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Exchange 2016 - mail flow rules did not copy message to other mailbox? RRS feed

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    Hi,

    I created a mailbox called support@contonso.com and created a mail flow rules with criteria:-

    "if the message include any of these recipient in the TO or CC contain support@contonso.com then do the following BCC to recipient A@contonso.com & B@contonso.com"

    From outlook, using c@contonso.com emailed to support@contonso.com.
    In support@contonso.com received the email from c@contonso.com but there's no email received for A & B mailbox..

    Is my criteria incorrect? How can i copy message to A & B mailbox with mail flow rules?

    Thanks.

    Saturday, November 9, 2019 1:02 PM

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    Hi min777,

    According to the transport log you provided, the message doesn't seem to be processed by the transport rule you've created. 

    What you need to concern about may be its priority. 

    I recommend you to check the other rules with lower priority if "stop processing more rules" is ticked. Then see the issue if persists.

    Regards,

    Eric Yin

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Monday, November 11, 2019 6:59 AM

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    Hello

    Please show output for:
    Get-TransportRule -name rule name |fl
    and Get-MessageTrackingLog -receipient support@contonso.com -start 2019.11.09 |fl

    sorry my english

    Saturday, November 9, 2019 6:08 PM
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    Hi Sneff,

    Result from Get-transportrule:-

    RunspaceId                                    : 7a4877a8-f38d-44da-87c4-49432e7b1392
    Priority                                      : 4
    DlpPolicy                                     :
    DlpPolicyId                                   : 00000000-0000-0000-0000-000000000000
    Comments                                      :
    ManuallyModified                              : False
    ActivationDate                                :
    ExpiryDate                                    :
    Description                                   : If the message:
                                                            Is sent to 'support@contonso.com.my'
                                                    Take the following actions:
                                                            Blind carbon copy(Bcc) the message to 'exchangetest@contonso.com.my'
                                                            and Stop processing more rules
    RuleVersion                                   : 14.0.0.0
    Conditions                                    : {SentTo}
    Exceptions                                    :
    Actions                                       : {BlindCopyTo, StopRuleProcessing}
    State                                         : Enabled
    Mode                                          : Enforce
    RuleErrorAction                               : Ignore
    SenderAddressLocation                         : Header
    RuleSubType                                   : None
    UseLegacyRegex                                : False
    From                                          :
    FromMemberOf                                  :
    FromScope                                     :
    SentTo                                        : {support@contonso.com.my}
    SentToMemberOf                                :
    SentToScope                                   :
    BetweenMemberOf1                              :
    BetweenMemberOf2                              :
    ManagerAddresses                              :
    ManagerForEvaluatedUser                       :
    SenderManagementRelationship                  :
    ADComparisonAttribute                         :
    ADComparisonOperator                          :
    SenderADAttributeContainsWords                :
    SenderADAttributeMatchesPatterns              :
    RecipientADAttributeContainsWords             :
    RecipientADAttributeMatchesPatterns           :
    AnyOfToHeader                                 :
    AnyOfToHeaderMemberOf                         :
    AnyOfCcHeader                                 :
    AnyOfCcHeaderMemberOf                         :
    AnyOfToCcHeader                               :
    AnyOfToCcHeaderMemberOf                       :
    HasClassification                             :
    HasNoClassification                           : False
    SubjectContainsWords                          :
    SubjectOrBodyContainsWords                    :
    HeaderContainsMessageHeader                   :
    HeaderContainsWords                           :
    FromAddressContainsWords                      :
    SenderDomainIs                                :
    RecipientDomainIs                             :
    SubjectMatchesPatterns                        :
    SubjectOrBodyMatchesPatterns                  :
    HeaderMatchesMessageHeader                    :
    HeaderMatchesPatterns                         :
    FromAddressMatchesPatterns                    :
    AttachmentNameMatchesPatterns                 :
    AttachmentExtensionMatchesWords               :
    AttachmentPropertyContainsWords               :
    ContentCharacterSetContainsWords              :
    HasSenderOverride                             : False
    MessageContainsDataClassifications            :
    MessageContainsAllDataClassifications         :
    SenderIpRanges                                :
    SCLOver                                       :
    AttachmentSizeOver                            :
    MessageSizeOver                               :
    WithImportance                                :
    MessageTypeMatches                            :
    RecipientAddressContainsWords                 :
    RecipientAddressMatchesPatterns               :
    SenderInRecipientList                         :
    RecipientInSenderList                         :
    AttachmentContainsWords                       :
