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PRINTER IS NOT RECOGNIZED RRS feed

  • Question

  • how do I access firewall to allow my wireless Kodak printer to work? ever since I installed windows 10 I keep getting the error that the print spooler is not responding but it won't allow me to uninstall and then reinstall. now it's saying that the viper protection cannot be located. help please
    Monday, June 6, 2016 3:23 PM

Answers

  • Hi luv4us,

    >>viper protection cannot be located

    Please temporary disable or uninstall AV and test again.

    >>ever since I installed windows 10 I keep getting the error that the print spooler is not responding but it won't allow me to uninstall and then reinstall. now it's saying that the viper protection cannot be located. help please

    Please refer to the following link to have a troubleshoot.
    Fix printer problems
    http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

    Try the following command line to reset the printer cache.
    net stop spooler
    del %systemroot%\System32\spool\printers\* /Q /F /S
    net start spooler

    >>how do I access firewall to allow my wireless Kodak printer to work?

    Check this link:

    Network Printer Ports

    https://technet.microsoft.com/en-us/library/cc728404(v=ws.10).aspx

    Or you could perform a network capture to trace the traffic of printer,and you will find out which protocol and ports  used by printer.

    ________________________________________
    Best Regards,
    Cartman
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    Tuesday, June 7, 2016 2:13 AM