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print spooler keeps stopping win 7 RRS feed

  • Question

  • Tried everything mentioned here: We got the printers back in control panel - devices and printers and the print spooler service started but we are still unable to print. Microsoft word and excel do nothing - we click on file - print and click print then nothing.

    If we go properties we get "Word cannot bring up the properties dialog because the printer returned an error." This happens for any printer.

    In devices and printers we can click properties but there's no way to print a test page. There's only two tabs: General and hardware.

    Thanks,
    J.

     

    Monday, December 3, 2012 12:35 AM

Answers

  • Hi,

    Please locate at windows explorer: "C:\Windows\System32\spool\PRINTERS" delete any files in this directory, then unplug the printer, restart the print spooler service and plug the printer back in.

    Fianlly, you may get the help from HP support forum:

    http://h30434.www3.hp.com/

    Hope this helps.


    Spencer

    TechNet Community Support

    • Marked as answer by Spencer Xi Monday, December 24, 2012 4:56 AM
    Tuesday, December 4, 2012 3:28 AM

All replies

  • In addition clicking on printer properties: "The 'HP Photosmart C5300 series' printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now?"

    The driver is installed.

    Monday, December 3, 2012 12:48 AM
  • Hi,

    Please locate at windows explorer: "C:\Windows\System32\spool\PRINTERS" delete any files in this directory, then unplug the printer, restart the print spooler service and plug the printer back in.

    Fianlly, you may get the help from HP support forum:

    http://h30434.www3.hp.com/

    Hope this helps.


    Spencer

    TechNet Community Support

    • Marked as answer by Spencer Xi Monday, December 24, 2012 4:56 AM
    Tuesday, December 4, 2012 3:28 AM