks in advance.

    AK

    ------- Uninstall Log -----

    [2D54:15C0][2017-04-07T12:24:01]i001: Burn v3.10.1.2213, Windows v10.0 (Build 14393: Service Pack 0), path: C:\ProgramData\Package Cache\{4d781a50-4464-430b-9d41-e50b34a26d7c}\ROpenSetup.exe
    [2D54:15C0][2017-04-07T12:24:01]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Microsoft\R Open'
    [2D54:15C0][2017-04-07T12:24:01]i009: Command Line: '-burn.unelevated BurnPipe.{3C4547D4-0BCE-4012-9357-1571A9FA0AFA} {F7EAAD30-2E4B-4206-9159-03CB3D088DCC} 11236 /uninstall'
    [2D54:15C0][2017-04-07T12:24:01]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\andre\AppData\Local\Temp\Microsoft_R_Open_20170407122401.log'
    [2D54:15C0][2017-04-07T12:24:01]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft'
    [2D54:15C0][2017-04-07T12:24:01]i000: Loading managed bootstrapper application.
    [2D54:15C0][2017-04-07T12:24:01]i000: Creating BA thread to run asynchronously.
    [2D54:2338][2017-04-07T12:24:01]i000: Entered RInstaller.dll
    [2D54:2338][2017-04-07T12:24:01]i000: Setting string variable 'CacheFolder' to value 'C:\Users\andre\AppData\Local\Temp\'
    [2D54:2338][2017-04-07T12:24:01]i000: Setting string variable 'MediaFolder' to value 'C:\Users\andre\AppData\Local\Temp\'
    [2D54:15C0][2017-04-07T12:24:01]i100: Detect begin, 4 packages
    [2D54:15C0][2017-04-07T12:24:01]i052: Condition 'VersionNT64' evaluates to true.
    [2D54:15C0][2017-04-07T12:24:01]i000: File search: GetVC12X64Exists, did not find path: C:\WINDOWS\system32\vcruntime120.dll
    [2D54:15C0][2017-04-07T12:24:01]i000: Setting numeric variable 'vc12x64Exists' to value 0
    [2D54:15C0][2017-04-07T12:24:01]i052: Condition 'VersionNT64' evaluates to true.
    [2D54:15C0][2017-04-07T12:24:01]i000: File search: GetVC12X64Version, did not find path: C:\WINDOWS\system32\vcruntime120.dll
    [2D54:15C0][2017-04-07T12:24:01]i052: Condition 'VersionNT64' evaluates to true.
    [2D54:15C0][2017-04-07T12:24:01]i000: Setting numeric variable 'vc14x64Exists' to value 1
    [2D54:15C0][2017-04-07T12:24:01]i052: Condition 'VersionNT64' evaluates to true.
    [2D54:15C0][2017-04-07T12:24:01]i000: Setting version variable 'vc14x64Version' to value '14.0.24210.0'
    [2D54:15C0][2017-04-07T12:24:01]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
    [2D54:15C0][2017-04-07T12:24:01]i103: Detected related package: {50A2BC33-C9CD-3BF1-A8FF-53C10A0B183C}, scope: PerMachine, version: 14.0.24215.0, language: 0 operation: MajorUpgrade
    [2D54:15C0][2017-04-07T12:24:01]i000: Package ROpen.msi Detected in State Present
    [2D54:15C0][2017-04-07T12:24:01]i000: Microsoft R Open
    [2D54:15C0][2017-04-07T12:24:01]i052: Condition 'NETFRAMEWORK40' evaluates to true.
    [2D54:15C0][2017-04-07T12:24:01]i000: Package NetFx40Web Detected in State Present
    [2D54:15C0][2017-04-07T12:24:01]i000: Package Not Available
    [2D54:15C0][2017-04-07T12:24:01]i052: Condition 'vc12x64Exists AND vc12x64Version >= v12.0.30501' evaluates to false.
    [2D54:15C0][2017-04-07T12:24:01]i000: Package VCRT_12.0.30501.0_1033.exe Detected in State Absent
    [2D54:15C0][2017-04-07T12:24:01]i000: Visual C/C++ Runtime 2013
    [2D54:15C0][2017-04-07T12:24:01]i052: Condition 'vc14x64Exists AND vc14x64Version >= v14.0.24215' evaluates to false.
    [2D54:15C0][2017-04-07T12:24:01]i000: Package VCRT_14.0.24215.0_1033.exe Detected in State Absent
    [2D54:15C0][2017-04-07T12:24:01]i000: Visual C/C++ Runtime 2015
    [2D54:15C0][2017-04-07T12:24:01]i101: Detected package: ROpen.msi, state: Present, cached: Complete
    [2D54:15C0][2017-04-07T12:24:01]i104: Detected package: ROpen.msi, feature: ProductFeature, state: Local
    [2D54:15C0][2017-04-07T12:24:01]i104: Detected package: ROpen.msi, feature: MKL, state: Local
    [2D54:15C0][2017-04-07T12:24:01]i101: Detected package: NetFx40Web, state: Present, cached: None
    [2D54:15C0][2017-04-07T12:24:01]i101: Detected package: VCRT_12.0.30501.0_1033.exe, state: Absent, cached: Complete
    [2D54:15C0][2017-04-07T12:24:01]i101: Detected package: VCRT_14.0.24215.0_1033.exe, state: Absent, cached: Complete
    [2D54:15C0][2017-04-07T12:24:01]i199: Detect complete, result: 0x0
    [2D54:15C0][2017-04-07T12:24:08]i200: Plan begin, 4 packages, action: Uninstall
