Windows error in loading.... RRS feed

  • Question


    What is the correction for windows failing to start and getting a black screen? While loading windows an error pops up saying that Windows could not load and the program was shut down, leaving me a black screen.
    Thursday, February 14, 2008 3:12 PM


  • Hi,
    Please try to boot your Windows Vista and Press F8 before the UI appears.We may try to "Last Known Good Configuration (Advanced)" mode to see whether the problem still persists.
    If the problem still persists then please use "Startup Repair".

    Note: Please ensure that the DVD-ROM is the first booting device.
    1. Please insert the Windows Vista DVD and reboot the computer.
    2. When we are prompted to press a key to boot from the DVD, please press Enter or the space bar.
    3. Choose your language settings, and then click Next.
    4. Click Repair your computer.
    5. Select the operating system you want to repair, and then click Next.
    6. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs.
    Hope it helps.

    Best regards,

    Xiu Zhang - MSFT

    Microsoft Online Community Support

    Monday, February 18, 2008 9:15 AM