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comp keeps displaying blue screen and restarts even in safe mode. plus, can't download anything to combat problem RRS feed

  • Question

  • I am encountering a bluescreen problem which I think can be a torjan worm virus. I am writing

    this because I haven't found any topics that are related to my prob.

    It started two days ago. After turning my computer on, a blue screen with error messages appears

    and restarts the comp.

    After the 2nd time it happened, I know there was something wrong. So I took a picture of the blue

    screen error message because it was only displayed for a minute and there were numbers I thought I needed

    so that I could fix the prob. The error message says:

    A problem has been detected and windows has been shut down to prevent any damage.

    IRQL_NOT_LESS_OR_EQUAL

    If this is the first time...... blah blah (I think you already know what this says)

    ***STOP: 0x0000000A (0X9700...............and more)

     

    However, that is not where the problem ends. I tried starting it in safe mode with networking.

    I was on safe mode with networking all day yesterday. I thought I was ok in safe mode but it

    did it again. Now, with a different error message.

     

    A problem has been detected and windows has been shut down.... blah blah

    If this is the first time.....blah blah

    ***STOP: 00X000000024 (0X001904AA, 0X8B34B540, 0X8B34B23C, 0X8484E110)

     

    So, again, I researched and I end up with topics here. I did one of the recommendations I read here. I tried downloading Whocrashed and Registry Booster. What's worse is it won't let me download anything. So now, everytime I turn on my computer, whether in safe mode with networking or normal mode, my computer shuts down within less than a minute. Any help would be greatly appreciated.

     

    Friday, February 18, 2011 6:42 PM

Answers

  • Hi,

    Other methods to check for malware by transferring these on removable media or when
    you gain better access in Windows or Safe Mode. Would be a very good idea to check
    with these very thoroughly even if you ran the Linux based methods above.

    If you need to check for malware here are my recommendations - these will allow you to do
    a thorough check and removal without ending up with a load of spyware programs running
    resident which can cause as many issues as the malware and maybe harder to detect as the
    cause.

    No one program can be relied upon to detect and remove all malware. Added that often easy
    to detect malware is often accompanied by a much harder to detect and remove payload. So
    its better to be overly thorough now than to pay the high price later. Check with these to an
    extreme overkill point and then run the cleanup only when you are very sure the system is clean.

    These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
    them in regular Windows when you can.

    TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
    it will show any infections in the report after running - if it will not run change the name from
    tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
    check with the other methods below.
    http://support.kaspersky.com/viruses/solutions?qid=208280684

    Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Malwarebytes - free
    http://www.malwarebytes.org/

    Run the Microsoft Malicious Removal Tool

    Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

    You should be getting this tool and its updates via Windows Updates - if needed you can
    download it here.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
    (Then run MRT as above.)

    Microsoft Malicious Removal Tool - 32 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious Removal Tool - 64 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure it is all gone.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
    security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
    here or use Google to see how to remove. 
    http://www.prevx.com/   <-- information
    http://info.prevx.com/downloadcsi.asp  <-- download

    PCmag - Prevx - Editor's Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    Try the trial version of Hitman Pro :

    Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
    (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
    measures you have taken (such as anti virus software, firewalls, etc.).
    http://www.surfright.nl/en/hitmanpro

    --------------------------------------------------------

    If needed here are some online free scanners to help

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    Original version
    http://onecare.live.com/site/en-us/default.htm

    http://www.kaspersky.com/virusscanner

    Other Free online scans
    http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

    --------------------------------------------------------

    Also do these to cleanup general corruption and repair/replace damaged/missing
    system files.

    Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228


    Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -----------------------------------------------------------------------

    If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

    Hope this helps.


    Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

    Friday, February 18, 2011 7:35 PM

All replies

  • Hi,

    Try downloading anything you need on another computer and use removable media such
    as CD, DVD, or USB drives to transfer to this computer.

    Other methods to check for malware :

    Possibly the cause of the issue is malware and/or a rootkit.

    Make a Bootable CD with the Trinity Rescue Kit - free - which comes with 5 antivirus
    programs built-in - Hirem's is another choice - others can be found using Google.

