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Using Windows Live Mail to access Outlook.com RRS feed

  • Question

  • I am trying to use the Windows Live Mail 2011 application on my Windows 7 desktop computer to access my Hotmail.com mail.  I can use a browser and log in to Hotmail.com with no problem, but I have had no success setting the WLM to connect.

    I have followed the instructions to set it up given in the Microsoft site headed "Set up an email app with Outlook.com" and the subheading "Windows Live Mail 2011 & 2012."  This gives a Server URL as https://mail.services.live.com/DeltaSync_v2.0.0/sync.aspx, and I question whether that is a correct server or not.  I have no way of verifying it.

    When I try to use the mail, I get the login error repeatedly "The email address or password is incorrect.  Please try again."  And I repeat that I can use a browser to log in with no problem - using the same email address and password.

    What am I missing?

    Tuesday, August 12, 2014 5:07 PM

Answers

  • Rjjewett

    These are the correct settings for outlook.com (assuming you want POP & Not IMAP).  BTW Hotmail/Outlook.com questions should be asked here

    If you’d like to manage your Outlook account using an email app, you’ll need to set up your POP3 or SMTP server and port settings in your email app. You’ll need the following info:

        POP3 server: pop3.live.com (port 995)
        SMTP server: smtp.live.com (port 25)

    If port 25 has been blocked in your network or by your ISP, you can set the SMTP port to 587 with TLS or SSL Encryption (depending on which email app you're us

    Choose the Secure Sockets Layer (SSL) option for both POP3 and SMTP connections.
    Choose the SMTP authentication for SMTP connections.
    Choose the outgoing server requires authentication option. (In most email apps, this option isn't checked by default.)


        User name: Enter your full email address.
        Password: Enter your Microsoft account password.
        If you don’t want email messages to be permanently deleted from your inbox after you download them to your mail program, select the Leave a copy of messages on the server option.

    Prevent losing email in Outlook.com when you've set up POP3

    Outlook.com has a feature that prevents losing email messages if you accidentally set up POP3 to delete them after reading them on the server. Here’s how it works:

        The first time that Outlook.com receives a POP3 instruction to delete email messages after reading from an email app, Outlook.com won't delete the messages. Instead, Outlook.com moves the email messages that were successfully downloaded by the email app into a POP folder and out of the inbox. The POP folder is available in the Folders list.

        Outlook.com keeps the email messages in the POP folder until you sign in to your Outlook.com account and verify whether Outlook.com should respect or ignore the POP3 delete command.

    To verify your POP3 settings:


        In the upper-right of the Outlook.com window, click Options, and then click More options.
        Under Managing Your Account, click Pop and deleting downloaded messages, and then select one of the following:
       
    Don’t let another program delete messages from Outlook.com. (If your other program is set to delete messages from the server, we’ll simply move them to a special POP folder. They won’t be deleted.)

    Do what my other program says—if it says to delete messages, then delete them.


        Click Save.


    Wanikiya and Dyami--Team Zigzag

    Wednesday, August 13, 2014 11:50 AM
    Moderator

All replies

  • Rjjewett

    These are the correct settings for outlook.com (assuming you want POP & Not IMAP).  BTW Hotmail/Outlook.com questions should be asked here

    If you’d like to manage your Outlook account using an email app, you’ll need to set up your POP3 or SMTP server and port settings in your email app. You’ll need the following info:

        POP3 server: pop3.live.com (port 995)
        SMTP server: smtp.live.com (port 25)

    If port 25 has been blocked in your network or by your ISP, you can set the SMTP port to 587 with TLS or SSL Encryption (depending on which email app you're us

    Choose the Secure Sockets Layer (SSL) option for both POP3 and SMTP connections.
    Choose the SMTP authentication for SMTP connections.
    Choose the outgoing server requires authentication option. (In most email apps, this option isn't checked by default.)


        User name: Enter your full email address.
        Password: Enter your Microsoft account password.
        If you don’t want email messages to be permanently deleted from your inbox after you download them to your mail program, select the Leave a copy of messages on the server option.

    Prevent losing email in Outlook.com when you've set up POP3

    Outlook.com has a feature that prevents losing email messages if you accidentally set up POP3 to delete them after reading them on the server. Here’s how it works:

        The first time that Outlook.com receives a POP3 instruction to delete email messages after reading from an email app, Outlook.com won't delete the messages. Instead, Outlook.com moves the email messages that were successfully downloaded by the email app into a POP folder and out of the inbox. The POP folder is available in the Folders list.

        Outlook.com keeps the email messages in the POP folder until you sign in to your Outlook.com account and verify whether Outlook.com should respect or ignore the POP3 delete command.

    To verify your POP3 settings:


        In the upper-right of the Outlook.com window, click Options, and then click More options.
        Under Managing Your Account, click Pop and deleting downloaded messages, and then select one of the following:
       
    Don’t let another program delete messages from Outlook.com. (If your other program is set to delete messages from the server, we’ll simply move them to a special POP folder. They won’t be deleted.)

    Do what my other program says—if it says to delete messages, then delete them.


        Click Save.


    Wanikiya and Dyami--Team Zigzag

    Wednesday, August 13, 2014 11:50 AM
    Moderator
  • Hi,

    Regarding Windows Live related issue, we'd better seek help in the following forum:

    http://answers.microsoft.com/en-us/windowslive/forum

    And if I could find something related, I will post back.

    Thank you for your understanding

    Best regards


    Michael Shao
    TechNet Community Support

    Wednesday, August 13, 2014 12:28 PM
    Moderator
  • This was the answer - as well as removing the double security to connect.
    Tuesday, August 19, 2014 1:20 PM