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bluetooth headphones wont connect, states windows 10 may not be bluetooth compatiable RRS feed

  • Question

  •  I am running windows 10 on a HP envy m4 notebook.

    Windows saying this version may not be able to project.

    HELP

    Monday, November 27, 2017 3:29 AM

All replies

  • Yes, your computer does not have Bluetooth capability. The specification of your computer is below:

    https://support.hp.com/sg-en/document/c03511047#AbT0

    We can see that this type of laptop doesn’t have Bluetooth device, so your Bluetooth headphones can’t be connect

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards


    Please remember to mark the replies as answers if they help.
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    Tuesday, November 28, 2017 6:15 AM
    Moderator
  • We have not heard from you in a couple of days. Please post back at your convenience if we can assist further.

    Please remember to mark the replies as answers if they help.
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    Friday, December 1, 2017 9:48 AM
    Moderator