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iTunes won't opem RRS feed

  • Question

  • The last few days my computer will not shut down or log off properly.  It hangs at either the logging off or shutting down screen indefinitely, it does this about 90% of the time.  I also got a new iPhone the other day, and now I'm trying to, iTunes won't open for love nor money.  It opens up a Itunes*32 in task manager, that I can't kill.  I've tried removing it and reinstalling the 64 bit version, but it does the same thing, opens a Itunes*32 process but no window or anything else.  I'm using Win7 Ultimate 64 bit, Intel i7 920 processor. 6GB RAM ASUS P6TSE mobo Nvidia GTX 295 graphics and 2 250GB 5400rpm generic drives in a RAID 1 and a separate 40GB HDD and a network hard drive.  I spent a couple of hours on this last night, and I'm thinking about re-installing windows, which I don't really want to to.  Has anyone got any ideas?

    Thanks
    Oli

    Monday, January 4, 2010 11:49 AM

Answers

  • I eventually did a clean re-install of windows, which went smoothly, and now everything seems to be hunky dory.  I didn't try a BIOS update vegan fanatic, didn't see your post in time! never mind :)  Thanks for your help anyway guys.
    • Marked as answer by Linda Yan Friday, January 8, 2010 6:09 AM
    Wednesday, January 6, 2010 8:59 PM

All replies

  • Hi,

    When did this issue first occur? Is there any connection between the shut down issue and iTuns? Disconnecting all external device but necessary ones (Mouse and keyboard) and shut down again.

    Try system restore if this issue occurs recently.

    Where did you download the iTunes? Make sure it is the proper edition.

    I will suggest test the issue in clean boot. This method will disable loading program or service from start up to avoid any conflict for other third party software.
     
    1. Click "Start",and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Click "OK" to restart your computer to Selective Startup environment.
    5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
    6. Check whether or not the PC will shut down properly in this environment.
     
     
    Tuesday, January 5, 2010 6:21 AM
  • Hi Magon, thanks for the reply, I've tried this, and it still doesn't ____ down or log off.  iTunes still doesn't work, but now I CAN kill the process in Task Manager, but it's still the iTunes*32 process, even though I have installed the 64 bit version.
    Tuesday, January 5, 2010 9:39 PM
  • I eventually did a clean re-install of windows, which went smoothly, and now everything seems to be hunky dory.  I didn't try a BIOS update vegan fanatic, didn't see your post in time! never mind :)  Thanks for your help anyway guys.
    • Marked as answer by Linda Yan Friday, January 8, 2010 6:09 AM
    Wednesday, January 6, 2010 8:59 PM