    AttachmentMatchesPatterns                     :
    AttachmentIsUnsupported                       : False
    AttachmentProcessingLimitExceeded             : False
    AttachmentHasExecutableContent                : False
    AttachmentIsPasswordProtected                 : False
    AnyOfRecipientAddressContainsWords            :
    AnyOfRecipientAddressMatchesPatterns          :
    ExceptIfFrom                                  :
    ExceptIfFromMemberOf                          :
    ExceptIfFromScope                             :
    ExceptIfSentTo                                :
    ExceptIfSentToMemberOf                        :
    ExceptIfSentToScope                           :
    ExceptIfBetweenMemberOf1                      :
    ExceptIfBetweenMemberOf2                      :
    ExceptIfManagerAddresses                      :
    ExceptIfManagerForEvaluatedUser               :
    ExceptIfSenderManagementRelationship          :
    ExceptIfADComparisonAttribute                 :
    ExceptIfADComparisonOperator                  :
    ExceptIfSenderADAttributeContainsWords        :
    ExceptIfSenderADAttributeMatchesPatterns      :
    ExceptIfRecipientADAttributeContainsWords     :
    ExceptIfRecipientADAttributeMatchesPatterns   :
    ExceptIfAnyOfToHeader                         :
    ExceptIfAnyOfToHeaderMemberOf                 :
    ExceptIfAnyOfCcHeader                         :
    ExceptIfAnyOfCcHeaderMemberOf                 :
    ExceptIfAnyOfToCcHeader                       :
    ExceptIfAnyOfToCcHeaderMemberOf               :
    ExceptIfHasClassification                     :
    ExceptIfHasNoClassification                   : False
    ExceptIfSubjectContainsWords                  :
    ExceptIfSubjectOrBodyContainsWords            :
    ExceptIfHeaderContainsMessageHeader           :
    ExceptIfHeaderContainsWords                   :
    ExceptIfFromAddressContainsWords              :
    ExceptIfSenderDomainIs                        :
    ExceptIfRecipientDomainIs                     :
    ExceptIfSubjectMatchesPatterns                :
    ExceptIfSubjectOrBodyMatchesPatterns          :
    ExceptIfHeaderMatchesMessageHeader            :
    ExceptIfHeaderMatchesPatterns                 :
    ExceptIfFromAddressMatchesPatterns            :
    ExceptIfAttachmentNameMatchesPatterns         :
    ExceptIfAttachmentExtensionMatchesWords       :
    ExceptIfAttachmentPropertyContainsWords       :
    ExceptIfContentCharacterSetContainsWords      :
    ExceptIfSCLOver                               :
    ExceptIfAttachmentSizeOver                    :
    ExceptIfMessageSizeOver                       :
    ExceptIfWithImportance                        :
    ExceptIfMessageTypeMatches                    :
    ExceptIfRecipientAddressContainsWords         :
    ExceptIfRecipientAddressMatchesPatterns       :
    ExceptIfSenderInRecipientList                 :
    ExceptIfRecipientInSenderList                 :
    ExceptIfAttachmentContainsWords               :
    ExceptIfAttachmentMatchesPatterns             :
    ExceptIfAttachmentIsUnsupported               : False
    ExceptIfAttachmentProcessingLimitExceeded     : False
    ExceptIfAttachmentHasExecutableContent        : False
    ExceptIfAttachmentIsPasswordProtected         : False
    ExceptIfAnyOfRecipientAddressContainsWords    :
    ExceptIfAnyOfRecipientAddressMatchesPatterns  :
    ExceptIfHasSenderOverride                     : False
    ExceptIfMessageContainsDataClassifications    :
    ExceptIfMessageContainsAllDataClassifications :
    ExceptIfSenderIpRanges                        :
    PrependSubject                                :
    SetAuditSeverity                              :
    ApplyClassification                           :
    ApplyHtmlDisclaimerLocation                   :
    ApplyHtmlDisclaimerText                       :
    ApplyHtmlDisclaimerFallbackAction             :
    ApplyRightsProtectionTemplate                 :
    SetSCL                                        :
    SetHeaderName                                 :
    SetHeaderValue                                :
    RemoveHeader                                  :
    AddToRecipients                               :
    CopyTo                                        :
    BlindCopyTo                                   : {exchangetest@contonso.com.my}
    AddManagerAsRecipientType                     :
    ModerateMessageByUser                         :
    ModerateMessageByManager                      : False
    RedirectMessageTo                             :
    RejectMessageEnhancedStatusCode               :
    RejectMessageReasonText                       :
    DeleteMessage                                 : False
    Disconnect                                    : False
    Quarantine                                    : False
    SmtpRejectMessageRejectText                   :
    SmtpRejectMessageRejectStatusCode             :
    LogEventText                                  :
    StopRuleProcessing                            : True
    SenderNotificationType                        :
    GenerateIncidentReport                        :
    IncidentReportContent                         :
    RouteMessageOutboundConnector                 :
    RouteMessageOutboundRequireTls                : False
    ApplyOME                                      : False
    RemoveOME                                     : False
    OMEExpiryDays                                 : 0
    GenerateNotification                          :
    Identity                                      : Test rule
    ImmutableId                                   : 5ee55366-f334-43f7-8051-ff0c1e03c3b4
    OrganizationId                                :
    Name                                          : Test rule
    IsValid                                       : True
    WhenChanged                                   : 11/9/2019 10:48:52 PM
    ExchangeVersion                               : 0.1 (8.0.535.0)
    ObjectState                                   : Unchanged

