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IE 10 Installation Issue via Windows Update RRS feed

  • Question

  • Hi folks

    I'm having a problem distributing IE10 via Windows Update (using WSUS 3.0 as update source) to our network (Win 7 x64 and Server 2008R2 systems).

    I've had to import the IE10 update packages manually via the WSUS ímport functionality. The updates were downloaded and I could approve them for installation, however now I'm getting the following error when the updates are being installed:

    00:00.000: ====================================================================
    00:00.015: Started: 2013/05/21 (Y/M/D) 08:28:44.547 (local)
    00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.015: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WSUS
    00:00.015: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
    00:00.078: INFO:    Previous version of Internet Explorer: 9.0.8112.16483
    00:00.078: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
    00:00.078: INFO:    ...and 10.1.0.0...
    00:00.078: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
    00:00.078: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.078: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.078: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.078: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.093: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
    00:01.125: ERROR:   Failed to extract a language pack for a non-english OS.
    00:01.172: INFO:    This is an English only package, so installation will continue on this non-English OS.
    00:01.172: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:01.328: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE14BFD.tmp\Spelling_en.msu.
    00:01.328: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:01.437: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE14BFD.tmp\Hyphenation_en.msu.
    00:01.468: INFO:    Trying to extract ID: 7128 (1031) as "IE10-support.cab"
    00:03.218: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE14BFD.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE14BFD.tmp\HardwareBlockingList.xml"
    00:03.328: INFO:    Hardware support check succeeded. Installation will continue.
    00:03.328: INFO:    Windows 7 operating system detected.
    00:03.343: INFO:    Service pack major: 1
    00:03.343: INFO:    Service pack minor: 0
    00:03.343: INFO:    Service pack name:  Service Pack 1
    00:03.687: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
    00:03.687: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18113 >= 6.1.7601.17727 (True)
    00:03.765: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
    00:05.453: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
    00:05.468: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:05.484: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:34.328: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    00:34.343: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
    00:34.953: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE14BFD.tmp
    00:35.109: INFO:    Unable to remove directory C:\Windows\TEMP\IE14BFD.tmp, marking for deletion on reboot.
    00:35.109: INFO:    Released Internet Explorer Installer Mutex
    

    The interesting part is, I did copy the installation file from the WSUS share to one desktop machine and start and manually install IE10 with these files, so I am not sure if this is an IE10 related or WSUS related issue.

    Since manually distributing IE10 to about 100 client machines is hardly the thing I'd want to do for the next week, I'd appreciate any help you might have for me.

    Regards,

    David.

    Tuesday, May 21, 2013 6:49 AM

Answers