    Trinity Rescue Kit - Download on upper right of page
    http://trinityhome.org/Home/index.php?wpid=1&front_id=12

    Hirem's Boot CD is another good choice
    http://www.hirensbootcd.net/download.html
    http://www.hirensbootcd.net/cd-contents/138-hbcd-111.html

    ========================================================

    Check this thread for information on using BlueScreenView, MyEventViewer, and other methods to
    troubleshoot BlueScreens - top 3 methods (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    We can analyze the minidumps if you make them available from the SkyDrive or other file
    sharing sites.

    Zip or upload the contents of C:\Windows\minidump

    Use SkyDrive to upload collected files and post screen shot/picture.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    ----------------------------------------------------------

    BCCode: 0A     0x0000000A

    Check these KB's

    Error message on a blue screen on a computer that is running Windows 7 or Windows Server
    2008 R2: "STOP: 0x0000000A"
    http://support.microsoft.com/kb/979444

    Stop error message on a computer that is running Windows 7 or Windows Server 2008 R2 and
    that has iSCSI storage: "0x0000000A"
    http://support.microsoft.com/kb/979711

    Those and 5 other KB Articles are available
    http://support.microsoft.com/search/default.aspx?mode=a&query=0x0000000A&spid=14019&catalog=LCID%3D1033&1033comm=1&res=10

    -----------------------------------

    Drivers could be at fault however disk issues or antivirus/antispyware/security products are
    just as likely to be the root cause as they can force a driver to corrupt or go out of bounds.
    The video driver or something affecting it would be very suspect.

    Be sure the drivers, BIOS, and low level chipset drivers are all updated by manually checking
    at the System maker and device makers's sites.

    Below I will post a generic bluescreen troubleshooter and in the next message how to update
    drivers and BIOS as well as do memory checks.

    -----------------------------------

    BCCode: 0A     0x0000000A

    Cause

    This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

    The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

    If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

    Resolving the Problem

    If a kernel debugger is available, obtain a stack trace.

    To resolve an error caused by a faulty device driver, system service, or BIOS

    1. Restart your computer.
    2. Press F8 at the character-based menu that displays the operating system choices.
    3. Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option is most effective when only one driver or service is added at a time.

    To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

    1. Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.
    2. Try disabling memory caching of the BIOS.
    3. Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For details on these procedures, see the owner's manual for your computer.
    4. Make sure the latest Service Pack is installed.
    5. If your system has small computer system interface (SCSI) adapters, contact the adapter manufacturer to obtain updated Windows drivers. Try disabling sync negotiation in the SCSI BIOS, checking the cabling and the SCSI IDs of each device, and confirming proper termination.
    6. For integrated device electronics (IDE) devices, define the onboard IDE port as Primary only. Also, check each IDE device for the proper master/subordinate/stand-alone setting. Try removing all IDE devices except for hard disks.

     If the message appears during an installation of Windows, make sure that the computer and all installed peripherals are listed in the Microsoft Windows Marketplace Tested Products List.

    Comments

    Before upgrading to a new version of Windows, remove all third-party device drivers and system services, and disable any virus scanners. Contact the software manufacturers to obtain updates of these third-party tools.

    BCCode: 0A     0x0000000A  <-- read this link
    http://www.faultwire.com/solutions-fatal_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-*1025.html

    ==========================================================

    BCCode: 24      0x00000024

    Remove ALL power and reseat the cards, memory, and cables (on both ends when possible)
    - actually remove and replace - do not just snug.

    The primary cause of this Bug_Check is disk issues however it can be caused by memory
    problems and even antivirus/antispyware/security programs.

    -----------------------------------

    BCCode: 24      0x00000024

    Cause

    One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.

    Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.

    Resolving the Problem

    To debug this problem: Use the .cxr (Display Context Record) command with Parameter 3, and then use the kb (Display Stack Trace) command.

    To resolve a disk corruption problem: Check Event Viewer for error messages from SCSI and FASTFAT (System Log) or Autochk (Application Log) that might help pinpoint the device or driver that is causing the error. Try disabling any virus scanners, backup programs, or disk defragmenter tools that continually monitor the system. You should also run hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer. RunChkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.

    To resolve a nonpaged pool memory depletion problem: Either add new physical memory to the computer (thus increasing the quantity of nonpaged pool memory available to the kernel), or reduce the number of files on the Services for Macintosh (SFM) volume.

