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Exchange 2016 - mail flow rules did not copy message to other mailbox?

Question
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Hi,
I created a mailbox called support@contonso.com and created a mail flow rules with criteria:-"if the message include any of these recipient in the TO or CC contain support@contonso.com then do the following BCC to recipient A@contonso.com & B@contonso.com"
From outlook, using c@contonso.com emailed to support@contonso.com.
In support@contonso.com received the email from c@contonso.com but there's no email received for A & B mailbox..
Is my criteria incorrect? How can i copy message to A & B mailbox with mail flow rules?
Thanks.Saturday, November 9, 2019 1:02 PM
Answers
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Hi min777,
According to the transport log you provided, the message doesn't seem to be processed by the transport rule you've created.
What you need to concern about may be its priority.
I recommend you to check the other rules with lower priority if "stop processing more rules" is ticked. Then see the issue if persists.
Regards,
Eric Yin
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Edited by Eric_YinMicrosoft contingent staff Monday, November 11, 2019 7:05 AM
- Proposed as answer by Eric_YinMicrosoft contingent staff Tuesday, November 12, 2019 10:27 AM
- Marked as answer by Edward van BiljonMVP Saturday, November 16, 2019 8:36 PM
Monday, November 11, 2019 6:59 AM
All replies
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Hello
Please show output for:
Get-TransportRule -name rule name |fl
and Get-MessageTrackingLog -receipient support@contonso.com -start 2019.11.09 |flsorry my english
Saturday, November 9, 2019 6:08 PM -
Hi Sneff,
Result from Get-transportrule:-
RunspaceId : 7a4877a8-f38d-44da-87c4-49432e7b1392
Priority : 4
DlpPolicy :
DlpPolicyId : 00000000-0000-0000-0000-000000000000
Comments :
ManuallyModified : False
ActivationDate :
ExpiryDate :
Description : If the message:
Is sent to 'support@contonso.com.my'
Take the following actions:
Blind carbon copy(Bcc) the message to 'exchangetest@contonso.com.my'
and Stop processing more rules
RuleVersion : 14.0.0.0
Conditions : {SentTo}
Exceptions :
Actions : {BlindCopyTo, StopRuleProcessing}
State : Enabled
Mode : Enforce
RuleErrorAction : Ignore
SenderAddressLocation : Header
RuleSubType : None
UseLegacyRegex : False
From :
FromMemberOf :
FromScope :
SentTo : {support@contonso.com.my}
SentToMemberOf :
SentToScope :
BetweenMemberOf1 :
BetweenMemberOf2 :
ManagerAddresses :
ManagerForEvaluatedUser :
SenderManagementRelationship :
ADComparisonAttribute :
ADComparisonOperator :
SenderADAttributeContainsWords :
SenderADAttributeMatchesPatterns :
RecipientADAttributeContainsWords :
RecipientADAttributeMatchesPatterns :
AnyOfToHeader :
AnyOfToHeaderMemberOf :
AnyOfCcHeader :
AnyOfCcHeaderMemberOf :
AnyOfToCcHeader :
AnyOfToCcHeaderMemberOf :
HasClassification :
HasNoClassification : False
SubjectContainsWords :
SubjectOrBodyContainsWords :
HeaderContainsMessageHeader :
HeaderContainsWords :
FromAddressContainsWords :
SenderDomainIs :
RecipientDomainIs :
SubjectMatchesPatterns :
SubjectOrBodyMatchesPatterns :
HeaderMatchesMessageHeader :
HeaderMatchesPatterns :
FromAddressMatchesPatterns :
AttachmentNameMatchesPatterns :
AttachmentExtensionMatchesWords :
