Can't import pst files into Outlook 2016


  • When I try to open or import a pst file, Outlook 2016 gives me this message:

    "we didn't find anything to show here"

    What do I need to do to open the files?

    Thursday, April 13, 2017 11:56 PM

All replies

  • Hi, James,

    Check the following link for solution:

    Hope that helps

    Friday, April 14, 2017 12:33 AM
  • Hi James,

    Have you tried the suggestion above?

    Please try to check the Sync Slider for the email account in Outlook Account Settings. Also go to the PST file location, check the size about it to make sure it is not empty.

    If the issue persists, please try to create a new Outlook profile with no account configured, then open this PST file to confirm if it can be opened correctly. To do it, please follow:

    1. Close Outlook if it is running.
    2. Open the Mail item in Control Panel, and then click Show Profiles.
    3. Click Add in the Mail dialog box.
    4. Type PIM for the name of the new profile, and then click OK.
    5. In the Auto Account Setup window, click Cancel.
    6. Click OK when you are prompted to create a profile that contains no e-mail accounts.
    7. Check the feature Prompt for a profile to be used.
    8. Click OK to close the Mail item.
    9. Start Outlook and on the Outlook 2016 Welcome screen, click Next.
    10. In the Add and Email Account dialog box, select the No, and then click Next.
    11. Check Use Outlook without an email account feature and click Finish.

    Then open this PST file in this new profile to have a try.


    Winnie Liang

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    Monday, April 17, 2017 2:21 AM
  • What is the size of the PST file 256KB?
    Tuesday, April 18, 2017 3:10 PM
  • I have the same problem.

    I tried the solution above but never reached the Outlook2016 welcome screen. I get a question which profile to use and when choosing PIM it goes straight to trying to creating a mail account.

    Sunday, October 14, 2018 10:23 AM