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Blue Screen question RRS feed

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  • Guess I should provide more info - Running Windows 7 SP 1.  Using Microsoft Security Essentials.  Please let me know what other info you might need to help out on my blue screen issue and I'm happy to provide it.

    thx~

    Hilary

    Monday, April 18, 2011 5:51 PM
  • Great!  2 more today.  No rhyme or reason to receiving them.  First one today was when i was uploading pictures from my camera into picasa and the 2nd one happened when i unplugged my phone from my pc.

    Here are the files:

    http://cid-ebdc1230e711fe39.office.live.com/self.aspx/.Documents/041811-19484-01.zip

     

    Thanks for any help!

     

    Hilary

    Monday, April 18, 2011 9:09 PM
  • Me once again.  Got 2 more today.  It seems when I disconnect my phone from my pc it gives me the bsod.  This has never happened before and nothing has changed on my laptop or my phone.

    Here are all files so far from today:

    http://cid-ebdc1230e711fe39.office.live.com/self.aspx/.Documents/041811-18486-01.zip

     

    again - thanks for any help!  i'm about to lose my mind!

    Hilary

    Tuesday, April 19, 2011 12:09 AM
  • Other than the blue screen, is there any error being display? Does the blue screen lead to hang or shutdown?


    Tuesday, April 19, 2011 12:50 AM
    Answerer
  • there is an error that displays but it goes away too fast for me to write it down and when my pc comes back up it just tells me that windows experienced a problem but doesn't give any additional information.  It causes the pc to shutdown and restart every time.
    Tuesday, April 19, 2011 4:11 AM
  • Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you're outside the US please see http://support.microsoft.com for regional support phone numbers.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, April 21, 2011 11:50 AM
  • Hi,


    Since this is on a stand alone system not part of a domain please check with Answers
    for Support.

    Microsoft Answers - Forums
    http://answers.microsoft.com/en-us

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 22, 2011 2:54 AM