    [2D54:15C0][2017-04-07T12:24:08]w321: Skipping dependency registration on package with no dependency providers: VCRT_14.0.24215.0_1033.exe
    [2D54:15C0][2017-04-07T12:24:08]w321: Skipping dependency registration on package with no dependency providers: VCRT_12.0.30501.0_1033.exe
    [2D54:15C0][2017-04-07T12:24:08]w321: Skipping dependency registration on package with no dependency providers: NetFx40Web
    [2D54:15C0][2017-04-07T12:24:08]i204: Plan 2 msi features for package: ROpen.msi
    [2D54:15C0][2017-04-07T12:24:08]i203: Planned feature: ProductFeature, state: Local, default requested: Unknown, ba requested: Absent, execute action: Remove, rollback action: AddLocal
    [2D54:15C0][2017-04-07T12:24:08]i203: Planned feature: MKL, state: Local, default requested: Unknown, ba requested: Absent, execute action: Remove, rollback action: AddLocal
    [2D54:15C0][2017-04-07T12:24:08]i000: Setting string variable 'WixBundleRollbackLog_ROpen.msi' to value 'C:\Users\andre\AppData\Local\Temp\Microsoft_R_Open_20170407122401_000_ROpen.msi_rollback.log'
    [2D54:15C0][2017-04-07T12:24:08]i000: Setting string variable 'WixBundleLog_ROpen.msi' to value 'C:\Users\andre\AppData\Local\Temp\Microsoft_R_Open_20170407122401_000_ROpen.msi.log'
    [2D54:15C0][2017-04-07T12:24:08]i201: Planned package: VCRT_14.0.24215.0_1033.exe, state: Absent, default requested: None, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
    [2D54:15C0][2017-04-07T12:24:08]i201: Planned package: VCRT_12.0.30501.0_1033.exe, state: Absent, default requested: None, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
    [2D54:15C0][2017-04-07T12:24:08]i201: Planned package: NetFx40Web, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [2D54:15C0][2017-04-07T12:24:08]i201: Planned package: ROpen.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
    [2D54:15C0][2017-04-07T12:24:08]i299: Plan complete, result: 0x0
    [2D54:15C0][2017-04-07T12:24:08]i300: Apply begin
    [2D54:15C0][2017-04-07T12:24:08]i399: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No
    [2D54:15C0][2017-04-07T12:24:10]i500: Shutting down, exit code: 0x0
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: CacheFolder = C:\Users\andre\AppData\Local\Temp\
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: InstallFolder = C:\Program Files\Microsoft\R Open
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: MediaFolder = C:\Users\andre\AppData\Local\Temp\
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: NETFRAMEWORK40 = 1
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: ProgramFiles64Folder = C:\Program Files\
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: SystemFolder = C:\WINDOWS\system32\
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: vc12x64Exists = 0
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: vc14x64Exists = 1
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: vc14x64Version = 14.0.24210.0
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: VersionNT64 = 10.0.0.0
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleAction = 3
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleElevated = 1
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleForcedRestartPackage = VCRT_14.0.24215.0_1033.exe
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleLog = C:\Users\andre\AppData\Local\Temp\Microsoft_R_Open_20170407122401.log
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleLog_ROpen.msi = C:\Users\andre\AppData\Local\Temp\Microsoft_R_Open_20170407122401_000_ROpen.msi.log
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleManufacturer = Microsoft
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleName = Microsoft R Open
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleOriginalSource = C:\Users\andre\Downloads\microsoft-r-open-3.3.3.exe
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\andre\Downloads\
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleProviderKey = {4d781a50-4464-430b-9d41-e50b34a26d7c}
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleRollbackLog_ROpen.msi = C:\Users\andre\AppData\Local\Temp\Microsoft_R_Open_20170407122401_000_ROpen.msi_rollback.log
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleTag =
    [2D54:15C0][2017-04-07T12:24:10]i410: Variable: WixBundleVersion = 3.3.3.0
    [2D54:15C0][2017-04-07T12:24:10]i007: Exit code: 0x0, restarting: No

