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Outlook constantly junks emails (replies to Outlook users) RRS feed

  • Question

  • Hi,

    We're a software  company. IP is not blacklisted listed anywhere including Microsoft. Never spammed. The domain is about 15y.o.

    On our Contact Page the email for general inquiries is info@company.com

    The problem is that if ANYONE from Outlook services (mx:outlook.com) writes to this address, then our reply (!) goes to the junk folder.

    I wonder why: the Outlook server should see this is a legitimate reply to the question asked by Outlook user.

    Even more: We have created an Exchange Online account and forward all  Outlook's mail through this address.

    No luck anyway.

    This is a horror. Every reply is junked.

    Please help.

    Mail records in DNS have SPIF, DKIM and with added outlook.com permissions to deliver.

    Gmail receives everything well.



    • Edited by AndyW59 Wednesday, May 8, 2019 1:40 PM added info
    Wednesday, May 8, 2019 11:40 AM

All replies

  • Hi,

    According to my research, if the number of Outlook.com users is small, you can add your company's domain name to their safe list via OWA.

    Besides, there is an article for your reference.

    Hope this can be helpul.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, May 9, 2019 8:31 AM
  • Aidan,

    Thank you for attention.

    Do you follow your advice yourself ? Like you're asking something in online shop and then go to this interface and add their domain as safe sender ? If yes, you're fantastic customer.

    Friday, May 10, 2019 1:50 PM
  • Hi,

     

    Please remember to mark the replies as answers if they helped.

    And if you need further assistance on this, please feel free to post back.


    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, May 13, 2019 8:51 AM