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ANOTHER Windows Server 2008 can't load/refresh Roles/Features in Server Manager, and fails SP2 update (error 0x800B0100). RRS feed

  • Question

  • I ran KB947821:
    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6001.22375
    Package Version 5.0
    2009-09-21 00:13

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_92_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB948465_server_0~31bf3856ad364e35~amd64~~6.0.1.18005.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB948465_server~31bf3856ad364e35~amd64~~6.0.1.18005.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.mum  
    (f) CBS MUM Missing 0x00000002 servicing\packages\VistaSP2-KB948465~31bf3856ad364e35~amd64~~6.0.0.18005.mum  

    Checking component store
    Summary:
    Seconds executed: 407
     Found 5 errors
      CBS MUM Missing Total Count: 5

    Monday, September 21, 2009 3:16 PM

Answers

  • Hi,

     

    But you said "ANOTHER Windows Server 2008 can't load/refresh Roles/Features in Server Manager, and fails SP2 update (error 0x800B0100)". So I thought you have another Windows Server 2008 computers.

     

    Now please download the files from the following site to C:\Windows\servicing\Packages to replace the old files:

     

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=df25d75c-21fb-4598-ab24-6369755be2d5

     

    Password: qu%q8!XH#z

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    • Marked as answer by intractable Thursday, September 24, 2009 4:45 PM
    Wednesday, September 23, 2009 2:36 AM

All replies

  • Hi,

     

    Please copy these files from a working machine.

     

    Tim Quan - MSFT

    Tuesday, September 22, 2009 7:39 AM
  • I have no other windows 2008 servers. I don't even have Vista machines.

    Dawn Scholle

    Tuesday, September 22, 2009 12:27 PM
  • Hi,

     

    But you said "ANOTHER Windows Server 2008 can't load/refresh Roles/Features in Server Manager, and fails SP2 update (error 0x800B0100)". So I thought you have another Windows Server 2008 computers.

     

    Now please download the files from the following site to C:\Windows\servicing\Packages to replace the old files:

     

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=df25d75c-21fb-4598-ab24-6369755be2d5

     

    Password: qu%q8!XH#z

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    • Marked as answer by intractable Thursday, September 24, 2009 4:45 PM
    Wednesday, September 23, 2009 2:36 AM
  • Worked like a charm, just like for all the other threads (that's what I meant by 'ANOTHER', there seems to be a lot of this going around!).

    Thanks,

    Dawn Scholle
    Thursday, September 24, 2009 4:46 PM
  • I have the same problem, please help
    Monday, November 30, 2009 1:21 PM
  • Download the file from the following site and extract it. Copy the files to C:\Windows\servicing\Packages to replace the old files.

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=38a52950-0ca3-489e-b008-aa297c635d40

    Password: w]47pJq_2xd

    Tuesday, December 1, 2009 2:47 AM
  • We have a Windows Server 2008 SP1 64 bit that appears to have the same problem - Server Manager never completes the "Collecting Data..." phase.

    The file referenced in the previuos note is hotfix.rar.

    1. Is this for 64 bit Windows Server 2008 SP1? 
    2. how does one "extract" files from a .rar file?
    3. is there a KB article that documents this problem and the fix for it?
    4. what is the root cause of this problem so we can at least attempt to avoid it in the future?
    Bruce Sanderson
    Tuesday, December 1, 2009 8:55 PM
  • Bruce,

    .rar files can be opened/extracted by WinRAR (www.rarlabs.com, trialware) or 7zip (www.7zip.com, open source/freeware).

    Matt
    Tuesday, December 1, 2009 10:40 PM
  • Thanks, Mat.
    I guess it just seems strange why someone in Microsoft is using the .rar format instead of .zip (or self extracting executable) that is natively supported in Windows and used extensively by Microsoft and other organizations for all sorts of things!

    Bruce Sanderson
    Tuesday, December 1, 2009 11:42 PM
  • 1. Is this for 64 bit Windows Server 2008 SP1?  Yes.

    2. how does one "extract" files from a .rar file? Use Winrar or 7zip. Sorry, I should compress them in a .zip file. If you need the .zip file, please let me know.

    3. is there a KB article that documents this problem and the fix for it? Not yet.

    4. what is the root cause of this problem so we can at least attempt to avoid it in the future? The cause is that certain packages are missing or corrupt. After we replace these files, the issue will be resolved.

    Wednesday, December 2, 2009 1:58 AM
  • I've downloaded and extracted the files (used 7Zip as suggested by Matt). I'm logged on at the server with a user account that is member of the local Adminstrators group. When I try to copy the files as suggested, I get Access Denied. I tried with Windows Explorer and with XCopy in an elevated Command Prompt. When I examine the permissions on the %systemroot%\servicing\packages folder I see that only "TrustedInstaller" has permission to change anything in this folder. SYSTEM, Administrators and Users all have just Read & execute, List folder contents and Read permissions. We have not altered the permissions on this folder as far as I know - I beleive that these are the default permissions. Administrators do not have the Change Permissions permission either. Pardon my ignorance in this, but how do you suggest I copy the files into this folder?
    Bruce Sanderson
    Wednesday, December 2, 2009 2:41 AM
  • Hi,

     

    This can occur if you do not have enough permission to modify this folder. Let’s take ownership this folder:

     

    Right-click the Package folder. On the Security tab, click Advanced. On the Owner tab, click Edit. Select your current account in the “Change owner to:” list and click OK. Click OK again. Close the “Advanced Security Settings for Packages” window. Click Edit, click Add, type Everyone in the box and click OK. Click Everyone in the “Group or user names:” list, check the box below Allow and beside Full Control. Click OK. Click Yes. If you receive an error message, click Cancel and click OK.

