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USB Mouse Freezes when switch user RRS feed

  • Question

  • I have Vista 64, when switch user without logoff, the usb mouse freezes at user selection screen. Tried different usb mouses, all having the same problem. Had to unplug/replug usb mouse to get it back. However, If I logoff before switch user, the mouse won't freeze. Any one can help?
    Wednesday, June 11, 2008 1:43 AM

Answers

  • Hi,

     

    Mostly, this issue is caused by third party services or programs are conflicting with the mouse. If you logoff the user, the third party services or programs quit, and mouse can work properly.

     

    Given the situation, please confirm the following question.

     

    1. When did you have this issue?

    2. Which program was installed before this issue occur?

     

    At this time, let’s troubleshoot this issue by taking a Clean Boot.

     

    Test this issue in Clean Boot

    =============================

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test this issue in Clean Boot.

     

    NOTE: To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.

     

    If the issue persists, please collect your system information for me.

     

    How to collect the System Information

    =============================

    The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

     

    1. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click "Save".

     

    Then, please upload the file to the following link:

     

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=6821aef8-3cd3-4d14-821a-97af103a195f

     

    Password: r%[B+2J{OC

     

     

     

    Thursday, June 12, 2008 7:55 AM
    Moderator

All replies

  • Hi,

     

    Mostly, this issue is caused by third party services or programs are conflicting with the mouse. If you logoff the user, the third party services or programs quit, and mouse can work properly.

     

    Given the situation, please confirm the following question.

     

    1. When did you have this issue?

    2. Which program was installed before this issue occur?

     

    At this time, let’s troubleshoot this issue by taking a Clean Boot.

     

    Test this issue in Clean Boot

    =============================

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test this issue in Clean Boot.

     

    NOTE: To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.

     

    If the issue persists, please collect your system information for me.

     

    How to collect the System Information

    =============================

    The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

     

    1. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click "Save".

     

    Then, please upload the file to the following link:

     

    https://sftus.one.microsoft.com/choosetransfer.aspx?key=6821aef8-3cd3-4d14-821a-97af103a195f

     

    Password: r%[B+2J{OC

     

     

     

    Thursday, June 12, 2008 7:55 AM
    Moderator
  • The usb mouse freeze problem is gone with clean boot.

    Thanks very much.


    Sunday, June 15, 2008 2:49 AM