Agent not upload when logoff, but download is successfully

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  Hello,

  in organization exist some computers with synchronization problem.

  1. Computer do not want upload application on logoff (shell)

  2. Computer can download from store successfully

  3. The problem is for any account (old or new one)

  4. This problem exist for some computers (no for all). Computers have same settings, same permissions.

  5. Logoff takes 2-3 minutes

  I enabled debug mode. here some interesting strings:

  [3]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:55.979 [Microsoft-User Experience Virtualization-App Agent]Identity: Identity::GetOSSettingsRoamingState() - IsSettingSyncEnabled returned error. Error = 1

  [3]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:55.979 [Microsoft-User Experience Virtualization-App Agent]Identity: <-- Identity::GetUserLiveIdConnectedState()^~^15

  [3]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:55.979 [Microsoft-User Experience Virtualization-App Agent]UevCommon: --> Profile::GetProfileFromTemplate()

  [2]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:55.980 [Microsoft-User Experience Virtualization-App Agent]UevCommon: --> ProfileFactory::CreateProfile(Type)

  [2]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:55.980 [Microsoft-User Experience Virtualization-App Agent]UevCommon: <-- ProfileFactory::CreateProfile(Type)^~^0

  [2]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:55.980 [Microsoft-User Experience Virtualization-App Agent]UevCommon: Template::GetProfile() - Defaulting to profile Roaming for template Default_ThemeSettings.

  
  

  [2]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:56.065 [Microsoft-User Experience Virtualization-App Agent]Orchestrator: ImportSettingsWork::GetImportTimeout() - The import timeout will be disabled because the sync provider files are not in use.

  [2]2BFC.2BF0::‎2019‎-‎11‎-‎13 15:44:56.065 [Microsoft-User Experience Virtualization-App Agent]Orchestrator: ImportSettingsWork::GetImportTimeout() - Timeout = 4294967295 milliseconds.  I can`t find solution for this issues.  Please help me resolve it. Thank you.

  .............

  Synchronization success if I get error when logoff
  

  
  Other logs:

  Log Name:      System
  Source:        Service Control Manager
  Date:          11/13/2019 6:45:25 PM
  Event ID:      7009
  Task Category: None
  Level:         Error
  Keywords:      Classic
  User:          N/A
  Computer:      N-
  Description:
  A timeout was reached (30000 milliseconds) while waiting for the Sync Host_292a070 service to connect.Log Name:      System
  Source:        Microsoft-Windows-DistributedCOM
  Date:          11/13/2019 6:45:17 PM
  Event ID:      10010
  Task Category: None
  Level:         Error
  Keywords:      Classic
  User:          \sa.uevx
  Computer:      N-C
  Description:
  The server Microsoft.Windows.Cortana_1.11.6.17763_neutral_neutral_cw5n1h2txyewy!CortanaUI.AppX360dyffbd5crx5cph6sy881bkkccrbr0.mca did not register with DCOM within the required timeout.
  

  Log Name:      System
  Source:        Microsoft-Windows-DistributedCOM
  Date:          11/13/2019 6:44:37 PM
  Event ID:      10010
  Task Category: None
  Level:         Error
  Keywords:      Classic
  User:          \sa.uevx
  Computer:      N-
  Description:
  The server {D63B10C5-BB46-4990-A94F-E40B9D520160} did not register with DCOM within the required timeout.

  • Edited by Denis.Pasternak Wednesday, November 13, 2019 4:50 PM

  Wednesday, November 13, 2019 2:30 PM