     

    Now you should be able to copy the files into the Package folder.

     

    After copying the folder, let’s change the ownership back:

     

    Right-click the Package folder. On the Security tab, click Advanced. On the Owner tab, click Edit. Click Other users or groups…, click Location, click your computer (the first one) and click OK. In the box, type NT Service\TrustedInstaller and click OK. Click OK twice. On the “Permissions for Packages” window, click Everyone and click Remove. Click OK and click Yes. If you receive an error message, click Cancel and click OK.

     

    Tim Quan - MSFT

     

    Wednesday, December 2, 2009 4:00 AM
  • Thanks, Tim.  I contemplated taking ownership, but was reluctant to do so without your indication that this is the route to follow; your instructions were perfect!

    The problem did persist until the server was restarted, but now (after the restart) appears to have corrected the problem - Server Manager, including, Roles, Features and Disk Management as well as Windows Update are working normally.

    Thanks again for your help!
    Bruce Sanderson
    Wednesday, December 2, 2009 8:35 PM
  • Unfortunatlly, this problem has resurfaced this morning on the server which was fixed yesterday and also on another, almost identical, server today.

    1. Would this problem be permanently corrected by installing Server 2008 Service Pack 2?

    2. What other action need to be taken to permanently correct this problem on Server 2008 RTM?
    Bruce Sanderson
    Thursday, December 3, 2009 6:09 PM
  • Some additional information, which may be significant - I appologize for not providing this earlier.

    1. both the servers with this problem are 64 bit with the Hyper-V installed and several Virtual Machines running.  The operation of the Virtual Machines and the Hyper-V management tool are not affected.

    2. I'm evaluating the possible use of System Center Virtual Machine Manager 2008 R2.  This is NOT installed on either of these servers (its installed in a Virtual Machine running Windows Server 2008 R2 64 bit) which is hosted on a different physical server).

    I've tried to add both of the problematic servers as "hosts" in SCVMM.  In both cases, the Add Host "job" is "hung" with the "Adding..." status - they have been in this state for about 20 hours.  SCVMM shows both are at "0%" progess.  If I right click on the "job" in the SCVMM Management Console, the "Cancel" selection is greyed out (disabled - not available).

    I'm not certain of this, but it seems that the problem that is the subject of this thread started to happen when I started to evaluate System Center Virtual Machine Manager.  I can't say that the problem started coincidentally with the attempt to add them as "hosts" in SCVMM, but this may well be the case.

    On the problematic machines, there is now a "service" called VMMInstallDetector.  This service is in the "Starting" state - it never goes into the "Running" state.  No PID is assigned to this service - since it is not "running" and has no PID, there does not appear to be a way to terminate it.  I also notice that the VMM service account (a domain account) has not been added to the local Administrators group, nor has the Virtual Machine Manager Agent service been installed.

    None of these machines are "business critical", whcih is why I chose to use them during the SCVMM evaluation - they are used for hosting Development, experimental and some support virtual machines.


    Bruce Sanderson
    Thursday, December 3, 2009 7:33 PM
  • Tim, are the files you speak of here available now on the MS support site.   I am having the same problem with my Win2008 R2 VMs hanging when collecting information.

    Thanks

    Thursday, June 17, 2010 6:15 PM
  • Hi , I am having the same problem with 2008 R2 server. No service pack applied.

    Unable to add or remove features or roles or even view previously applied features or roles.

    Error: Cannot disply data until computer is restarted

    Console cannot refresh until computer is restarted.

    Had a problem with the VM on Citrix XenServer also a domain controller which had to be forcefully removed from AD.

    Any help greatly appreciated.

    Thursday, September 9, 2010 2:50 PM
  • I was having a problem really close to this.  I used the Windows Readiness tool and this was the output

    Unavailable repair files:

                winsxs\manifests\amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.0.6002.22651_none_8e2614c1436c6be1.manifest

                winsxs\manifests\amd64_microsoft-windows-font-truetype-verdana_31bf3856ad364e35_6.0.6002.18472_none_1c348ef5b4e88cf0.manifest

                winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-02_31bf3856ad364e35_6.0.6002.18472_none_a6945515d03f2289.manifest

                winsxs\manifests\amd64_microsoft-windows-font-truetype-arial_31bf3856ad364e35_6.0.6002.22651_none_d0dd1a447c240854.manifest

                winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-02_31bf3856ad364e35_6.0.6002.22651_none_a7329354e94d6e41.manifest

                winsxs\manifests\amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.0.6002.18472_none_8d87d6822a5e2029.manifest

                winsxs\manifests\amd64_microsoft-windows-font-truetype-arial_31bf3856ad364e35_6.0.6002.18472_none_d03edc056315bc9c.manifest

                winsxs\manifests\amd64_microsoft-windows-font-truetype-verdana_31bf3856ad364e35_6.0.6002.22651_none_1cd2cd34cdf6d8a8.manifest

    So all I did was copy the Verdana and Tahoma fonts from a working 2008 machine and voila, Server Manager and Event Viewer started working again.  I spent DAYS on this problem.  I hope this helps some other people!

    Friday, July 22, 2011 10:01 PM
  • I am having the same issue.  How do I get this hotfix?

     

    Wednesday, August 31, 2011 4:06 PM