AttachmentPropertyContainsWords :
ContentCharacterSetContainsWords :
HasSenderOverride : False
MessageContainsDataClassifications :
MessageContainsAllDataClassifications :
SenderIpRanges :
SCLOver :
AttachmentSizeOver :
MessageSizeOver :
WithImportance :
MessageTypeMatches :
RecipientAddressContainsWords :
RecipientAddressMatchesPatterns :
SenderInRecipientList :
RecipientInSenderList :
AttachmentContainsWords :
AttachmentMatchesPatterns :
AttachmentIsUnsupported : False
AttachmentProcessingLimitExceeded : False
AttachmentHasExecutableContent : False
AttachmentIsPasswordProtected : False
AnyOfRecipientAddressContainsWords :
AnyOfRecipientAddressMatchesPatterns :
ExceptIfFrom :
ExceptIfFromMemberOf :
ExceptIfFromScope :
ExceptIfSentTo :
ExceptIfSentToMemberOf :
ExceptIfSentToScope :
ExceptIfBetweenMemberOf1 :
ExceptIfBetweenMemberOf2 :
ExceptIfManagerAddresses :
ExceptIfManagerForEvaluatedUser :
ExceptIfSenderManagementRelationship :
ExceptIfADComparisonAttribute :
ExceptIfADComparisonOperator :
ExceptIfSenderADAttributeContainsWords :
ExceptIfSenderADAttributeMatchesPatterns :
ExceptIfRecipientADAttributeContainsWords :
ExceptIfRecipientADAttributeMatchesPatterns :
ExceptIfAnyOfToHeader :
ExceptIfAnyOfToHeaderMemberOf :
ExceptIfAnyOfCcHeader :
ExceptIfAnyOfCcHeaderMemberOf :
ExceptIfAnyOfToCcHeader :
ExceptIfAnyOfToCcHeaderMemberOf :
ExceptIfHasClassification :
ExceptIfHasNoClassification : False
ExceptIfSubjectContainsWords :
ExceptIfSubjectOrBodyContainsWords :
ExceptIfHeaderContainsMessageHeader :
ExceptIfHeaderContainsWords :
ExceptIfFromAddressContainsWords :
ExceptIfSenderDomainIs :
ExceptIfRecipientDomainIs :
ExceptIfSubjectMatchesPatterns :
ExceptIfSubjectOrBodyMatchesPatterns :
ExceptIfHeaderMatchesMessageHeader :
ExceptIfHeaderMatchesPatterns :
ExceptIfFromAddressMatchesPatterns :
ExceptIfAttachmentNameMatchesPatterns :
ExceptIfAttachmentExtensionMatchesWords :
ExceptIfAttachmentPropertyContainsWords :
ExceptIfContentCharacterSetContainsWords :
ExceptIfSCLOver :
ExceptIfAttachmentSizeOver :
ExceptIfMessageSizeOver :
ExceptIfWithImportance :
ExceptIfMessageTypeMatches :
ExceptIfRecipientAddressContainsWords :
ExceptIfRecipientAddressMatchesPatterns :
ExceptIfSenderInRecipientList :
ExceptIfRecipientInSenderList :
ExceptIfAttachmentContainsWords :
ExceptIfAttachmentMatchesPatterns :
ExceptIfAttachmentIsUnsupported : False
ExceptIfAttachmentProcessingLimitExceeded : False
ExceptIfAttachmentHasExecutableContent : False
ExceptIfAttachmentIsPasswordProtected : False
ExceptIfAnyOfRecipientAddressContainsWords :
ExceptIfAnyOfRecipientAddressMatchesPatterns :
ExceptIfHasSenderOverride : False
ExceptIfMessageContainsDataClassifications :
ExceptIfMessageContainsAllDataClassifications :
ExceptIfSenderIpRanges :
PrependSubject :
SetAuditSeverity :
ApplyClassification :
ApplyHtmlDisclaimerLocation :
ApplyHtmlDisclaimerText :
ApplyHtmlDisclaimerFallbackAction :
ApplyRightsProtectionTemplate :
SetSCL :
SetHeaderName :
SetHeaderValue :
RemoveHeader :
AddToRecipients :
CopyTo :
BlindCopyTo : {exchangetest@contonso.com.my}
AddManagerAsRecipientType :
ModerateMessageByUser :
ModerateMessageByManager : False
RedirectMessageTo :
RejectMessageEnhancedStatusCode :
RejectMessageReasonText :
DeleteMessage : False
Disconnect : False
Quarantine : False
SmtpRejectMessageRejectText :
SmtpRejectMessageRejectStatusCode :
LogEventText :
StopRuleProcessing : True