    Friday, April 7, 2017 3:11 AM
  • I encountered the same issue: the installation went successfully but I can't switch the directory. After some trial and error, I found a trick to work around it: first select your target directory and click ok all the way down, at the last step before the final confirmation you will find the directory is switch to the defaults, now click "customize" and reselect your customized directory and repeat the OKs a second time, then you'll find the directory in the last confirmation screen is right. I don't know what caused the issue and indeed it's not user friendly for those who want to try MRO first time. Hope the R team will fix this issue.

    Thanks in advance.

    Xiaomo

    Friday, April 7, 2017 9:26 AM
  • April 7th download and install worked perfectly.  Thank you.

    Friday, April 7, 2017 3:42 PM
  • I have the same problem when trying to switch install directories. It keeps changing it back to /R Open as last dir.
    Monday, April 10, 2017 10:30 AM
  • Hi,

    The side by side installation with the 3.3.1 version failed, when trying to switch install directories. It keeps changing it back into the 3.3.1 version directory. Could you please confirm once the corrected installer has been rolled out.

    Thanks in advance.
    Wednesday, April 19, 2017 7:37 AM
  • I'm afraid nothing seems to work. It installs binaries in the 3.3.1 folder no matter what I do. I'm using the download from April 20th. For the moment, I'm just pointing VS to the 3.3.1 directory to get 3.3.3 .. but this is a bit "hacky". 
    Thursday, April 20, 2017 8:32 AM
  • Hi, all,

    The Windows installer has been updated on the Download page; the original issue was a problem with signing that prevented anything from being installed, and when we resolved that we found another issue with being unable to uninstall the bits. So again, apologies for any inconvenience. The help info and custom log locations will need to wait for a later release--but thanks for the requests! (Although the install docs document the /passive and /quiet switches which are currently the only public install switches.)

    Regards,

    Rich Calaway

    Microsoft R Release Manager


    I downloaded the latest Microsoft Machine Learning Server today, and the log file says the below.

