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Black screen with mouse cusor issue RRS feed

  • Question

  • Hi all, we have a service dept here in our store in essex, england.

    We have 4 PCs, that all have the same issue and that is:

    will not boot into windows and OS of XP, Vista and 7 (all 3) and will only come up with a black screen and mouse cursor. will not boot off any cd drive internal or external. and will not boot into safe mode.

    if anyone can help us on this issue as we are kept well up to date on viruses and this is what we think it is any help at this point would be much appreciated by anyone who respondes.

    Many thanks


    Scott

    Tuesday, October 9, 2012 12:01 PM

All replies

  • Hi,

    I suggest you take out the hard disks from one of the effected PC's.

    Add it to a computer that you can boot to safe mode with network to update and run antivirus and spyware software.

    If this works, then do the same for the others.


    Please bear in mind, that my answer is based on the details given in your post. The more I get the better the answer, Slan go foill, Paul

    Tuesday, October 9, 2012 3:09 PM
  • Probably your it is the problem regarding your  boot loader . Insert Winxp CD and go to Repair installation or go to XP recovery console and run

    fdisk /mbr

    Refer below link if above is not worked

    http://pcsupport.about.com/od/fixtheproblem/ht/repairbootini.htm


    Thanks, Renjith V R

    Thursday, October 11, 2012 5:50 PM