SenderNotificationType :
GenerateIncidentReport :
IncidentReportContent :
RouteMessageOutboundConnector :
RouteMessageOutboundRequireTls : False
ApplyOME : False
RemoveOME : False
OMEExpiryDays : 0
GenerateNotification :
Identity : Test rule
ImmutableId : 5ee55366-f334-43f7-8051-ff0c1e03c3b4
OrganizationId :
Name : Test rule
IsValid : True
WhenChanged : 11/9/2019 10:48:52 PM
ExchangeVersion : 0.1 (8.0.535.0)
ObjectState : UnchangedGet-messagetrackinglog -recipient result:-
RunspaceId : 7a4877a8-f38d-44da-87c4-49432e7b1392
Timestamp : 11/9/2019 10:49:10 PM
ClientIp : ::1
ClientHostname : contonsoEXCHG01
ServerIp :
ServerHostname : contonsoEXCHG01.contonso.com.my
SourceContext : MDB:30e3494e-9f86-406c-a924-65a664869032, Mailbox:341753b4-1cf3-418b-a959-56d09c4ef4cf,
Event:2368656, MessageClass:IPM.Note, CreationTime:2019-11-09T14:49:09.569Z,
ClientType:MOMT, SubmissionAssistant:MailboxTransportSubmissionEmailAssistant
Source : STOREDRIVER
EventId : SUBMIT
InternalMessageId :
Recipients : {support@contonso.com.my}
RecipientStatus : {}
TotalBytes :
RecipientCount : 1
RelatedRecipientAddress :
Reference :
MessageSubject : test email 1049pm
Sender : c@contonso.com.my
ReturnPath :
Directionality : Originating
TenantId :
OriginalClientIp :
MessageInfo : 2019-11-09T14:49:09.569Z;LSRV=contonsoEXCHG01.contonso.com.my:TOTAL-SUB=0.434|SA=0.266|MTSS=0.168(MTSSD
=0.168(MTSSDA=0.003|MTSSDC=0.036|SDSSO=0.115(SMSC=0.005|SMS=0.108)|X-MTSSDPL=0.035|X-MTSSDSS=
0.004))
EventData : {[ItemEntryId, 00-00-00-00-B1-DA-9F-D6-26-CB-E9-42-8E-CA-08-BD-76-08-04-DD-07-00-48-03-FB-CF-
A0-B3-D7-4B-A7-96-B5-28-80-18-3A-0B-00-00-00-00-01-0B-00-00-48-03-FB-CF-A0-B3-D7-4B-A7-96-B5-
28-80-18-3A-0B-00-00-95-18-B8-D2-00-00], [DeliveryPriority, Normal]}
TransportTrafficType : Email
SchemaVersion : 15.01.1591.008Sunday, November 10, 2019 8:16 AM -
Hello
Rule looks like ok.
only one exchange server have got?
in first 3 rule havent got rule for support@contonso.com.my with StopRuleProcessing ?sorry my english
Sunday, November 10, 2019 12:47 PM -
Hi min777,
According to the transport log you provided, the message doesn't seem to be processed by the transport rule you've created.
What you need to concern about may be its priority.
I recommend you to check the other rules with lower priority if "stop processing more rules" is ticked. Then see the issue if persists.
Regards,
Eric Yin
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Edited by Eric_YinMicrosoft contingent staff Monday, November 11, 2019 7:05 AM
- Proposed as answer by Eric_YinMicrosoft contingent staff Tuesday, November 12, 2019 10:27 AM
- Marked as answer by Edward van BiljonMVP Saturday, November 16, 2019 8:36 PM
Monday, November 11, 2019 6:59 AM -
Hi,
I am writing here to confirm with you how the thing going now?
If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.
Just checking in to see if above information was helpful. Please let us know if you would like further assistance.
Regards,
Eric Yin
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
Thursday, November 14, 2019 10:27 AM -
Hi, I'm here to confirm with you if your issue has been resolved. If the problem is successfully solved, you can share your solution and mark them or the helpful reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.
Regards,
Eric Yin
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
Monday, December 2, 2019 1:28 AM