    BCCode: 24      0x00000024  <-- read this link
    http://www.faultwire.com/solutions-fatal_error/NTFS-FILE-SYSTEM-0x00000024-*1051.html?order=votes

    ==============================================================

    Look in the Event Viewer to see if anything is reported about those.
    http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
    TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

    http://www.nirsoft.net/utils/my_event_viewer.html

    -------------------------------------------------------------------------
    Also do this so you can see the likely bluescreens.

    Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
    http://www.winvistatips.com/disable-automatic-restart-t84.html

    -------------------------------------------------------------------------

    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView scans all your minidump files created during 'blue screen
    of death' crashes, and displays the information about all crashes in one
    table - Free
    http://www.nirsoft.net/utils/blue_screen_view.html


    Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
    there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery
    Options if your system has that installed by the maker.

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    -------------------------------------------------------------------------

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228


    The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
    driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -------------------------------------------------------------------------

    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager
    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    unexpectedly
    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors
    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages
    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors
    http://kb.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases this might be required.

    StartUp Repair from Recovery Options or Vista disk

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Hope this helps.


    Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

    Friday, February 18, 2011 7:32 PM
  • Hi,

    This is my generic how to for proper driver updates :

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    description, version, product name, company that created the driver, and more.
    http://www.nirsoft.net/utils/driverview.html

    For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
    Control Panel - Device Manager - Display Adapter - write down the make and complete model
    of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
    Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
    Uninstall - REBOOT this will refresh the driver stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
    with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
    Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
    BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing actually
    shows up. This is because some drivers rollback before the latest is installed (sound drivers
    particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
    needed.

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually
    by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager
    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    If you update drivers manually then it is a good idea to disable Driver Installations in Windows
    Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
    older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
    go look for new ones manually if you wish.

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    ==========================================

    Memory tests do not catch all errors such as mismatched memory (possible even for sticks
    that appear to be identical) and when faster memory is placed in system behind slower memory.
    So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
    a problem.

    To test RAM check here - let it run 4+ hours or so.  <-- best method
    www.memtest.org

    For the Vista Memory Diagnostic Tool

    Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
    RUN AS ADMIN follow the instructions

    Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
    Tool
    http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

    Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
    http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

    Hope this helps.


    Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, February 18, 2011 7:33 PM
  • Hi,

    Other methods to check for malware by transferring these on removable media or when
    you gain better access in Windows or Safe Mode. Would be a very good idea to check
    with these very thoroughly even if you ran the Linux based methods above.

    If you need to check for malware here are my recommendations - these will allow you to do
    a thorough check and removal without ending up with a load of spyware programs running
    resident which can cause as many issues as the malware and maybe harder to detect as the
    cause.

    No one program can be relied upon to detect and remove all malware. Added that often easy
    to detect malware is often accompanied by a much harder to detect and remove payload. So
    its better to be overly thorough now than to pay the high price later. Check with these to an
    extreme overkill point and then run the cleanup only when you are very sure the system is clean.

    These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
    them in regular Windows when you can.

    TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
    it will show any infections in the report after running - if it will not run change the name from
    tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
    check with the other methods below.
    http://support.kaspersky.com/viruses/solutions?qid=208280684

    Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Malwarebytes - free
    http://www.malwarebytes.org/

    Run the Microsoft Malicious Removal Tool

    Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

    You should be getting this tool and its updates via Windows Updates - if needed you can
    download it here.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
    (Then run MRT as above.)

    Microsoft Malicious Removal Tool - 32 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious Removal Tool - 64 bit
    http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure it is all gone.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
    security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
    here or use Google to see how to remove. 
    http://www.prevx.com/   <-- information
    http://info.prevx.com/downloadcsi.asp  <-- download

    PCmag - Prevx - Editor's Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    Try the trial version of Hitman Pro :

    Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
    (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
    measures you have taken (such as anti virus software, firewalls, etc.).
    http://www.surfright.nl/en/hitmanpro

    --------------------------------------------------------

    If needed here are some online free scanners to help

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    Original version
    http://onecare.live.com/site/en-us/default.htm

    http://www.kaspersky.com/virusscanner

    Other Free online scans
    http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

    --------------------------------------------------------

    Also do these to cleanup general corruption and repair/replace damaged/missing
    system files.

    Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228


    Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -----------------------------------------------------------------------

    If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

    Hope this helps.


    Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

    Friday, February 18, 2011 7:35 PM
  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 19, 2011 2:50 PM