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Vista - blue screen when starting up RRS feed

  • Question

  • First of all I don't know anything about booting up or fixing computers so I'm going to need a very detailed answer, :(

    I was using my Vista home premium laptop and it froze on a black screen randomly so I rebooted. Since then, I can't start up anything. I can't boot to Safe mode, Safe mode with CMD, from disk (I have a recovery disk), from anything. I tried to go to the screen (Diagnostic tools?) where I can system restore but the same error occurs.

    The error happens after the loading screen of Microsoft corporation. It loads for a while and then I get the blue screen or it automatically restarts. I haven't noticed any consistency with that.

    I can't select anything if it requires to go through the Microsoft corporation screen.

    The blue screen stays up as long as I want to and it tells me to either check for adequate disk space, which I'm positive I have, or to change video adapters. Then, it says to check my vendor for BIOS updates. It says to disable BIOS memory options like caching or shadowing. It says I might need to go into safe mode but I can not, because that requires to go through the Microsoft corporation screen.

    I have not tried anything like disabling BIOS memory or checking for updates because I do not know how to, if someone will explain that to me it would help.

    I also get the error at the bottom 0x0000007E, (0X0000005, 0X89F23OAE, 0X8A953BAO, 0X8A95389C)


    The last three error codes don't even show up when I put it into Google, so I really have no idea what's going on.

    Any help would be appreciated, I have not been able to solve anything thus far. Thank you :)

    Thursday, June 16, 2011 4:12 PM

Answers

  • Hi,

    If this method did not help, it may be due to faulty hardware. It is suggested to send the computer to repair shop for over all check: clean dust, check RAM, physical connection and so on.

    Regards,

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, June 27, 2011 7:30 AM
    Moderator

All replies

  • Bug CHeck Code 0x7E: http://msdn.microsoft.com/en-us/library/ff559239(VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps) and post a link here.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
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    Microsoft Certified IT Professional: Enterprise Administrator

    Thursday, June 16, 2011 9:20 PM
  • I can't upload anything on the actual computer as it's basically unusable right now. It does not load past the Microsoft Corporation screen
    Thursday, June 16, 2011 9:24 PM
  • Ah okay. Sorry, I have not seen that it can not boot using Safe Mode.

    It is possible that this is a hardware problem so I recommend contacting your manufacturer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Thursday, June 16, 2011 9:39 PM
  • Hi,

    Please try Using Last Known Good Configuration to check if you can log in the system.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, June 20, 2011 8:46 AM
    Moderator
  • Sorry for the late response - I have tried this, with the same error.
    Tuesday, June 21, 2011 4:04 AM
  • Hi,

    If this method did not help, it may be due to faulty hardware. It is suggested to send the computer to repair shop for over all check: clean dust, check RAM, physical connection and so on.

    Regards,

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, June 27, 2011 7:30 AM
    Moderator