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Windows 7 - Windows Explorer crashes and restarts when I browse folders and open documents RRS feed

  • Question

  • In the last few days Windows Explorer keeps crashing and restarting on Windows 7.
    Thursday, February 24, 2011 9:05 AM

All replies

  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, February 24, 2011 1:44 PM
  • Thanks Andre

     

    Here are the dumps...

     

    <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:98px;height:115px;padding:0;background-color:#fcfcfc;" src="http://cid-c4bc75175326a173.office.live.com/embedicon.aspx/.Documents/explorer.exe.5052.dmp"></iframe>

     

    <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:98px;height:115px;padding:0;background-color:#fcfcfc;" src="http://cid-c4bc75175326a173.office.live.com/embedicon.aspx/.Documents/explorer.exe.1460.dmp"></iframe>

     

    <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:98px;height:115px;padding:0;background-color:#fcfcfc;" src="http://cid-c4bc75175326a173.office.live.com/embedicon.aspx/.Documents/explorer.exe.2176.dmp"></iframe>

     

    <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:98px;height:115px;padding:0;background-color:#fcfcfc;" src="http://cid-c4bc75175326a173.office.live.com/embedicon.aspx/.Documents/explorer.exe.2120.dmp"></iframe>

    Thursday, February 24, 2011 7:22 PM
  • DivX is the cause:


    STACK_TEXT: 
    WARNING: Stack unwind information not available. Following frames may be wrong.
    0491ed04 0210c6d8 0221e9c0 02100000 20007500 DivXMFSource +0x4c941

        Image path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll
        Image name: DivXMFSource.dll
        Timestamp:        Fri Feb 19 22:18:39 2010 (4B7F002F)
        CheckSum:         000DEE97
        ImageSize:        000D6000
        File version:     1.0.0.65
        Product version:  1.0.0.65

    update or remove DivX.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Thursday, February 24, 2011 10:18 PM
    Thursday, February 24, 2011 10:18 PM
  • Excellent Andre that was it.

    Thanks so much for your help.

    Monday, February 28, 2011 9:19 AM
  • Thanks so much for your help.

    You're welcome :)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 28, 2011 1:26 PM
  • Hi Andre. 

    I am having the same problem. Would you be willing to help me please? If yes, do you want me to do the same thing as above?

    Many thanks,
    sereneione

    Friday, February 24, 2012 4:41 AM