    Get-messagetrackinglog -recipient result:-


    RunspaceId              : 7a4877a8-f38d-44da-87c4-49432e7b1392
    Timestamp               : 11/9/2019 10:49:10 PM
    ClientIp                : ::1
    ClientHostname          : contonsoEXCHG01
    ServerIp                :
    ServerHostname          : contonsoEXCHG01.contonso.com.my
    SourceContext           : MDB:30e3494e-9f86-406c-a924-65a664869032, Mailbox:341753b4-1cf3-418b-a959-56d09c4ef4cf,
                              Event:2368656, MessageClass:IPM.Note, CreationTime:2019-11-09T14:49:09.569Z,
                              ClientType:MOMT, SubmissionAssistant:MailboxTransportSubmissionEmailAssistant
    Source                  : STOREDRIVER
    EventId                 : SUBMIT
    InternalMessageId       :
    Recipients              : {support@contonso.com.my}
    RecipientStatus         : {}
    TotalBytes              :
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test email 1049pm
    Sender                  : c@contonso.com.my
    ReturnPath              :
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        :
    MessageInfo             : 2019-11-09T14:49:09.569Z;LSRV=contonsoEXCHG01.contonso.com.my:TOTAL-SUB=0.434|SA=0.266|MTSS=0.168(MTSSD
                              =0.168(MTSSDA=0.003|MTSSDC=0.036|SDSSO=0.115(SMSC=0.005|SMS=0.108)|X-MTSSDPL=0.035|X-MTSSDSS=
                              0.004))
    EventData               : {[ItemEntryId, 00-00-00-00-B1-DA-9F-D6-26-CB-E9-42-8E-CA-08-BD-76-08-04-DD-07-00-48-03-FB-CF-
                              A0-B3-D7-4B-A7-96-B5-28-80-18-3A-0B-00-00-00-00-01-0B-00-00-48-03-FB-CF-A0-B3-D7-4B-A7-96-B5-
                              28-80-18-3A-0B-00-00-95-18-B8-D2-00-00], [DeliveryPriority, Normal]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1591.008

    Sunday, November 10, 2019 8:16 AM
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    Hello

    Rule looks like ok.
    only one exchange server have got?
    in first 3 rule havent got rule for support@contonso.com.my with StopRuleProcessing ?

    sorry my english

    Sunday, November 10, 2019 12:47 PM
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    Hi min777,

    According to the transport log you provided, the message doesn't seem to be processed by the transport rule you've created. 

    What you need to concern about may be its priority. 

    I recommend you to check the other rules with lower priority if "stop processing more rules" is ticked. Then see the issue if persists.

    Regards,

    Eric Yin

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Monday, November 11, 2019 6:59 AM
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    Hi,

    I am writing here to confirm with you how the thing going now?

    If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

    Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

    Regards,

    Eric Yin

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, November 14, 2019 10:27 AM
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    Hi, I'm here to confirm with you if your issue has been resolved. If the problem is successfully solved, you can share your solution and mark them or the helpful reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

    Regards,

    Eric Yin

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 2, 2019 1:28 AM