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Acrobat XI no longer works after installing Project 2013 RRS feed

  • Question

  • Hello All,

    This one is really odd and I can't find any documentation anywhere.  I have a client that has Office 2010 and Acrobat XI Standard.  I just installed Project 2013 on the machine and now right clicking on any Office file will not show the option to create PDF.  He can right-click on a Project file and create one but not on any other Office file.  I have never seen this before.  Any thoughts?

    Regards,


    Rob Battaglia

    Thursday, April 24, 2014 5:02 PM

All replies

  • Have you tried repairing the adobe installation ?

    Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com

    Thursday, April 24, 2014 5:08 PM
    Moderator
  • Yes I have - no luck.  This system is using Office 2010 x64 and Project 2013 x64.  This all happened after installing Project.  The right click on a file works for Project just not for Office.  I did check to make sure the add-in was present for both Excel and Word - PDFMaker.dll is selected in both and the user can create PDF files from within Word and Excel - just not when right-clicking on the file in Windows Explorer.

    Regards,


    Rob Battaglia

    Thursday, April 24, 2014 5:19 PM
  • I would suggest posting this thread in Adobe forum would yield better results, as it seems more of a Adobe context menu not working for some applications where as working for others   

    Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com

    Thursday, April 24, 2014 5:24 PM
    Moderator
  • I have tried all of their suggestions including registering the appropriate dll files.  Since this happened right after installing Project 2013 I can only assume that it caused something to happen.  I would like to reinstall Acrobat XI but I don't see an option for that other than uninstalling and reinstalling.

    Regards,

    Rob


    Rob Battaglia

    Thursday, April 24, 2014 6:09 PM
  • I am sure you must have tried but worth asking, have you tried repairing the office 2010 installation ?

    Thanks | Sunil Kr Singh | http://epmxperts.wordpress.com

    Thursday, April 24, 2014 6:15 PM
    Moderator