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new game: Cleopatra II slot from encore igt RRS feed

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    game loads but will not launch, message come up 'igt detect problem will close program'.

    got any ideas, have reloaded game, reinstalled game, tried reset on compatibility?

    Monday, October 22, 2012 6:44 PM

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    Hi,

    1. First, make sure that your computer meets the system requirements of the game.

    2. Update video driver and see if it helps.

    Please see:

    Program freezes at Launch Screen

    http://support.encore.com/technicalsupport/kb.aspx?kb_id=1607&product_id=2968

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    3. As Milos suggested, it is recommended to contact Encore Support for assistance. Because they are the best resource of the game. Thank you for your understanding.

    Hope your issue will be resolved soon!

    Tracy Cai

    TechNet Community Support


    • Edited by tracycai Tuesday, October 23, 2012 7:46 AM
    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:35 AM
    Tuesday, October 23, 2012 7:46 AM

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    I would strongly recommend support here

    http://support.encore.com/technicalsupport/kb.aspx?kb_id=1614&product_id=2968

    If you would like to troubleshoot this problem yourself, then use Process Monitor from Sysinternals/MS

    Regards

    Milos

    Monday, October 22, 2012 8:55 PM
  • Question
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    Hi,

    1. First, make sure that your computer meets the system requirements of the game.

    2. Update video driver and see if it helps.

    Please see:

    Program freezes at Launch Screen

    http://support.encore.com/technicalsupport/kb.aspx?kb_id=1607&product_id=2968

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    3. As Milos suggested, it is recommended to contact Encore Support for assistance. Because they are the best resource of the game. Thank you for your understanding.

    Hope your issue will be resolved soon!

    Tracy Cai

    TechNet Community Support


    • Edited by tracycai Tuesday, October 23, 2012 7:46 AM
    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:35 AM
    Tuesday, October 23, 2012 7:46 AM