    [06A4:1DC0][2017-10-06T05:05:47]i001: Burn v3.10.1.2213, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Financial Applications\en_machine_learning_server_for_windows_x64_11452137\MLS921Win\ServerSetup.exe
    [06A4:1DC0][2017-10-06T05:05:47]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Microsoft\ML Server'
    [06A4:1DC0][2017-10-06T05:05:47]i000: Initializing string variable 'CacheFolder' to value '[TempFolder]'
    [06A4:1DC0][2017-10-06T05:05:47]i000: Initializing string variable 'MediaFolder' to value '[TempFolder]'
    [06A4:1DC0][2017-10-06T05:05:47]i009: Command Line: '/offline /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full /install /full'
    [06A4:1DC0][2017-10-06T05:05:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\CHOICL~1.MLI\AppData\Local\Temp\Microsoft_Machine_Learning_Server_20171006050548.log'
    [06A4:1DC0][2017-10-06T05:05:48]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Financial Applications\en_machine_learning_server_for_windows_x64_11452137\MLS921Win\ServerSetup.exe'
    [06A4:1DC0][2017-10-06T05:05:48]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Financial Applications\en_machine_learning_server_for_windows_x64_11452137\MLS921Win\'
    [06A4:1DC0][2017-10-06T05:05:48]i000: Setting string variable 'WixBundleName' to value 'Microsoft Machine Learning Server'
    [06A4:1DC0][2017-10-06T05:05:48]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft'
    [06A4:1DC0][2017-10-06T05:05:48]i000: Loading managed bootstrapper application.
    [06A4:1DC0][2017-10-06T05:05:48]i000: Creating BA thread to run asynchronously.
    [06A4:0D20][2017-10-06T05:05:48]i000: Entered RInstaller.dll
    [06A4:1DC0][2017-10-06T05:05:48]i500: Shutting down, exit code: 0x0
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: CacheFolder = C:\Users\CHOICL~1.MLI\AppData\Local\Temp\
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: InstallFolder = C:\Program Files\Microsoft\ML Server
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: MediaFolder = C:\Users\CHOICL~1.MLI\AppData\Local\Temp\
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: ProgramFiles64Folder = C:\Program Files\
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: TempFolder = C:\Users\CHOICL~1.MLI\AppData\Local\Temp\
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleAction = 5
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleElevated = 0
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleLog = C:\Users\CHOICL~1.MLI\AppData\Local\Temp\Microsoft_Machine_Learning_Server_20171006050548.log
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleManufacturer = Microsoft
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleName = Microsoft Machine Learning Server
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleOriginalSource = C:\Financial Applications\en_machine_learning_server_for_windows_x64_11452137\MLS921Win\ServerSetup.exe
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleOriginalSourceFolder = C:\Financial Applications\en_machine_learning_server_for_windows_x64_11452137\MLS921Win\
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleProviderKey = {1673c854-4e16-4c70-accb-563e5ac7a2c4}
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleTag = 
    [06A4:1DC0][2017-10-06T05:05:48]i410: Variable: WixBundleVersion = 9.2.1.1360
    [06A4:1DC0][2017-10-06T05:05:48]i007: Exit code: 0x0, restarting: No

    I use Windows Server 2012 R2 on Azure.  As you can see it indicates that the installation is "shutting down with exit code 0x0".  I do not see any meaningful error message on WHY it is shutting down.

    Please help,

    Friday, October 6, 2017 9:19 AM
  • The same problem appears to have resurfaced with version 3.5.0

    Do you have any tips?

    Monday, June 25, 2018 2:39 PM
  • Can you paste your Windows installer log file output to this thread below?

    The MRO log files can be found in the following directory on your system:

    C:\Users\<yourlogin>\AppData\Local\Temp

    They will all begin with the name:

    Microsoft_R_Open_<year>_<month>_<day><number>_000

    I would like to take a look at the log file to see if it contains an error message that points us to the installation problem.

    Thanks and sorry that you are having a problem with the install.

    Monday, June 25, 2018 4:57 PM